Account has been disabled

01-19-2010, 02:50 PM

My account has been disabled because paypal has canceled a payment. I try to communicate with the steam support for two weeks, because I want to pay with the money which is the whole time waiting on my paypal account, but they dont tell me how i can send the money. A manual payment via paypal is imposible, because valve accepts only transaktions by using the website, whats imposible for my, because my account is disabled.

Help

Silicon Vampire · 01-19-2010, 03:00 PM

You need to get Paypal to pay Valve back from the canceled payment, then support will re-enable the account.

I'm sure support has told you this if you have contacted them correctly and advised them of the situation.

01-20-2010, 10:30 AM

As I wrote I HAVE paypal, but valve is only accepting transaktion by using the "steam" website, so I CAN NOT SEND the money by MY SELF.

MaxMad · 01-20-2010, 10:35 AM

Quote:

Originally Posted by costanfeist

As I wrote I HAVE paypal, but valve is only accepting transaktion by using the "steam" website, so I CAN NOT SEND the money by MY SELF.

Did you even listen to what Silicon Vampire has said ? Talk with Paypal to pay Valve

Silicon Vampire · 01-20-2010, 10:43 AM

You must have paypal reimburse Valve for the original transaction.

01-20-2010, 01:27 PM

I wrote paypal and I called but they told me they are not able to do it, if valve does not request the payment.

Silicon Vampire · 01-20-2010, 01:36 PM

Paypal cancelled the payment but won't re-submit it unless Valve asks?

What has Valve support said about all this?

01-20-2010, 03:19 PM

yes

I told them (in german) what i told you and the first answere was contact paypal and pay, second contact paypal directly and pay, third contact paypal and write us what they say, what I did monday, no answer until now.

NitrousX · 01-20-2010, 03:34 PM

You will have to wait patiently. Feedback from steam support can take anywhere from three to five business days.

01-20-2010, 03:51 PM

Thats ok, but I told the whole story three times to the support now and the answere from paypal includes nothing new . . .
I get the feelint valve does not want the games payed.

NitrousX · 01-20-2010, 03:53 PM

Quote:

Originally Posted by costanfeist

Thats ok, but I told the whole story three times to the support now and the answere from paypal includes nothing new . . .
I get the feelint valve does not want the games payed.

That's not true. Just wait patiently.

01-26-2010, 02:50 AM

8 days and still nothing

toejam316 · 01-26-2010, 05:17 AM

it took me almost 3 weeks to get this sorted when it happened to me - paypal sucks D:

kalirion · 01-26-2010, 07:42 AM

Wait, if your account is disabled, does that mean you can't play any of your Steam games? So Valve holds all your games hostage for every single payment? Why is everyone so in love with Steam again?

SpyderCanopus · 01-26-2010, 09:18 AM

Steam support is pathetic. I used to like it, but there are options to steam and I bet they have support. I've spent at least $1000 on games, and they're holding them all hostage without as much as an email to tell me why. Can't get a hold of anyone. Paypal transaction was fine. Mass Effect 2 came out today and I had it pre-ordered but thanks to Steam I can't play it.

Steam will be my "old games" folder and I'm switching to another like direct2drive. Not a good idea to have all your eggs in one basket, is it?

01-19-2010, 02:50 PM	#1
costanfeist Guest Posts: n/a	Account has been disabled My account has been disabled because paypal has canceled a payment. I try to communicate with the steam support for two weeks, because I want to pay with the money which is the whole time waiting on my paypal account, but they dont tell me how i can send the money. A manual payment via paypal is imposible, because valve accepts only transaktions by using the website, whats imposible for my, because my account is disabled. Help

01-19-2010, 03:00 PM	#2
Silicon Vampire Volunteer Moderator Join Date: Sep 2003 Reputation: 3168 Posts: 17,300	You need to get Paypal to pay Valve back from the canceled payment, then support will re-enable the account. I'm sure support has told you this if you have contacted them correctly and advised them of the situation. __________________ Nothing to see here

01-20-2010, 10:43 AM	#5
Silicon Vampire Volunteer Moderator Join Date: Sep 2003 Reputation: 3168 Posts: 17,300	You must have paypal reimburse Valve for the original transaction. __________________ Nothing to see here

01-20-2010, 01:36 PM	#7
Silicon Vampire Volunteer Moderator Join Date: Sep 2003 Reputation: 3168 Posts: 17,300	Paypal cancelled the payment but won't re-submit it unless Valve asks? What has Valve support said about all this? __________________ Nothing to see here

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01-20-2010, 10:30 AM	#3
costanfeist Guest Posts: n/a	As I wrote I HAVE paypal, but valve is only accepting transaktion by using the "steam" website, so I CAN NOT SEND the money by MY SELF.

01-20-2010, 01:27 PM	#6
costanfeist Guest Posts: n/a	I wrote paypal and I called but they told me they are not able to do it, if valve does not request the payment.

01-20-2010, 03:19 PM	#8
costanfeist Guest Posts: n/a	yes I told them (in german) what i told you and the first answere was contact paypal and pay, second contact paypal directly and pay, third contact paypal and write us what they say, what I did monday, no answer until now.

01-20-2010, 03:34 PM	#9
NitrousX Join Date: Oct 2006 Reputation: 626 Posts: 2,818	You will have to wait patiently. Feedback from steam support can take anywhere from three to five business days.

01-20-2010, 03:51 PM	#10
costanfeist Guest Posts: n/a	Thats ok, but I told the whole story three times to the support now and the answere from paypal includes nothing new . . . I get the feelint valve does not want the games payed.

01-26-2010, 02:50 AM	#12
costanfeist Guest Posts: n/a	8 days and still nothing

01-26-2010, 05:17 AM	#13
toejam316 Banned Join Date: Sep 2004 Reputation: 14 Posts: 185	it took me almost 3 weeks to get this sorted when it happened to me - paypal sucks D:

01-26-2010, 07:42 AM	#14
kalirion Join Date: Jan 2009 Reputation: 550 Posts: 3,654	Wait, if your account is disabled, does that mean you can't play any of your Steam games? So Valve holds all your games hostage for every single payment? Why is everyone so in love with Steam again?

01-26-2010, 09:18 AM	#15
SpyderCanopus Join Date: Mar 2009 Reputation: 1 Posts: 56	Steam support is pathetic. I used to like it, but there are options to steam and I bet they have support. I've spent at least $1000 on games, and they're holding them all hostage without as much as an email to tell me why. Can't get a hold of anyone. Paypal transaction was fine. Mass Effect 2 came out today and I had it pre-ordered but thanks to Steam I can't play it. Steam will be my "old games" folder and I'm switching to another like direct2drive. Not a good idea to have all your eggs in one basket, is it?