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Old 03-11-2010, 11:31 AM   #1
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Question hl2.exe stopped working when starting css - window 7

First off I would like to say I have tried every related fix for this issue. I have read all threads on this forum and many other threads including the "official" how to. I hope to find a fix for this problem as well as sharing possible other fixes with others.

The problem:

When starting Counter-Strike Source the loading screen comes up and it crashes a few seconds into loading with the error "hl2.exe has stopped working". Counter-Strike Source worked before I installed the retail version of Windows 7 (I had the beta v7100 before). The thing is all my other games are working, TF2, CS, Call of Duty 4, DODS, L4D.. Its only Counter-Strike Source and Half-Life 2 that has this issue (Half-Life 2 does not start at all).

My system:

- Intel Core 2 Duo E8400 processor
- ATI Radeon HD 3870 X2 graphics card (Catalyst version 10.2 *newest*)
- 4 GB of memory
- Windows 7 Ultimate 64 bit os (With latest compability updates)

What I have tried (in order):

- Disabling UAC
- Running steam as Administrator (This is always done)
- Restart the computer (duh)
- Verifying integrity of game cache
- Defragmenting cache files
- Disabling secondary display
- Disabling in-game steam ui
- Using launch option -autoupdate to get the default settings
- Using launch option -window to get window mode
- Using launch option -dxlevel 90 / -dxlevel 80 to try previous dx versions
- Driver rollback, changing from latest ATI driver to 9.8 (version I used on w7 beta)
- Uninstalling AVG Internet Security
- Reinstalling Counter-Strike Source
- Reinstalling Steam and CSS
- Disabling all other applications (only catalyst and steam running)
- Driver update (after reinstall of steam) to newest version (ATI driver)
- Installing directx feb2010 redist
- Using launch option -nosound -window -dxlevel 81 +mat_forcehardwaresync 0
- Disabling all but one sound card
- Disabling all sound cards
- Driver rollback, changing from latest ATI driver to 9.2

I have a sneaking suspicion this is somehow related to the driver but I cant be sure. Is there something I might be missing, maybe something like .net, or some Microsoft addon? Any suggestions are welcome.

Last edited by shazbot: 03-11-2010 at 01:06 PM.
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Old 03-11-2010, 01:03 PM   #2
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The error as seen in event viewer

When starting Counter-Strike Source I get this error
Faulting application name: hl2.exe, version:, time stamp: 0x4445c334
Faulting module name: scenefilecache.dll, version:, time stamp: 0x4474ce19
Exception code: 0xc0000005
Fault offset: 0x00003e2c
Faulting process id: 0x5e8
Faulting application start time: 0x01cac14a7a7778ee
Faulting application path: c:\steam\steamapps\<account name>\counter-strike source\hl2.exe
Faulting module path: c:\steam\steamapps\<account name>\counter-strike source\bin\scenefilecache.dll
Report Id: bef41a51-2d3d-11df-bafe-001d7d092c4c
I have seen a couple of similar cases but without a solution.

Last edited by shazbot: 03-11-2010 at 01:19 PM.
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Old 03-24-2010, 04:18 PM   #3
City Ninja
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Mine crashes when I try to launch TF2 from steam. This is the error I get
Problem signature:
Problem Event Name: APPCRASH
Application Name: hl2.exe
Application Version:
Application Timestamp: 4b2956ff
Fault Module Name: shaderapidx9.dll
Fault Module Version:
Fault Module Timestamp: 4b295636
Exception Code: c0000005
Exception Offset: 0002a1a6
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Old 03-25-2010, 11:06 AM   #4
Join Date: Feb 2010
Reputation: 0
Posts: 15
Red face

Same problem here. When I try to launch any Source games the Valve logo plays, followed by a gray screen (instead of the Source logo). Then the game audio will loop and crash to desktop with a message saying the hl2.exe has stopped working.

Im on Windows 7 64-bit, but I was having the same issues while I was on Vista 32-bit. I thought installing a new OS onto a new HDD would be the end of this problem for me...

Guess I'll have to wait even longer before I can play my Source games.
Funk_Fellah is offline   Reply With Quote
Old 03-25-2010, 01:27 PM   #5
Join Date: Jan 2010
Reputation: 7
Posts: 81
Same deal here. Trying with L4D2 / TF2, crash at startup, not even going fullscreen.

Running W7 32bit.
Shifted is offline   Reply With Quote
Old 03-25-2010, 04:01 PM   #6
Join Date: Feb 2010
Reputation: 0
Posts: 15
Well, I tried pretty much every thing the OP listed with no luck.

HL2:Ep2, Portal and TF2 all crash either while launching or within 5-10 minutes of gameplay. I just wish it was clear what was causing this problem.
Funk_Fellah is offline   Reply With Quote
Old 01-26-2011, 07:59 AM   #7
Join Date: Sep 2010
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Posts: 2
I am currently having this issue with CSS. Anyone find a fix?
mattjam3000 is offline   Reply With Quote
Old 02-14-2011, 03:15 PM   #8
Join Date: Jan 2009
Reputation: 15
Posts: 219
Sorry to bump an old thread, but I've started getting this since the weekend.
I installed IE9 last week, so i will try unistalling that to see if that helps.
Have been playing L4D2 since release without any trouble.
It happens on these Valve games that I have tried. (HL2 + episodes, Portal, L4D2)

Rebooting the PC seems to solve the problem, but I'd like to know what is causing it.
(I'm running W7 32bit with DX11)
Farmer is offline   Reply With Quote

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