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Old 02-08-2010, 07:51 PM   #1
seanj
 
 
 
Join Date: Jan 2007
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can't log in or change password

Steam won't accept my password, and won't let me change my password either. I keep getting the exact same verification code which does not work. An email link was provided for support but the message effectively bounced. I tried using the "I don't know my account name" option and was prompted to enter a product key, which I did, but haven't received the email conformation I'm supposed to get. Hundreds of dollars worth of games totally unaccessible, and no idea why my password was changed.
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Old 02-08-2010, 09:43 PM   #2
Maledict21
 
 
 
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When you get access to your account again, be sure to verify your e-mail. That will ensure that no one except for you can change the password.

E-Mail Verification
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Old 02-08-2010, 10:35 PM   #3
seanj
 
 
 
Join Date: Jan 2007
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I will do that as soon as I can get in When I try to change my password, my secret question is "What did customer support last reset your passphrase to?", which I have no record of.
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Old 02-08-2010, 10:37 PM   #4
Disodium
 
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Quote:
Originally Posted by seanj View Post
Steam won't accept my password, and won't let me change my password either. I keep getting the exact same verification code which does not work. An email link was provided for support but the message effectively bounced. I tried using the "I don't know my account name" option and was prompted to enter a product key, which I did, but haven't received the email conformation I'm supposed to get. Hundreds of dollars worth of games totally unaccessible, and no idea why my password was changed.
As soon as issues like this happen you should be straight onto supports case..
https://support.steampowered.com/

Do not mess around.
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