Problem With Razer Naga

darkkterror · 06-30-2010, 11:51 AM

I just recently purchased a Razer Naga. I'm having an issue with it being detected after I turn on/restart my computer. When I got the mouse home and first plugged it in it worked fine and then I installed the drivers for it (this was the order in which the instructions specified). Everything seemed to go smoothly until the driver software asked me to restart my machine. When I restarted my computer the mouse wasn't working and Windows said that the device driver was not installed successfully. I unplugged the mouse and plugged it back in and the mouse was detected and worked fine.

The thing is that this problem repeats itself every time I first turn on or restart my computer. My Naga is not detected properly when Windows loads and I have to unplug it and plug it back in for it to work. I've already tried uninstalling and reinstalling the drivers and I switched USB ports as well. The mouse works great after I unplug and plug it back in but it's kind of annoying to have to do that every time I restart my computer.

Razer's support site doesn't have anything on this problem so I'm wondering if anyone has any ideas.

EDIT: Running Windows 7.

notavirus.exe · 06-30-2010, 11:57 AM

No I had this same problem with my lachesis. However the problem fixed it self when I moved it to a diff usb port.

I was using a port on my font i/o panel, then I moved it to the back (directly on mobo) and its worked flawless ever since.

good luck

rotNdude · 06-30-2010, 12:05 PM

That sounds like a motherboard issue with USB devices not being identified properly with a system boot. What motherboard do you have? Is this the first time you've tried booting with a USB mouse/keyboard?

darkkterror · 06-30-2010, 12:27 PM

Quote:

Originally Posted by rotNdude

That sounds like a motherboard issue with USB devices not being identified properly with a system boot. What motherboard do you have? Is this the first time you've tried booting with a USB mouse/keyboard?

I have an EVGA X58 SLI. My previous mouse was a Logitech G5 (also USB) that was plugged in to the same USB port as I now have my Naga. I'll try switching my Naga and keyboard around to see what happens.

EDIT: No go. I tried my Naga in a total of 4 different USB ports (including the port where my keyboard was plugged in). The end result is that all my other USB devices (Logitech Illuminated Keyboard, G13, and ClearChat Headset) are all working perfectly on boot but my Naga requires an unplug/plug process to get it working after boot.

EDIT2: I've confirmed that my G5 still works fine. Would seem to me that the issue is somehow related to the Naga itself.

SM darren · 06-30-2010, 01:15 PM

i'm really guessing here, but i have a g5 too, and did you delete the g5 software (setpoint) before downloading razers?

or just delete all the software drivers and let windows find the drivers itself, hopefully installing correctly this time

darkkterror · 06-30-2010, 01:24 PM

Quote:

Originally Posted by SM darren

i'm really guessing here, but i have a g5 too, and did you delete the g5 software (setpoint) before downloading razers?

or just delete all the software drivers and let windows find the drivers itself, hopefully installing correctly this time

I didn't have Setpoint installed. I had an issue with the mouse sensitivity when I had Setpoint installed so I removed it and just used the driver that Windows installed automatically. I also tried removing all mouse drivers and then plugging the Naga back in but I have the same issue.

EDIT: Apparently it WAS a mobo issue. I checked around EVGA's forums and people are experiencing a myriad of USB problems with the board. It was suggested to raise the ICH Vcore voltage to 1.15. This is what solved my problem.

north123 · 02-14-2013, 06:58 AM

Got the same problem. Win 7 64bit

Try'd everything this thread suggested:
http://windowsforums.org/topic/3021-...ed-on-startup/

still no go.

I'm also afraid to buy a new one now. What if it just has the same problem...

EDIT:
just tested it on my laptop (windows vista) worked instantly, also after downloading synapse it worked perfectly.

north123 · 02-17-2013, 08:07 AM

Ok so i started looking in my bios.
Under the USB tab there was 1 usb unit that was not enabled.
It was called legacy usb. I turned it on, and not it works like a charm.

Lets see howlong it will hold

06-30-2010, 11:51 AM	#1
darkkterror Join Date: Dec 2004 Reputation: 59 Posts: 1,047	Problem With Razer Naga I just recently purchased a Razer Naga. I'm having an issue with it being detected after I turn on/restart my computer. When I got the mouse home and first plugged it in it worked fine and then I installed the drivers for it (this was the order in which the instructions specified). Everything seemed to go smoothly until the driver software asked me to restart my machine. When I restarted my computer the mouse wasn't working and Windows said that the device driver was not installed successfully. I unplugged the mouse and plugged it back in and the mouse was detected and worked fine. The thing is that this problem repeats itself every time I first turn on or restart my computer. My Naga is not detected properly when Windows loads and I have to unplug it and plug it back in for it to work. I've already tried uninstalling and reinstalling the drivers and I switched USB ports as well. The mouse works great after I unplug and plug it back in but it's kind of annoying to have to do that every time I restart my computer. Razer's support site doesn't have anything on this problem so I'm wondering if anyone has any ideas. EDIT: Running Windows 7.

06-30-2010, 12:05 PM	#3
rotNdude Volunteer Moderator Join Date: Dec 2004 Reputation: 9180 Posts: 45,471	That sounds like a motherboard issue with USB devices not being identified properly with a system boot. What motherboard do you have? Is this the first time you've tried booting with a USB mouse/keyboard? __________________ Support Articles \| Support Account \| Forum Rules

02-14-2013, 06:58 AM	#7
north123 Join Date: Apr 2012 Reputation: 0 Posts: 2	Got the same problem. Win 7 64bit Try'd everything this thread suggested: http://windowsforums.org/topic/3021-...ed-on-startup/ still no go. I'm also afraid to buy a new one now. What if it just has the same problem... EDIT: just tested it on my laptop (windows vista) worked instantly, also after downloading synapse it worked perfectly. Last edited by north123: 02-14-2013 at 08:12 AM. Reason: typo

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06-30-2010, 11:57 AM	#2
notavirus.exe Join Date: May 2010 Reputation: 2564 Posts: 2,441	No I had this same problem with my lachesis. However the problem fixed it self when I moved it to a diff usb port. I was using a port on my font i/o panel, then I moved it to the back (directly on mobo) and its worked flawless ever since. good luck

06-30-2010, 01:15 PM	#5
SM darren Join Date: Oct 2009 Reputation: 505 Posts: 2,566	i'm really guessing here, but i have a g5 too, and did you delete the g5 software (setpoint) before downloading razers? or just delete all the software drivers and let windows find the drivers itself, hopefully installing correctly this time

02-17-2013, 08:07 AM	#8
north123 Join Date: Apr 2012 Reputation: 0 Posts: 2	Ok so i started looking in my bios. Under the USB tab there was 1 usb unit that was not enabled. It was called legacy usb. I turned it on, and not it works like a charm. Lets see howlong it will hold