steam freezes up windows 7 laptop

12-20-2009, 11:09 PM

This is kind of a longshot, but I've spent hours searching google and steam's forums.

I recently got a Asus G51-J the Corei7 laptop, and whenever I try to fire up steam it completely locks up my computer. I've isolated the problem to when steam client services tries to start up, but I can't figure out what the fix is.

I'm using windows 7 and I've tried everything from reducing user access control to shutting off my firewall, antivirus and every other non essential background process. I've done registry cleaning, updated all my drivers and tried out every single "fix" stated on various other tech forums and steam forums. So pretty much whenever steam tries to start up it locks up my computer.

I've even tried to run an event logger to see what happens, but the second steam client services starts up it locks the computer up and even the event logger can't catch what happens.

I was wondering if anyone on here had any possible suggestions. When my laptop freezes its not one of those oh ctrl+alt+del end process it completely locks up everything and you have to hard shut down. Thanks in advance anyone.

mglas72 · 01-05-2010, 05:24 AM

I have the same laptop and this very same problem started for me tonite. It has been running without issue and the problem came from nowhere.
Did you ever find a solution?
Thanks.

01-10-2010, 05:02 PM

Same here. I cant find the solution to this. I got a G60Vx

01-10-2010, 07:29 PM

Do a system restore. It has solved my problems so far.

01-23-2010, 06:28 AM

Quote:

Originally Posted by turbomelon

This is kind of a longshot, but I've spent hours searching google and steam's forums.

I recently got a Asus G51-J the Corei7 laptop, and whenever I try to fire up steam it completely locks up my computer. I've isolated the problem to when steam client services tries to start up, but I can't figure out what the fix is.

I'm using windows 7 and I've tried everything from reducing user access control to shutting off my firewall, antivirus and every other non essential background process. I've done registry cleaning, updated all my drivers and tried out every single "fix" stated on various other tech forums and steam forums. So pretty much whenever steam tries to start up it locks up my computer.

I've even tried to run an event logger to see what happens, but the second steam client services starts up it locks the computer up and even the event logger can't catch what happens.

I was wondering if anyone on here had any possible suggestions. When my laptop freezes its not one of those oh ctrl+alt+del end process it completely locks up everything and you have to hard shut down. Thanks in advance anyone.

Hi

I got eaxctly the same problem. Did you find the solution ? The steam support is trying to help but nothing solved the problem so far.

Cheers

Stef

02-13-2010, 09:02 AM

I've got the 3D version of this laptop and it was doing the same thing to me on the 2nd day I had it......I just fixed it this morning. Go uninstall anything that says creative in the add remove programs......mediasource and soundblaster audigy. Steam just loaded for me after doing that with no freezing

Solid_Static · 02-13-2010, 07:06 PM

I can confirm that. I uninstalled the Creative Audigy thing and all is good.

FreIHh. · 04-20-2010, 01:55 PM

Hi

I use a Asus G60JX-JX040V

Same problem, same fix : delete all Creative programs

Thank you very much

04-23-2010, 09:14 AM

I've got an ASUS G60JX-RBBX05, uninstalled all the Creative stuff, started working again perfectly. I haven't the foggiest idea as to why this stuff makes it stop working OR why it doesn't do it right away, but takes a few days. Anyway, uninstalling it all will fix your issues and you still have sound, so no worries there.

FreIHh. · 04-27-2010, 03:36 PM

Do you guys have problems of freeze recording a demo ? fps fast dropping etc as here : http://forums.steampowered.com/forum....php?t=1225653 it's an asus ROG too

05-02-2010, 04:32 AM

WOW thanks a lot (Y)

06-21-2010, 10:17 AM

The reason it locks up the computer is becasue for some reason all Asus G-series laptops come with 2 sound driver. When i read the above solution it reminded me of something i had read in the reveiws for my G60; that in order for you to do any real gaming you have to remove one of the sound drivers otherwise they conflict and slow the game down or in extreme cases lock up the computer. That is the reason and once you do i have noticed that my speakers (and all other sound) actually sound a bit better then before. thanks for the help.

paponeo · 06-21-2010, 02:04 PM

I rlly have that too..anybody reply to my Fourm? it says Help?! anyway, i have 2 probblems

09-09-2010, 12:14 PM

I had the same problem, and when i deleted the Creative Audigy thing, it fixed it. But now since i deleted that sound blaster software, the sound for games like my Modern Warfare 2 is complete crap. are there any fixes?

09-13-2010, 10:18 AM

alright im using the asus g73jh-a1 and i went thru and got rid of all the creative files but im still experiencing all the lockups just not as frequently is there something else going on with the newer asus setups that im missing? i get about 20 minutes into running steam or playing one of my steam games then the blasted thing goes unresponsive and i gotta do a hard boot to get it back

12-20-2009, 11:09 PM	#1
turbomelon Guest Posts: n/a	steam freezes up windows 7 laptop This is kind of a longshot, but I've spent hours searching google and steam's forums. I recently got a Asus G51-J the Corei7 laptop, and whenever I try to fire up steam it completely locks up my computer. I've isolated the problem to when steam client services tries to start up, but I can't figure out what the fix is. I'm using windows 7 and I've tried everything from reducing user access control to shutting off my firewall, antivirus and every other non essential background process. I've done registry cleaning, updated all my drivers and tried out every single "fix" stated on various other tech forums and steam forums. So pretty much whenever steam tries to start up it locks up my computer. I've even tried to run an event logger to see what happens, but the second steam client services starts up it locks the computer up and even the event logger can't catch what happens. I was wondering if anyone on here had any possible suggestions. When my laptop freezes its not one of those oh ctrl+alt+del end process it completely locks up everything and you have to hard shut down. Thanks in advance anyone.

02-13-2010, 07:06 PM	#7
Solid_Static Join Date: Jan 2007 Reputation: 0 Posts: 10	I can confirm that. I uninstalled the Creative Audigy thing and all is good. Last edited by Solid_Static: 02-13-2010 at 07:18 PM.

06-21-2010, 02:04 PM	#13
paponeo Join Date: Apr 2010 Reputation: 0 Posts: 9	I have that too... I rlly have that too..anybody reply to my Fourm? it says Help?! anyway, i have 2 probblems

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01-05-2010, 05:24 AM	#2
mglas72 Join Date: May 2009 Reputation: 0 Posts: 6	I have the same laptop and this very same problem started for me tonite. It has been running without issue and the problem came from nowhere. Did you ever find a solution? Thanks.

01-10-2010, 05:02 PM	#3
xindependentxcs Guest Posts: n/a	Same here. I cant find the solution to this. I got a G60Vx

01-10-2010, 07:29 PM	#4
xindependentxcs Guest Posts: n/a	Do a system restore. It has solved my problems so far.

02-13-2010, 09:02 AM	#6
ipes Guest Posts: n/a	I've got the 3D version of this laptop and it was doing the same thing to me on the 2nd day I had it......I just fixed it this morning. Go uninstall anything that says creative in the add remove programs......mediasource and soundblaster audigy. Steam just loaded for me after doing that with no freezing

04-20-2010, 01:55 PM	#8
FreIHh. Join Date: Jun 2008 Reputation: 22 Posts: 541	Hi I use a Asus G60JX-JX040V Same problem, same fix : delete all Creative programs Thank you very much

04-23-2010, 09:14 AM	#9
Magichands88 Guest Posts: n/a	I've got an ASUS G60JX-RBBX05, uninstalled all the Creative stuff, started working again perfectly. I haven't the foggiest idea as to why this stuff makes it stop working OR why it doesn't do it right away, but takes a few days. Anyway, uninstalling it all will fix your issues and you still have sound, so no worries there.

04-27-2010, 03:36 PM	#10
FreIHh. Join Date: Jun 2008 Reputation: 22 Posts: 541	Do you guys have problems of freeze recording a demo ? fps fast dropping etc as here : http://forums.steampowered.com/forum....php?t=1225653 it's an asus ROG too

05-02-2010, 04:32 AM	#11
pavan168 Guest Posts: n/a	WOW thanks a lot (Y)

06-21-2010, 10:17 AM	#12
Benson99 Guest Posts: n/a	The reason it locks up the computer is becasue for some reason all Asus G-series laptops come with 2 sound driver. When i read the above solution it reminded me of something i had read in the reveiws for my G60; that in order for you to do any real gaming you have to remove one of the sound drivers otherwise they conflict and slow the game down or in extreme cases lock up the computer. That is the reason and once you do i have noticed that my speakers (and all other sound) actually sound a bit better then before. thanks for the help.

09-09-2010, 12:14 PM	#14
thefiddycow Guest Posts: n/a	I had the same problem, and when i deleted the Creative Audigy thing, it fixed it. But now since i deleted that sound blaster software, the sound for games like my Modern Warfare 2 is complete crap. are there any fixes?

09-13-2010, 10:18 AM	#15
michael92782 Guest Posts: n/a	alright im using the asus g73jh-a1 and i went thru and got rid of all the creative files but im still experiencing all the lockups just not as frequently is there something else going on with the newer asus setups that im missing? i get about 20 minutes into running steam or playing one of my steam games then the blasted thing goes unresponsive and i gotta do a hard boot to get it back