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Old 01-19-2010, 02:50 PM   #1
costanfeist
 
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Account has been disabled

My account has been disabled because paypal has canceled a payment. I try to communicate with the steam support for two weeks, because I want to pay with the money which is the whole time waiting on my paypal account, but they dont tell me how i can send the money. A manual payment via paypal is imposible, because valve accepts only transaktions by using the website, whats imposible for my, because my account is disabled.

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Old 01-19-2010, 03:00 PM   #2
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You need to get Paypal to pay Valve back from the canceled payment, then support will re-enable the account.

I'm sure support has told you this if you have contacted them correctly and advised them of the situation.

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Old 01-20-2010, 10:30 AM   #3
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As I wrote I HAVE paypal, but valve is only accepting transaktion by using the "steam" website, so I CAN NOT SEND the money by MY SELF.
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Old 01-20-2010, 10:35 AM   #4
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Originally Posted by costanfeist View Post
As I wrote I HAVE paypal, but valve is only accepting transaktion by using the "steam" website, so I CAN NOT SEND the money by MY SELF.
Did you even listen to what Silicon Vampire has said ? Talk with Paypal to pay Valve
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Old 01-20-2010, 10:43 AM   #5
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You must have paypal reimburse Valve for the original transaction.

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Old 01-20-2010, 01:27 PM   #6
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I wrote paypal and I called but they told me they are not able to do it, if valve does not request the payment.
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Old 01-20-2010, 01:36 PM   #7
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Paypal cancelled the payment but won't re-submit it unless Valve asks?

What has Valve support said about all this?

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Old 01-20-2010, 03:19 PM   #8
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yes

I told them (in german) what i told you and the first answere was contact paypal and pay, second contact paypal directly and pay, third contact paypal and write us what they say, what I did monday, no answer until now.
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Old 01-20-2010, 03:34 PM   #9
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You will have to wait patiently. Feedback from steam support can take anywhere from three to five business days.
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Old 01-20-2010, 03:51 PM   #10
costanfeist
 
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Thats ok, but I told the whole story three times to the support now and the answere from paypal includes nothing new . . .
I get the feelint valve does not want the games payed.
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Old 01-20-2010, 03:53 PM   #11
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Quote:
Originally Posted by costanfeist View Post
Thats ok, but I told the whole story three times to the support now and the answere from paypal includes nothing new . . .
I get the feelint valve does not want the games payed.
That's not true. Just wait patiently.
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Old 01-26-2010, 02:50 AM   #12
costanfeist
 
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8 days and still nothing
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Old 01-26-2010, 05:17 AM   #13
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it took me almost 3 weeks to get this sorted when it happened to me - paypal sucks D:
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Old 01-26-2010, 07:42 AM   #14
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Wait, if your account is disabled, does that mean you can't play any of your Steam games? So Valve holds all your games hostage for every single payment? Why is everyone so in love with Steam again?
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Old 01-26-2010, 09:18 AM   #15
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Steam support is pathetic. I used to like it, but there are options to steam and I bet they have support. I've spent at least $1000 on games, and they're holding them all hostage without as much as an email to tell me why. Can't get a hold of anyone. Paypal transaction was fine. Mass Effect 2 came out today and I had it pre-ordered but thanks to Steam I can't play it.

Steam will be my "old games" folder and I'm switching to another like direct2drive. Not a good idea to have all your eggs in one basket, is it?
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