Missing Friends In Friends List - Discussion Thread *Fix Coming Soon!*

TangyJuice · 02-23-2010, 10:53 AM

Quote:

Originally Posted by MikeBlaszczak

I've got a fix and will be pushing it out presently.

Quote:

Originally Posted by BurtonJ

We are working on it.

Quote:

Originally Posted by MikeBlaszczak

I'd be happy to look into the issue, but can't do so without specific information about your account. If you can post your account name or a link to your account page, I can't get started with the investigation. Any other relevant information also helps.

Quote:

Originally Posted by MikeBlaszczak

Okay, I'm happy with the manual testing results.

The fix is coming in two parts. The first part was to post code this morning during the downtime that enabled the reset of stuck relationships, and also helped with the timespan of the ignoring relationship. The ignoring duration isn't a substantial issue, but I think it was affecting a few users. The code to free stuck relationships enables the second half of the work.

The second half of the work is to traverse the database looking for users who have invalid relationships and reset them. I'm running code that will do this for everyone, and work as it goes. I can post later about how long it will take after measuring its progress for a while, and perhaps tuning its performance a bit.

Point is, you'll start to see the relationships automatically repaired over time going forward.

Quote:

Originally Posted by MikeBlaszczak

Valve is moving offices, so I can't work on it over the weekend. I figure it'll be the end of next week before it is finished.

Quote:

Originally Posted by MikeBlaszczak

We've survived the office move, and I've began running the program that crawls the database to apply the fix for stuck relationships. I'm examining about 80 accounts per second, and I think I'll need about 48 hours of run time to completely traverse the lists. Hopefully, this will be completed by the end of the week. Looks like the issue affects less than 2% of customers.

Anyone lose their friends on their friends list? Or is it just me?
Everything was there last night when I logged off (5am EST)
Now when I log in.. no friends are listed.. but all my groups remained? I dont' remember everyone's steamid names to readd them.. this is going to be a pain.

General Frags · 02-23-2010, 10:55 AM

Tried restarting the client?

TangyJuice · 02-23-2010, 10:56 AM

Yes multiple times and reboot the computer. Steam community shows I don't have anyone there either.

Kidrage · 02-23-2010, 10:58 AM

hmm that's odd. You sure you're on the right account? Or try to log out of your account, and re login.

TangyJuice · 02-23-2010, 10:59 AM

Tried that too.
What doesn't make sense is that ALL my groups are still listed yet none of my friends are there.

Kidrage · 02-23-2010, 11:06 AM

I don't know if this would help but if you have another computer in the area try to log into that one. I've never heard of someone losing their friends and not the groups.

Also, does anyone else have access to your account and maybe deleted them on accident? Check to make sure on your friends list you don't have "show online friends only" for a short second to see if they're not all offline.

TangyJuice · 02-23-2010, 11:11 AM

No one has access. I tried to log in from the steamcommunity website and nothing from there. No one is showing up at all. it's completely empty. =/

I wonder if people can see me online though... hm.

Marcio_xD · 02-23-2010, 11:11 AM

I lost all my friends too when friends reconnected.

thephor · 02-23-2010, 11:12 AM

this just happened to me as well

Alixey · 02-23-2010, 11:13 AM

Happened to me too

All my friends gone! OMG

Revived2009 · 02-23-2010, 11:13 AM

me too...

Rabidkitty · 02-23-2010, 11:14 AM

Yeah, i have 0 friends now as well. It goes down for maintenance and comes back and i have all my groups still there but no friends at all.

They better fix this soon.

Adradis · 02-23-2010, 11:14 AM

I suspect its unexpected downtime and will likely be fixed when community is functional: Same here.

shadow3553 · 02-23-2010, 11:14 AM

yea i have the same problem wtf ive lost all my friends wtf

thezomb · 02-23-2010, 11:14 AM

It just happened to me as well... can't see any of my friends and an hour ago they were there...

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02-23-2010, 10:55 AM	#2
General Frags Join Date: Aug 2008 Reputation: 73 Posts: 1,480	Tried restarting the client?

02-23-2010, 10:56 AM	#3
TangyJuice Join Date: Dec 2009 Reputation: 1 Posts: 9	Yes multiple times and reboot the computer. Steam community shows I don't have anyone there either.

02-23-2010, 10:58 AM	#4
Kidrage Join Date: Mar 2009 Reputation: 22 Posts: 1,159	hmm that's odd. You sure you're on the right account? Or try to log out of your account, and re login.

02-23-2010, 10:59 AM	#5
TangyJuice Join Date: Dec 2009 Reputation: 1 Posts: 9	Tried that too. What doesn't make sense is that ALL my groups are still listed yet none of my friends are there.

02-23-2010, 11:06 AM	#6
Kidrage Join Date: Mar 2009 Reputation: 22 Posts: 1,159	I don't know if this would help but if you have another computer in the area try to log into that one. I've never heard of someone losing their friends and not the groups. Also, does anyone else have access to your account and maybe deleted them on accident? Check to make sure on your friends list you don't have "show online friends only" for a short second to see if they're not all offline.

02-23-2010, 11:11 AM	#7
TangyJuice Join Date: Dec 2009 Reputation: 1 Posts: 9	No one has access. I tried to log in from the steamcommunity website and nothing from there. No one is showing up at all. it's completely empty. =/ I wonder if people can see me online though... hm.

02-23-2010, 11:11 AM	#8
Marcio_xD Join Date: Jan 2007 Reputation: 11 Posts: 198	I lost all my friends too when friends reconnected.

02-23-2010, 11:12 AM	#9
thephor Join Date: Apr 2008 Reputation: 1 Posts: 53	this just happened to me as well

02-23-2010, 11:13 AM	#10
Alixey Join Date: Jul 2008 Reputation: 11 Posts: 237	Happened to me too All my friends gone! OMG

02-23-2010, 11:13 AM	#11
Revived2009 Join Date: Dec 2009 Reputation: 9 Posts: 487	me too...

02-23-2010, 11:14 AM	#12
Rabidkitty Join Date: Aug 2008 Reputation: 25 Posts: 94	Yeah, i have 0 friends now as well. It goes down for maintenance and comes back and i have all my groups still there but no friends at all. They better fix this soon.

02-23-2010, 11:14 AM	#13
Adradis Join Date: Feb 2008 Reputation: 160 Posts: 1,760	I suspect its unexpected downtime and will likely be fixed when community is functional: Same here.

02-23-2010, 11:14 AM	#14
shadow3553 Join Date: Feb 2006 Reputation: 0 Posts: 108	yea i have the same problem wtf ive lost all my friends wtf

02-23-2010, 11:14 AM	#15
thezomb Join Date: Jan 2010 Reputation: 10 Posts: 30	It just happened to me as well... can't see any of my friends and an hour ago they were there...