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Old 01-29-2010, 05:02 PM   #1
Nightdiabloz
 
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Steam Support Response Time?

Uhm, let me start off here...

Three days ago I was playing CounterStrike and MW2. Everything was perfectly fine. Then all the sudden my friend(Was hacked, was the hacker talking to me, but I didn't know.) He said. "Hey, what's up?" and i said hi, and he said, "Hey dude, my friend is tryin to get a free server in a bet he made, but hes gotta get 100 people in his clan to get it, can you go here and help him out?" So I was like uhm ok, when i clicked on the link, it just closed by itself, then 5 minutes later it logged me out saying I was logged in elsewhere. I check my email to find that my password, security question, and contact email have been changed. I send in a ticket, telling them what happened. I have still yet to get a response, and it's been three 'business' days. I really wanna play this weekend, but if i don't get my account back then I can't... Aren't hijacked accounts their number one priority anyways? :\
 
Old 01-29-2010, 05:15 PM   #2
Maledict21
 
 
 
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Support tickets are answered in the order that they are received. How quickly they respond depends on the number of tickets they have to answer. Allow a couple of more days for a response.
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Old 01-29-2010, 06:22 PM   #3
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Whoa, a link can actually steal your account? Good God.
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Old 01-29-2010, 06:34 PM   #4
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Originally Posted by The_Thing View Post
Whoa, a link can actually steal your account? Good God.
I highly doubt that your account can be hijacked by you only clicking a link.
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Old 01-29-2010, 06:40 PM   #5
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Originally Posted by Maledict21 View Post
I highly doubt that your account can be hijacked by you only clicking a link.
I really just clicked on it. It ended with [color="#FF66FF"]♥[/color][color="#FF66FF"]♥[/color][color="#FF66FF"]♥[/color][color="#FF66FF"]♥[/color] or omething, so that must be bad. IT was just a blank page for a dew seconds, then just closed by itself. BUT THIS IS NOT MY ISSUE! Stay on topic.
 
Old 01-29-2010, 06:56 PM   #6
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If that link uses a browser exploit (which explains the browser window disappearing), it can install a trojan or other malware that steals the login information you use for Steam.

If you don't have one yet, I really suggest getting anti-virus software. And please keep your browser (and Windows) updated.
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Old 01-30-2010, 06:38 AM   #7
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LOL i didnt got response on about 1 week!from support!
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Old 01-30-2010, 08:27 AM   #8
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probably won't, and i doubt they feel sorry for you. As so many have found out, don't talk to strangers and don't click on links unless you know the person. I'm sure they get flooded with requests just like yours every hour.
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Old 01-30-2010, 10:44 AM   #9
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probably won't, and i doubt they feel sorry for you. As so many have found out, don't talk to strangers and don't click on links unless you know the person. I'm sure they get flooded with requests just like yours every hour.
He did say that it was his friends hijacked account talking to him, so he didn't know he was talking to a stranger. I think he's worthy of a little attention, just like anyone else who's had their account stolen.
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Old 01-30-2010, 07:03 PM   This is the last staff post in this thread.   #10
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Your question is thoroughly examined in this thread.
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