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Old 03-03-2010, 12:45 PM   #1
ole99
 
Join Date: Nov 2006
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Exclamation Serious Sam HD crashes

There's not much to explain here, all it does is crash when I try to start it, it gives me a white screen and an error message. (only saying a serious error occured.)
So far I have
  • Tried the sound quality recuction workaround (lower quality of sound)
  • Tried running in admin (this wont even work through steam)
  • Verified game cache files.
  • Updated drivers (to nvidia 195.62 WHQL)
  • Made sure .net framework and DX9 was installed
    • Reinstalled Dx9.0c from february
    • Installed lastest .net framework
  • Reinstalled serious sam HD
Currently I am reinstalling the game, but I do not really expect this to fix it.
Code:
 
         -------- START OF LOG --------
 
 LOG:   Core version: $Version: SeriousSamHD; Win32; Standard; Final;  3.003.00:115176; 2010-02-17 15:03:59; @builder$
 LOG:   Command:  $ +gfx_bFullScreen 0 +gfx_pixWinWidth 640  +gfx_pixWinHeight 480
 LOG:   Initializing timer.
 LOG:   Timestamp: 2010/03/03 21:32:20
 LOG:   Binary name: SamHD.exe
 LOG:   Binary soft path: Bin/
 LOG:   Binary hard path: c:\program files\steam\steamapps\common\serious  sam hd the first encounter\Bin\
 LOG:   Application directory: c:\program  files\steam\steamapps\common\serious sam hd the first encounter\
 LOG:   * OS...
 LOG:   Name: Windows Vista (Home)
 LOG:   Kernel: WinNT (32-bit)
 LOG:   Version: 6.0, build 6001
 LOG:   Misc: Service Pack 1
 LOG:   
 LOG:   * CPU...
 LOG:   Vendor: GenuineIntel
 LOG:   Type: 0, Family: 6, Model: 15, Stepping: 11
 LOG:   Clock: 2.41 GHz
 LOG:   Cores: 4
 LOG:   CMOV: Yes
 LOG:   SSE: Yes
 LOG:   
 LOG:   * Memory...
 LOG:   Total physical memory: 3326 MB
 LOG:   Free physical memory: 1453 MB
 LOG:   
 LOG:   Loaded "c:\program files\steam\steamapps\common\serious sam hd  the first encounter\Bin\ScriptLua.dll".
 LOG:   Loaded "c:\program files\steam\steamapps\common\serious sam hd  the first encounter\Bin\GameEnv_Steam.dll".
 INF:   GameEnv API: Steam
 ERR:   Error getting mixer source line info for microphone. Will not be  able to control microphone.
 LOG:   Created thread 4032.
 LOG:   Thread 4032 named 'ResourceLoader'.
 LOG:   "$C:/Program  Files/Steam/userdata/23709384/41000/local/SeriousSamHD.ini" does not  exist, skipping cvar loading.
 LOG:   Trying to set display mode 1920x1200(fullscreen)...
 LOG:   
 LOG:   Desktop settings:
 LOG:     Color depth: 32-bit
 LOG:     Desktop resolution: 1920 x 1200
 LOG:     Virtual screen: 1920 x 1200
 LOG:     Monitors attached: 1
 LOG:   Loaded "c:\program files\steam\steamapps\common\serious sam hd  the first encounter\Bin\GfxD3D.dll".
 LOG:   Loaded "D3D9.dll".
 LOG:   
 LOG:   * Direct3D context created.
 LOG:   2010/03/03 21:32:20: Crashed. (free memory: 1439 MB)
 ERR:   sysStartProcess("c:\program files\steam\steamapps\common\serious  sam hd the first encounter\Bin\BugReporter_Win32.exe") - 'Invalid  argument'
The file SeriousSamHD.ini is nowhere to be found.

Code:
Processor Information:
     Vendor:  GenuineIntel
     Speed: 2405 Mhz
     4 logical processors
     4 physical processors
     HyperThreading:  Unsupported
     FCMOV:  Supported
     SSE2:  Supported
     SSE3:  Supported
     SSSE3:  Supported
     SSE4a:  Unsupported
     SSE41:  Unsupported
     SSE42:  Unsupported
     
 Network Information:
     Network Speed:  
     
 Windows Version:
     Windows Vista (32 bit)
     NTFS:  Supported
     
 Video Card:
     Driver:  NVIDIA GeForce 9800 GTX/9800 GTX+
     DirectX Driver Name:  nvd3dum.dll
     Driver Version:  8.17.11.9675
     DirectX Driver Version:  8.17.11.9675
     Driver Date: 22 Feb 2010
     Desktop Color Depth: 32 bits per pixel
     Monitor Refresh Rate: 59 Hz
     DirectX Card: NVIDIA GeForce 9800 GTX/9800 GTX+
     VendorID:  0x10de
     DeviceID:  0x612
     Number of Monitors:  1
     Number of Logical Video Cards:  1
     No SLI or Crossfire Detected
     Primary Display Resolution:  1920 x 1200
     Desktop Resolution: 1920 x 1200
     Primary Display Size: 26.65" x 16.65"  (31.42" diag)
                                             67.7cm x 42.3cm  (79.8cm  diag)
     Primary Bus: PCI Express 16x
     Primary VRAM: 512 MB
     Supported MSAA Modes:  2x 4x 8x 
 
     
 Sound card:
     Audio device: Headphones (High Definition Aud
     
 Memory:
     RAM:  3326 Mb
     
 Miscellaneous:
     UI Language:  English
     Microphone:  Not set
     Media Type:  DVD
     Total Hard Disk Space Available:  620024 Mb
     Largest Free Hard Disk Block:  155983 Mb
     Steam Hard Disk Usage:  31219 Mb
     OS Install Date: Feb 15 2010
     Game Controller: None detected
     Installed Packages: Firefox,Windows Firewall
Code:
//=====================================================
 Report generated at: 03/03/10 21:37:12
 Version: $Version: SeriousSamHD; Win32; Standard; Final;  3.003.00:115176; 2010-02-17 15:03:59; @builder$
 Build type: Win32-Static-Release
 Exception code: C0000005 ACCESS_VIOLATION
 Fault address:
 98086600 0000:029D0A78 ""
 
 Dumping registers:
 EAX:00000000
 EBX:00000000
 ECX:100012EC
 EDX:0012E8E8
 ESI:3868B45E
 EDI:00000040
 CS:EIP:001B:98086600
 SS:ESP:0023:0012E8C5  EBP:0012E920
 DS:0023  ES:0023  FS:003B  GS:0000
 Flags:00010206
 
 Dumping stack back trace:
 98086600 0012E49C $adr: "" 12E49C:00ABA400
 68B453EE 00000001 $adr: "$C:/Windows/system32/d3dcompiler_42.dll"  0001:001A43EE
 68A0048A 00000001 $adr: "$C:/Windows/system32/d3dcompiler_42.dll"  0001:0005F48A
 685C972B 00000001 $adr: "$C:/Windows/system32/d3dx9_42.dll"  0001:000D872B
 00B4BEA7 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0074AEA7
 00B47560 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:00746560
 00B41290 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:00740290
 0079C696 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0039B696
 00A068A2 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:006058A2
 00A06DB8 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:00605DB8
 00A0734C 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0060634C
 005B9E8D 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:001B8E8D
 00A2C7EB 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0062B7EB
 0073B708 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0033A708
 0067F941 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0027E941
 0057D18F 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:0017C18F
 00ABBA24 00000001 $adr: "$c:/program  files/steam/steamapps/common/serious sam hd the first  encounter/Bin/SamHD.exe" 0001:006BAA24
 779F4911 00000001 $adr: "$C:/Windows/system32/kernel32.dll"  0001:00043911
 7786E4B6 00000001 $adr: "$C:/Windows/system32/ntdll.dll" 0001:0003D4B6
 7786E489 00000001 $adr: "$C:/Windows/system32/ntdll.dll" 0001:0003D489
 
 //=====================================================

Last edited by ole99: 03-12-2010 at 07:41 AM.
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Old 03-04-2010, 12:15 AM   #2
alenl
 
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Looks like a damaged dx installation. It crashes inside d3d dlls when loading basic shaders on startup.

Have you resolved it in the end? I see you've stroke the installation part above.
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Old 03-12-2010, 06:47 AM   #3
ole99
 
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Quote:
Originally Posted by alenl View Post
Looks like a damaged dx installation. It crashes inside d3d dlls when loading basic shaders on startup.

Have you resolved it in the end? I see you've stroke the installation part above.
Hi, sorry for the late response.

Reinstalling Serious Sam HD did not fix the problem, I just reinstalled (at least installed again) dx 9.0c from february, which did not fix the problem either.

Last edited by ole99: 03-12-2010 at 07:40 AM.
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Old 03-12-2010, 01:27 PM   #4
thing1
 
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I once had a steam game, that was crapping out on d3d dlls. the game had the option to switch to open gl. Not only did that fix it,switching back to Direct X started working.
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Old 03-12-2010, 07:50 PM   #5
Cunin
 
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SSHD only supports DX AFAIK
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Old 03-19-2010, 01:01 AM   #6
ole99
 
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This was most likely caused by a faulty Vista install, considering it was only temporarily, installed from a 32bit laptop recovery disc. Just got 64bit Windows 7 installed, fixed drivers etc, it's working now.
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