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Old 11-17-2009, 08:23 AM   #1
notsograymatter
 
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Left 4 Dead 2 Crash Thread

If you have had L4D2 crash, please post the details here. If at all possible, please provide the error codes displayed. Please don't pm me with questions, I'm as clueless as you. If you need to get your system specs, go to Start > Run > dxdiag.

Message from Valve:
Quote:
Originally Posted by ChadW of Valve
We are aware of the issue with this game crashing to desktop with no error messages or dump files. This error can occur on start up or during game play. It has been reported that certain events can trigger the crash such as friendly fire or killing a witch. We will be pushing out a fix soon for this issue.

We appreciate your patience in this matter.
Send Valve a support ticket

POSSIBLE FIXES:
Use 'fixes' at your own risk. Open ports 27019 and 27031.
Update all drivers (Video, Sound, Network).
Note: CTD = Crash to Desktop | FPS = Frames Per Second
** denotes a recommended fix. (More than two confirmed fixes.)
** denotes a satisfactory fix. (One to Two confirmed fixes.)
** denotes a use at your own risk fix. (Either no confirmed fixes and/or could harm your computer if done incorrectly.)


CTD: (ALL)
  • ** Close Steam | Go to ..\steam\steamapps\ | Delete left 4 dead 2 common.ncf, left 4 dead 2 client.ncf | Restart Steam | Right Click L4D2, Install
    -Freyar (Forum Mod)
  • ** Add -lv to launch options (Right click L4D2, Properties, Launch Options)
    Please note: This removes all gore from the game.
    -DigitallySane

SLOW GAME PLAY/FPS LAG/CRASHES: (NVIDIA)
  • ** Update Nvidia Drivers to Release 195 (195.39)
    -Valve (Mike Durand)

CTD: (ALL)
CTD: (VISTA 64-BIT)
  • ** START > MY COMPUTER > WINDOWS > RIGHT CLICK 'CSC' > PROPERTIES > SECURITY | Make the ADMINISTRATOR own the folder.
    -relayed by HaVoK from Unknown

CTD: (NVIDIA 8 SERIES)
  1. ** 1: Uninstall current video drivers via add/remove programs.
    2: Reboot your pc and hit F8 to get into safe mode while the pc is rebooting.
    3: After you are in safe mode, run driver sweeper and choose to "clean" the nvidia display driver ONLY. Do not clean anything else at all, if you do you may have to reformat.
    4: Reboot (non safe mode) install Release 182 (182.50)
    5: Play the game in windowed mode.
    -Bishop7

SLOW GAME PLAY/FPS LAG/CRASHES: (ALL)
  • ** Turn off Multicore Rendering and/or Anti Aliasing
    -oct42
  • mat_queue_mode 0 (console command for L4D)
    -redninja

SLOW GAME PLAY/FPS LAG: (SLI/CROSSFIRE & 64-BIT)
  • ** ATI: At the beginning of each stage 'Alt-Tab' out and back into game.
    -Hieno Kaveri
  • ** SLI: Downgrade your NVIDIA drivers from BETA 195.XX to WHQL 191.07
    -Beowulf ??

BAD INSTALL:
  • ** Open a command prompt and type "C:\Program Files\Steam\bin\SteamService.exe" /repair > Start Steam, Run Game
  • ** Exit Steam, Delete the SteamService.exe file in the steam install folder, Restart Steam
  • ** Exit Steam, Control Panel > Programs and Features > Right click Steam, Repair
  • ** Exit Steam > Kill SteamService.exe from the task manager > Copy the version from <Steam Install>\Bin into <Program Files>\Common Files\Steam > Restart Steam
    -Valve (JoeR)

Incomplete Installation [#]
  • ** Install Steam Client Beta
    >> If you still cannot run Left 4 Dead 2 due to an Incomplete Installation after installing the Steam Client Beta please let Valve know here.
    -Valve (RichKaethler & ChrisB)

Resources:

GamingNewsLink.com >> More Fixes
Possible Fixes for Bugs
ChadW's post about the crashes


Post Crashes Like So (Use more detail if you can):

Crash Date: 11/17/2009
Operating System: Vista Ultimate (64 bit) SP1 6.0 Build 6001
Steam version: v008 55/1036
Computer Desc: C2D 2.93, Nvidia Mobo, 4GB DDR3, 9600M GT, DX 10
Video Drivers & Bios Version: Drivers (186.81) Bios (62.94.78.00.08)

Video Settings:
Display - 1440x900 FS
AA Mode - OFF
Filter Mode - Trilinear
Wait Vert Sync: Double Buffered
Multicore: OFF
Shader: Medium
Effect: Medium
Model: Medium
PPM: High

Game Mode: Single Player
Map: Dark Carnival - Finale
Error Code: Game Engine Error

Notes: This has happened multiple times, however this seemed to be the best time to report it. When I see and fight tank(s) I crash about 50% of the time. I also get FPS lag more than I normally do, and I have all of my settings lower than neccesary. Also, I only actually got an error box the first crash. The majority of the time the game just quits as if I quit myself (Crash to Desktop).

Last edited by notsograymatter: 12-01-2009 at 08:15 PM. Reason: Added possible fixes and resources
 
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Old 11-17-2009, 08:26 AM   #2
Skel1t
 
 
 
Join Date: May 2009
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Posts: 20
OS: Windows 7 64bit
Computer specs: Corei7 920, Radeon 4870X2, 3GB DDR3 @ 1333mhz, P6T Deluxe.
Crashes my entire computer, leaving me with nothing to do but restart it.
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Old 11-17-2009, 08:26 AM   #3
bartyil
 
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i had crash
when he supose to show the menu he just crashes with no warnings no nothing
and the demo was ok =[
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Old 11-17-2009, 12:47 PM   #4
Trish A
 
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L4D2 crashes after around 1 minute of play, no warning, no error code, just closes Demo was perfect!!
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Old 11-17-2009, 01:04 PM   #5
FuzzyDicePimp
 
 
 
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I had two crashes within a three and a half hour timespan of playing it, both seemingly out of nowhere and exited out of the game with no error messages or warnings.
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Old 11-17-2009, 01:06 PM   #6
Tansen
 
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Had a C++ crash but I think its because I lack some ram due to some other processes running in the bg or my HDD being borderline full.
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Old 11-17-2009, 01:07 PM   #7
Rybread34
 
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I have yet to play because my game freezes on the first loading screen, the one after the intro video.
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Old 11-17-2009, 01:08 PM   #8
Tansen
 
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Quote:
Originally Posted by Rybread34 View Post
I have yet to play because my game freezes on the first loading screen, the one after the intro video.
Tried defragging?

I had that because when I played my anti virus timer kicked in and it started so might be that too
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Old 11-17-2009, 01:08 PM   #9
luoej
 
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L4D2 crashes in 1 min in every around, Demo is good. hopefully the patch comes early
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Old 11-17-2009, 01:11 PM   #10
Tansen
 
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Another thought is that has anyone used the steam diagnostic system? I used it when my game didn't install properly it said 1 file was messed but I just updated my graphic drivers so lets see how it goes today
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Old 11-17-2009, 06:37 PM   #11
m1nd1ess
 
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I seem to crash every time a special infected appears. No error message, right to desktop. I have tried lowering my video settings and such to no avail. I will get the first few seconds of their music or they will come around the corner on the screen and I am then looking at my desktop.
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Old 11-17-2009, 06:39 PM   #12
Mr.Veo
 
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PROBLEM:
At a seemingly random point during gameplay, the game and my computer crash. This happens in the form of a black screen with looping audio. CTRL-ALT-DEL and other attempts to recover the system do not work. I am forced to shut down the computer by holding the power button for a few seconds.

NOTES:
* I can play the original L4D fine.
* Originally I could play the L4D2 Demo fine, but in its last week (or so) they released an update that caused the Demo to crash in the exact same manner.
* Though I cannot determine a specific cause, it always seems to occur when there is a Special Infected on screen. But I also go through hundreds of Special Infected before the crash.
* It always seems to occur on the 2nd level of any campaign.

SYSTEM SPECS:
Operating System: Windows XP Home Edition
Processor: Intel Core 2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 2558MB RAM
Video Card: NVIDIA GeForce 9800 GX2 (up-to-date drivers)
Audio: Realtek HD Audio output
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Old 11-17-2009, 06:40 PM   #13
Whist
 
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Quote:
Originally Posted by Trish A View Post
L4D2 crashes after around 1 minute of play, no warning, no error code, just closes Demo was perfect!!
Go to your launch options and type -lv

While you no longer see gibs or common infected on fire the game should work for the most part...however I did get a shut down to windows with no error with this option on...

I at least got to play for the most part.
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Old 11-17-2009, 06:46 PM   #14
simblor
 
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Quote:
Originally Posted by Whist View Post
Go to your launch options and type -lv

While you no longer see gibs or common infected on fire the game should work for the most part...however I did get a shut down to windows with no error with this option on...

I at least got to play for the most part.
I'm in the exact same boat as you - managed to play for slightly longer than normal, but still crashed about 2-3 times per map, was able to restart the game and get back into it within a minute (playing with friends) luckily so I didn't miss out on too much.

Can't wait for the patch to come out so I can get back to full gore!!!!!
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Old 11-17-2009, 06:52 PM   #15
Pahkmycah
 
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Left 4 Dead works fine for me, so does the Left 4 Dead 2 Demo. Now when I play Left 4 Dead 2 itself, the problem begins. It also only seems to occur during Campaign. I played Campaign and every time I would hit the 45 minute to an hour mark my game would just close. No error message, nothing, it would just close and that's it. I then played Scavenge and played for more than two hours with out a single crash.
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