Go Back   Steam Users' Forums > Steam Discussions > Help and Tips

Reply
 
Thread Tools Display Modes
Old 11-22-2009, 09:16 AM   #1
UltimateKami
 
Guest
Posts: n/a
WiseCustomCalla.dll

Okay, I'm a little mad, but, I'll live so no big worries...

My problem is that whenever I try to run steam, I get an error saying WiseCustomCalla.dll could not be found. I tried uninstalling and re-installing, but during the installation I get the same error.

I have tried looking on several other sites and haven't found anything helpful.

I have searched all of my files and found no wisecustomcalla.dll
and on some sites it says it's caused by McAfee, but I've never installed it.

Running Vista.

Any help?
 
Reply With Quote
Old 11-22-2009, 10:57 AM   #2
UltimateKami
 
Guest
Posts: n/a
Quote:
Originally Posted by UltimateKami View Post
Okay, I'm a little mad, but, I'll live so no big worries...

My problem is that whenever I try to run steam, I get an error saying WiseCustomCalla.dll could not be found. I tried uninstalling and re-installing, but during the installation I get the same error.

I have tried looking on several other sites and haven't found anything helpful.

I have searched all of my files and found no wisecustomcalla.dll
and on some sites it says it's caused by McAfee, but I've never installed it.

Running Vista.

Any help?
It has also come to my attention that uninstalling doesn't work, should I try removing every trace of steam?
  Reply With Quote
Old 11-22-2009, 11:15 AM   #3
Silicon Vampire
 
Silicon Vampire's Avatar
 
Volunteer Moderator
Join Date: Sep 2003
Reputation: 3942
Posts: 17,602
WiseCustomCalla.dll

I don't beleive that belongs to Steam. I think it's part of an AV software package.

__________________
Nothing to see here
Silicon Vampire is offline   Reply With Quote
Old 11-22-2009, 11:50 AM   #4
UltimateKami
 
Guest
Posts: n/a
Then why would I be getting this error? And what does the AV stand for?
  Reply With Quote
Old 11-22-2009, 12:46 PM   #5
Maddoghalo
 
Join Date: Oct 2009
Reputation: 2
Posts: 235
Anti Virus
Maddoghalo is offline   Reply With Quote
Old 11-22-2009, 01:01 PM   #6
Killerwatt
 
Join Date: Dec 2008
Reputation: 93
Posts: 579
Simply Googling up this dll reveals that this belongs to McAfee VirusScan. You can also find other forums discussing this phenomenon.
Killerwatt is offline   Reply With Quote
Old 11-22-2009, 03:58 PM   #7
UltimateKami
 
Guest
Posts: n/a
Quote:
Originally Posted by Killerwatt View Post
Simply Googling up this dll reveals that this belongs to McAfee VirusScan. You can also find other forums discussing this phenomenon.

I've already said that I've never used or installed that program though. I already knew that it came from McAfee.
And this is a steam error, if I must show pictures, I will.
  Reply With Quote
Old 11-22-2009, 04:41 PM   #8
Mangr0v3
 
 
 
Join Date: Sep 2008
Reputation: 4313
Posts: 13,608
OK, show pictures.
Mangr0v3 is offline   Reply With Quote
Old 11-22-2009, 06:03 PM   #9
UltimateKami
 
Guest
Posts: n/a
[IMG]http://i48.tinypic.com/vy2ogo.jpg
See if that works, first time I upload a picture.

Last edited by UltimateKami: 11-22-2009 at 06:05 PM. Reason: Link error
  Reply With Quote
Old 11-22-2009, 06:08 PM   #10
Maddoghalo
 
Join Date: Oct 2009
Reputation: 2
Posts: 235
Here you go, this person had the same problem, just read the replies for answers:

http://www.tomshardware.com/forum/23...-invalid-found
Maddoghalo is offline   Reply With Quote
Old 11-22-2009, 06:30 PM   #11
UltimateKami
 
Guest
Posts: n/a
Alright, I'll try running the install as an administrator... can't run it as administrator? Redownloading steam_install...
Ok, now whenever I try to install it gives me the option to repair or uninstall, the uninstall hangs and the repair just adds a shortcut on my desktop...

Ok, I managed to start the installer, let's see if ignoring the message works...
Now whenever I try running steam, it updates to 27% then stops and shuts steam down.

Last edited by UltimateKami: 11-22-2009 at 06:35 PM. Reason: Error
  Reply With Quote
Old 11-22-2009, 06:33 PM   #12
Maddoghalo
 
Join Date: Oct 2009
Reputation: 2
Posts: 235
Just go to your drive its installed on, in program files i believe it is in, and delete the steam folder, that will get rid of everything, then install it.
Maddoghalo is offline   Reply With Quote
Old 11-22-2009, 06:44 PM   #13
UltimateKami
 
Guest
Posts: n/a
Quote:
Originally Posted by Maddoghalo View Post
Just go to your drive its installed on, in program files i believe it is in, and delete the steam folder, that will get rid of everything, then install it.
I tried that, but it said I didn't have administrative rights, yet I'm an administrator. So I installed it on my desktop. I'll re-try though.
  Reply With Quote
Old 11-22-2009, 06:47 PM   #14
Maddoghalo
 
Join Date: Oct 2009
Reputation: 2
Posts: 235
Ok to fix that what you do is:

1) Click My Computer
2) Right click your drive its on then click properties.
3) Click the Security tab
4) Click Administrators then click the edit button
5) Check the box "Full Control" then click OK

Now you can delete it.
Maddoghalo is offline   Reply With Quote
Old 11-22-2009, 07:00 PM   #15
UltimateKami
 
Guest
Posts: n/a
I'll try again tomorrow. But for now, I'm gonna give it a break. Thanks for all your help, I'll post back if I still have issues.
  Reply With Quote
Reply

Go Back   Steam Users' Forums > Steam Discussions > Help and Tips


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -7. The time now is 05:16 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Site Content Copyright Valve Corporation 1998-2014, All Rights Reserved.