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Old 03-24-2012, 04:28 AM   #1
razerdll
 
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My account was hacked

Hello , i cant log in into my account..Someone hacked my account changed email and security question ! I only remember my first email on steam..my product code and my ID ...please help me ((
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Old 03-24-2012, 04:30 AM   #2
gfsstap
 
 
 
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the smae happened to me! All my items are slowly going away D:
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Old 03-24-2012, 04:40 AM   #3
TeKraken
 
 
 
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you need to open a support ticket:

https://support.steampowered.com/kb_...2347-QDFN-4366

Only they can help with account related problems
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Old 03-24-2012, 05:20 AM   #4
razerdll
 
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Thanks TeKraken i send a message. !
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Old 03-24-2012, 05:25 AM   #5
TeKraken
 
 
 
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good.

Did you add the information needed to the ticket?
Either a photo or:

Quote:
If a game was purchased through Steam with a credit card, please provide the following:
The Card Type (Visa, MasterCard, Discover, American Express)
Full Name on the Card
Expiration Date
The last four digits of the credit card number - Do not provide the full credit card number
If a game was purchased through Steam using a PayPal account, please provide:
The Billing Name on the PayPal Account
The full Billing Address on the PayPal Account
The PayPal PayerID
The Invoice ID and the Transaction ID
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Old 03-24-2012, 06:36 AM   #6
gfsstap
 
 
 
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I did the ticket thing yesterday w/ a photo but nothing is happeneing and myy crate #30's are gone!
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Old 03-24-2012, 07:54 AM   #7
Satoru
 
 
 
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Read the Security Recommendations while you wait for Support

https://support.steampowered.com/kb_...1266-OAFV-8478

Note the parts

1) Enable SteamGuard
2) Ensure your email password is complex and NOT USED ANYWHERE ELSE ON THE INTERNET

Then as long as you don't download anything stupid, or put in all your login information in a phishing website, you should be fine.
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Old 03-24-2012, 09:10 AM   #8
Sarhkan
 
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Same happend to me! :O I have opend a ticket but it just keeps geting closed.. and im getting fake emails from the same email adress as Steam got :S And yes i used Steam-Guard

Last edited by Sarhkan: 03-24-2012 at 09:13 AM.
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Old 03-24-2012, 09:13 AM   #9
razerdll
 
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I add on the ticket information they need only CD Key..i cant add credit card becouse i didn't buy the game direct from the steampowered.. i buy from one friend.. :S
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Old 03-24-2012, 01:34 PM   #10
gfsstap
 
 
 
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It's all gone. ALL OF IT. HE TOOK IT ALL. A year's worth of items......................they're gone.
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