CD not inserted?? Please help!!

03-24-2010, 07:16 PM

Hi everyone,

I'm really frustrated because I was almost done witht eh campaign when this popped up, but now I can't even play the game. When I start it up, it quits out and says "BFBC2Game.exe - No Disk" then "There is no disk in teh drive. Please insert a disk into drive \device\harddisk2\DR2. I've tried reinstalling and tried deleting my temp files. Neither worked, and I've tried both Steam support AND EA support. Neither helped. At least Steam support spoke English, but someone please help! It's really frustrating!

Thanks!

tangoesp · 03-24-2010, 07:30 PM

Turn off daemon tools? nero image/ alcohol. And similars

analytical · 03-24-2010, 07:36 PM

Select online auth?

03-24-2010, 08:06 PM

What do those mean and how do I do them?

Sorry I'm a noob.

FocusPocus · 03-24-2010, 08:09 PM

Easy fix is to just use your retail key on steam!

Click on games -> Activate your product on steam

enter your CD-key, hopefully they have this feature for bad company 2.

Now you have your game authenticated through steam, dont have to worry about a DVD ever again. You can backup your copy using steam backup and load it on any PC you plan to login and play steam on.

jim2006193 · 03-24-2010, 08:11 PM

Quote:

Originally Posted by FocusPocus

Easy fix is to just use your retail key on steam!

Click on games -> Activate your product on steam

enter your CD-key, hopefully they have this feature for bad company 2.

Now you have your game authenticated through steam, dont have to worry about a DVD ever again. You can backup your copy using steam backup and load it on any PC you plan to login and play steam on.

They don't...

fAk3 · 03-24-2010, 08:38 PM

I'm having the same problem. I have contacted the EA support. If they will send me a solution i will let you know.

airblad3 · 03-24-2010, 08:48 PM

Quote:

Originally Posted by FocusPocus

Easy fix is to just use your retail key on steam!

Click on games -> Activate your product on steam

enter your CD-key, hopefully they have this feature for bad company 2.

Now you have your game authenticated through steam, dont have to worry about a DVD ever again. You can backup your copy using steam backup and load it on any PC you plan to login and play steam on.

lol, wtf...
since when?

03-24-2010, 09:03 PM

yup, tried "activating a product" in the games feature. entered the cd key they gave me with the game. said it was an invalid code. And good luck with EA support. I first asked steam support, and they told me to contact ea. then they said they couldn't help me and told me to contact steam. i told them what steam told me. then he sort of helped, but told me to delete my temp files, which didn't work...so i'm sort of back where i started. already tried re-installing too.

Freyar · 03-24-2010, 09:18 PM

You can't "activate" BFBC2 on Steam. You must purchase it through Steam if you want that version. However I am hearing rumors that other people that bought it on Steam are having similar issues.

richei · 03-24-2010, 10:06 PM

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/olh_adp.php?p_faqid=10703&p_created=1124384855&p_s id=$p_sid

if none of that works, the only othe solution i can find is to reinstall with no im programs open (like messenger, yahoo, etc) - http://www.arrse.co.uk/Forums/viewto...0.html#3231900

Freyar · 03-24-2010, 10:28 PM

That doesn't make sense with a Steam release that is supposed to be without SecuROM's checks anyway.

Granted.. it might help with the OP. [/hindsight]

Lmb440 · 03-25-2010, 12:51 AM

Quote:

Originally Posted by Freyar

However I am hearing rumors that other people that bought it on Steam are having similar issues.

CONFIRMED!

Yep my copy was bought through steam,i can get it just after booting up the game or 20 mins-1hr later.

Other day took me approx 15 attempts to get in to single player.

fAk3 · 03-25-2010, 03:11 AM

Ok here is my support ticket. Nothing really helpful...

************************************************** *****************
Hello there,

I have a Battlefield Bad Company 2 Preorder Steam copy which of course is a digital copy and comes with no CD.

http://store.steampowered.com/app/24960/

Now despite the fact that you guys sold a broken product that keeps crashing continuously even in the game menu, now i have encountered even a worse and odd error.

While playing and without doing anything special (i just happens randomly) the games freezes and brings me to the error attached in the mail.

Being a digitally distributed copy i do not understand why it asks for the CD.
How can i solve this problem?

In case you want to redirect me to the Steam Support i have already contacted them and they told me to forward my issue to the EA Support.

I am hoping for a complete and problem solving reply that will lead me to solve this issue, in order to have the chance to play this game, which of course, i have payed for.

************************************************** *****************
Hi,

Thank you for contacting EA Games Support.

Can you please try the steps given in the link below to see if this solves the issue:
http://support.ea.com/cgi-bin/ea.cfg...ted=1133207848

If there is anything else we can help you with please let us know.

Thank you,

EARep xxxx
Electronic Arts

************************************************** *****************
As i said before the game was purchased of Steam so i do not have EA Downloader neither i used it to download the game.

The game was downloaded throw Steam.

As for the firewall, both, the game and steam are trusted and have the proper ports open.

************************************************** *****************
Hello,

Thank you for writing to Electronic Arts customer support.

We do apologize for the inconvenience you're experiencing with the game.

Please accomplish the following before launching the game:

1. Empty your Temp folder to prevent file conflicts. Click here for steps on emptying your Temp folder:
http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10705

2. Please end all background tasks to prevent conflicts with other programs. Click here for steps on ending background tasks:
http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10700

3. Be sure you have the latest drivers available for your video and sound card.
http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10711

If the trouble still persists, Please send us a copy of your system information which is taken from the DXDIAG program. To do this:

1) Go to Start -> Run.
2) In the box, type the following: dxdiag
3) Click 'OK'
4) Click the 'Save All Information' button on the first screen of the application.
5) Then on top of the 'Save As' box that pops up, select Desktop (if it's not set to save there already), then click Save.
6) Finally, attach the dxdiag.txt to your email reply.

Once we get the Dxdiag, we'll take a look and let you know what to do from there.

If there is anything else we may do to assist you please let us know.

Thank you,

xxxx
EA Online Support

03-25-2010, 05:47 AM

I had this problem last night when I clicked 'resume game'. I hadn't played the single-player since before the patch I think the patch may have fubared any saves from before.

Instead of clicking 'Resume Game', I clicked 'My Campaign' and picked the latest one I was on. It worked but I had to start that chapter over again... no biggie.

03-24-2010, 07:16 PM	#1
twevy Guest Posts: n/a	CD not inserted?? Please help!! Hi everyone, I'm really frustrated because I was almost done witht eh campaign when this popped up, but now I can't even play the game. When I start it up, it quits out and says "BFBC2Game.exe - No Disk" then "There is no disk in teh drive. Please insert a disk into drive \device\harddisk2\DR2. I've tried reinstalling and tried deleting my temp files. Neither worked, and I've tried both Steam support AND EA support. Neither helped. At least Steam support spoke English, but someone please help! It's really frustrating! Thanks!

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

03-24-2010, 07:30 PM	#2
tangoesp Join Date: Sep 2009 Reputation: 4 Posts: 202	Turn off daemon tools? nero image/ alcohol. And similars

03-24-2010, 07:36 PM	#3
analytical Banned Join Date: Feb 2010 Reputation: 20 Posts: 548	Select online auth?

03-24-2010, 08:06 PM	#4
twevy Guest Posts: n/a	What do those mean and how do I do them? Sorry I'm a noob.

03-24-2010, 08:09 PM	#5
FocusPocus Join Date: Jan 2010 Reputation: 196 Posts: 3,026	Easy fix is to just use your retail key on steam! Click on games -> Activate your product on steam enter your CD-key, hopefully they have this feature for bad company 2. Now you have your game authenticated through steam, dont have to worry about a DVD ever again. You can backup your copy using steam backup and load it on any PC you plan to login and play steam on.

03-24-2010, 08:38 PM	#7
fAk3 Join Date: Jan 2007 Reputation: 0 Posts: 168	I'm having the same problem. I have contacted the EA support. If they will send me a solution i will let you know.

03-24-2010, 09:03 PM	#9
twevy Guest Posts: n/a	yup, tried "activating a product" in the games feature. entered the cd key they gave me with the game. said it was an invalid code. And good luck with EA support. I first asked steam support, and they told me to contact ea. then they said they couldn't help me and told me to contact steam. i told them what steam told me. then he sort of helped, but told me to delete my temp files, which didn't work...so i'm sort of back where i started. already tried re-installing too.

03-24-2010, 09:18 PM	#10
Freyar Join Date: Jul 2006 Reputation: 1418 Posts: 16,475	You can't "activate" BFBC2 on Steam. You must purchase it through Steam if you want that version. However I am hearing rumors that other people that bought it on Steam are having similar issues.

03-24-2010, 10:06 PM	#11
richei Join Date: Sep 2006 Reputation: 268 Posts: 3,887	http://support.ea.com/cgi-bin/ea.cfg/php/enduser/olh_adp.php?p_faqid=10703&p_created=1124384855&p_s id=$p_sid if none of that works, the only othe solution i can find is to reinstall with no im programs open (like messenger, yahoo, etc) - http://www.arrse.co.uk/Forums/viewto...0.html#3231900

03-24-2010, 10:28 PM	#12
Freyar Join Date: Jul 2006 Reputation: 1418 Posts: 16,475	That doesn't make sense with a Steam release that is supposed to be without SecuROM's checks anyway. Granted.. it might help with the OP. [/hindsight]

03-25-2010, 03:11 AM	#14
fAk3 Join Date: Jan 2007 Reputation: 0 Posts: 168	Ok here is my support ticket. Nothing really helpful... ************************************************ ************* Hello there, I have a Battlefield Bad Company 2 Preorder Steam copy which of course is a digital copy and comes with no CD. http://store.steampowered.com/app/24960/ Now despite the fact that you guys sold a broken product that keeps crashing continuously even in the game menu, now i have encountered even a worse and odd error. While playing and without doing anything special (i just happens randomly) the games freezes and brings me to the error attached in the mail. Being a digitally distributed copy i do not understand why it asks for the CD. How can i solve this problem? In case you want to redirect me to the Steam Support i have already contacted them and they told me to forward my issue to the EA Support. I am hoping for a complete and problem solving reply that will lead me to solve this issue, in order to have the chance to play this game, which of course, i have payed for. ********************************************** ************* Hi, Thank you for contacting EA Games Support. Can you please try the steps given in the link below to see if this solves the issue: http://support.ea.com/cgi-bin/ea.cfg...ted=1133207848 If there is anything else we can help you with please let us know. Thank you, EARep xxxx Electronic Arts ********************************************** ************* As i said before the game was purchased of Steam so i do not have EA Downloader neither i used it to download the game. The game was downloaded throw Steam. As for the firewall, both, the game and steam are trusted and have the proper ports open. ********************************************** *************** Hello, Thank you for writing to Electronic Arts customer support. We do apologize for the inconvenience you're experiencing with the game. Please accomplish the following before launching the game: 1. Empty your Temp folder to prevent file conflicts. Click here for steps on emptying your Temp folder: http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10705 2. Please end all background tasks to prevent conflicts with other programs. Click here for steps on ending background tasks: http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10700 3. Be sure you have the latest drivers available for your video and sound card. http://support.ea.com/cgi-bin/ea.cfg...?p_faqid=10711 If the trouble still persists, Please send us a copy of your system information which is taken from the DXDIAG program. To do this: 1) Go to Start -> Run. 2) In the box, type the following: dxdiag 3) Click 'OK' 4) Click the 'Save All Information' button on the first screen of the application. 5) Then on top of the 'Save As' box that pops up, select Desktop (if it's not set to save there already), then click Save. 6) Finally, attach the dxdiag.txt to your email reply. Once we get the Dxdiag, we'll take a look and let you know what to do from there. If there is anything else we may do to assist you please let us know. Thank you, xxxx EA Online Support

03-25-2010, 05:47 AM	#15
Guyute Guest Posts: n/a	I had this problem last night when I clicked 'resume game'. I hadn't played the single-player since before the patch I think the patch may have fubared any saves from before. Instead of clicking 'Resume Game', I clicked 'My Campaign' and picked the latest one I was on. It worked but I had to start that chapter over again... no biggie.