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Old 10-28-2009, 06:37 PM   Click here to go to the next staff post in this thread.   #1
JoeR
 
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Exclamation L4D2 can't run after install: Verify steam service is running...

If you are running Vista or Win7, L4D2 requires Steam Service.

L4D2 has components that require the installation rights Steam Service provides.

If you are seeing 'Incomplete Installation' with a number that is NOT 35, fixing the Steam Service may repair the problem. Error 35 is associated with network connectivity.


Ways to tell there may be a problem:
  • Right Click 'Computer' in explorer and then 'Manage'.
    - Expand Services and Applications
    - Select Services
    - Look for 'Steam Client Service'.
    - If it is running when Steam is not, there is a problem.
    - If it not running and Steam is, there is a problem.
  • If the file in <Program Files>\Common Files\Steam\SteamService.exe has a different time/size than <Steam Install>\bin\SteamService.exe, there is a problem.
    (Note: For 64 bit OS, the Program Files will be the (x86) version.)
    (Note: Steam can be installed wherever you choose, but the service will almost always be on C:\...)
To Fix (First Try)
  • Exit Steam
  • Open a 'Command Prompt' (cmd.exe if you are using 'Run...' from the start menu)
  • Run: "c:\Program Files\Steam\bin\SteamService.exe" /repair
  • Note: Change "c:\Program Files" to wherever you have steam installed. For a 64 bit OS the default would be: "c:\Program Files (x86)\Steam\bin\SteamService.exe" /repair
  • Start Steam
To Fix (If that didn't work)
  • Exit Steam
  • Delete the file:
    32 bit Windows: "c:\Program Files\Common Files\Steam\SteamService.exe"
    64 bit Windows: "c:\Program Files (x86)\Common Files\Steam\SteamService.exe"
  • Restart Steam

To Fix (at your own risk)
  • Exit Steam
  • Kill SteamService.exe from the task manager
  • Copy the version from <Steam Install>\Bin into <Program Files>\Common Files\Steam
  • Restart Steam

To Fix (Safer, or if the above doesn't work)
  • Exit Steam
  • Open the Control Panel
  • Open 'Programs and Features'
  • Right Click on 'Steam' and select 'Repair'
  • This operation can take awhile.
Joe

Last edited by JoeR: 10-29-2009 at 10:02 AM.
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Old 10-28-2009, 06:41 PM   Click here to go to the next staff post in this thread.   #2
JoeR
 
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First. Erm... Unlocked.
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Old 10-28-2009, 06:54 PM   #3
Just a Gigolo
 
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I tired to do what you said and it didn't work.

I have error (2)
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Old 10-28-2009, 06:54 PM   #4
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Where do you find <Steam Install>\Bin ??
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Old 10-28-2009, 06:56 PM   #5
Just a Gigolo
 
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Quote:
Originally Posted by Happy-Chappy View Post
Where do you find <Steam Install>\Bin ??
I couldn't even find steam client in the system services thing.
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Old 10-28-2009, 06:58 PM   #6
Rambowjo
 
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I used the first fix method, but I'm still receiving the error (2). I cannot perform the second method, since Steam isn't actually installed on my system, I transferred it from an older installation of Windows.

Quote:
Originally Posted by Happy-Chappy View Post
Where do you find <Steam Install>\Bin ??
Most of the time this is

C:\Program Files\Steam\bin\
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Old 10-28-2009, 06:59 PM   #7
Happy-Chappy
 
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I dont want to be a p.i.t.a., but there will eventually be an official patch for this right?
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Old 10-28-2009, 07:01 PM   Click here to go to the next staff post in this thread.   #8
JoeR
 
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Steam Install

Steam (and it's copy of the steam service) is usually installed in:
Quote:
- c:\program files\steam\bin\SteamService.exe
or for a 64 bit OS
- c:\program files (x86)\steam\bin\SteamService.exe
The actual installed Steam Service would typically live in:
Quote:
- C:\Program Files\Common Files\Steam\SteamService.exe
(and again, for a 64 bit OS)
- C:\Program Files (x86)\Common Files\Steam\SteamService.exe
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Old 10-28-2009, 07:05 PM   #9
Happy-Chappy
 
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Also, after I copy the files, do I need to reinstall the demo?
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Old 10-28-2009, 07:06 PM   #10
aegix
 
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I get error (2). SteamService is not running while steam is open and there was a pretty big difference in file size between \bin\ and \common files\

Manually copying SteamService.exe from bin to common files didn't fix my error. When I try to do a repair I get a popup with "Internal Error 2753: SteamService.exe" and then "Fatal error during installation."

Windows 7 x64.
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Old 10-28-2009, 07:08 PM   #11
TWIN_SUNS
 
 
 
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Quote:
Originally Posted by Happy-Chappy View Post
I dont want to be a p.i.t.a., but there will eventually be an official patch for this right?
oh god please
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Old 10-28-2009, 07:08 PM   #12
Rambowjo
 
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I cannot start the Steam Service manually from Services or task manager. Currently installing Steam, will see what happens.

edit: good luck with this, I'm headed off to bed

Last edited by Rambowjo: 10-28-2009 at 07:11 PM.
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Old 10-28-2009, 07:09 PM   #13
Zacharias D
 
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Probably get an official fix by the end of this week or something. No idea though.

I'm trying the second suggestion. First one didn't work.
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Old 10-28-2009, 07:11 PM   #14
XMasterMoronX
 
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not working for me either
tried them both
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Old 10-28-2009, 07:13 PM   #15
omgpanic
 
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Not working.
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