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Old 11-02-2010, 11:37 AM   #1
JoelFB
 
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Trine for Mac help thread / FAQ

Hi folks,

Trine has been launched for Mac now (SteamPlay). In this thread I'll collect some common questions and other general tips for Mac gamers.

Please note that Mac is still a fairly new platform to us, and although we did a good beta test (thanks everyone!), I'm sure a few problems will arise. We'll try to address them quickly but it may take some time to figure out the Mac-specific questions.

A few questions and answers (I'll add more as they come up):

What are the Mac system requirements?

These are the official system requirements for Mac:

OS: OS X version Snow Leopard 10.6.4, or later
Processor: Intel Mac
Memory: 1 GB RAM
Graphics: OpenGL 2.0 compatible video card with 256 MB shared or dedicated RAM (ATI or NVIDIA)
Hard Drive: 600 MB
Misc: Keyboard, Mouse with Secondary click enabled

Edit (5 Nov 2010): If the game crashes, please DO NOT try the temporary fixes offered in this thread. That issue was solved in the November 4th update and the fixes will (most likely) not help with any new crashes after that. Please post a separate thread instead, or just reply to this thread.

Edit (27 Jan 2011): This thread has been closed. Please go to the successor of this thread if you have any new questions or problems.

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Last edited by JoelFB: 01-27-2011 at 07:58 AM.
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Old 11-02-2010, 12:44 PM   #2
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Hallo, I just buyed the Trine and installed it on my macosx 10.6.4 macbookpro4,1 intel core 2 duo 2.5ghz(penryn), geforce 8600m gt(512mb), 4gb ram. After I select the game settings(and whatever i choose), it directly crashes...
What to do??
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Old 11-02-2010, 12:55 PM   #3
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Crashing here too when starting the game.

Mid Summer 2010 iMac, i3 3,2Ghz & ATi 5670.

Crash report:

Process: trine [523]
Path: /Users/juancar/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Identifier: com.yourcompany.trine
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [100]

Date/Time: 2010-11-02 20:53:36.741 +0100
OS Version: Mac OS X 10.6.5 (10H568)
Report Version: 6

Interval Since Last Report: 35424 sec
Crashes Since Last Report: 5
Per-App Crashes Since Last Report: 5
Anonymous UUID: CCFC4148-11EC-42C1-929B-B8A9E02A55C7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Framework/Cg.framework/Cg
Referenced from: /Users/juancar/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Reason: no suitable image found. Did find:
/Users/juancar/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73
/Users/juancar/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73

Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <D7E77724-0654-0310-50B5-3341E9345DD2> /usr/lib/dyld

Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-40Y6A0, 931,51 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: My Passport 070A, 0x1058 (Western Digital Technologies, Inc.), 0x070a, 0xfd140000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: ROCCAT Kone, 0x1e7d, 0x2ced, 0xfa140000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000

Last edited by Xeiber: 11-02-2010 at 01:17 PM.
 
Old 11-02-2010, 01:06 PM   #4
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Yeah seems like something is a bit off, sorry! We did make one last minute fix so maybe that's causing some issues, I'll investigate in a moment.

If anyone's successfully able to run the game on Mac, let me know.

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Old 11-02-2010, 02:25 PM   #5
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Since the high quality graphics are a selling point, I am wondering as to how this game will run on a 9400M. Anyone who can offer some insights into this (either mac or windows version) gets a +rep. (when graphics are a selling point, I do NOT want to run this @ low-low-low )

Will the mac demo be available ? If so, can you provide a ETR (estimated time of release) ?

And this is again mostly a hands-on experience, how does the coop work under Mac (controllers, multiple mice, ...) ?
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Old 11-02-2010, 02:48 PM   #6
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*sigh*

Process: trine [56607]
Path: /Users/homename/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Identifier: com.yourcompany.trine
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [140]

Date/Time: 2010-11-02 22:45:25.526 +0100
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 932138 sec
Crashes Since Last Report: 18
Per-App Crashes Since Last Report: 9
Anonymous UUID: F2F1765B-766B-47BD-89DF-96F600BAF67A

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Framework/Cg.framework/Cg
Referenced from: /Users/homename/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Reason: no suitable image found. Did find:
/Users/homename/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73
/Users/homename/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73

Model: MacBook5,1, BootROM MB51.007D.B03, 2 processors, Intel Core 2 Duo, 2 GHz, 4 GB, SMC 1.32f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG HM320JI, 298,09 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x04600000
 
Old 11-02-2010, 02:49 PM   #7
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I too get a crash on launch, I went into detail in another thread.

http://forums.steampowered.com/forum....php?t=1556083

It seems like everyone is having this issue, it spans from Macbooks to Mac Pros. I've yet to see a single post from someone who's playing the OS X version successfully.

I don't want to be a d*ck or anything, but I have to say it kind of sucks that I bought this thing and can't run it, period. From the looks of it I won't even be able to run it by the end of today. A crash on launch for this many people with such varied hardware is a big issue that should have been caught during the beta. All I can say is I bought Trine on sale, and this encourages me to keep doing that and not trust an initial release from this company. Had I spent more than 5 bucks I would be genuinely annoyed.

It's one thing if it has game breaking bugs or doesn't work for some people. But a crash on launch for everyone is pretty bad. It's almost like it was compiled incorrectly or something.

Last edited by shinratdr: 11-02-2010 at 04:19 PM.
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Old 11-02-2010, 03:04 PM   #8
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And I'm still having problems downloading the game. I get a "Suspended" status when I try to re-download the game. I tried deleting local content and restarting Steam but that didn't help.
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Old 11-02-2010, 03:32 PM   #9
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I'm still stuck at 99% (and the "Suspended" message) yet, I've downloaded 602.3MB / 602.3MB I hit the "Play" button & then I get the "This game is currently unavailable. Please try again at another time." error message. I try validating the game files & I get the message "77 files failed to validated and will be reacquired." Something is pretty wrong here
 
Old 11-02-2010, 05:06 PM   #10
Minyall
 
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Another non-starter

Crash Report

Quote:
Process: trine [452]
Path: /Users/James/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Identifier: com.yourcompany.trine
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [154]

Date/Time: 2010-11-03 00:01:45.625 +0000
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 1118713 sec
Crashes Since Last Report: 20
Per-App Crashes Since Last Report: 6
Anonymous UUID: A262DEFC-462E-4DD5-8405-BC5A80AF5B80

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Framework/Cg.framework/Cg
Referenced from: /Users/James/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/trine
Reason: no suitable image found. Did find:
/Users/James/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73
/Users/James/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/MacOS/../Framework/Cg.framework/Cg: unknown file type, first eight bytes: 0x56 0x65 0x72 0x73 0x69 0x6F 0x6E 0x73

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: MATADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
Tried fiddling with settings, no joy. Can any Mac owner verify they can run this game in OSX? Find it quite amazing that as it appears, the Mac version refuses to run on any Mac. Does Trine actually run on the devs Mac?

Luckily I have a bootcamp partition so thanks to the joy of SteamPlay, will be camping in Windows till this gets sorted.
 
Old 11-02-2010, 05:29 PM   #11
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To confirm, it seems like the Mac build is broken for everyone. Something's wrong and we're trying to figure out what...

Quote:
Originally Posted by geronimo789 View Post
Since the high quality graphics are a selling point, I am wondering as to how this game will run on a 9400M. Anyone who can offer some insights into this (either mac or windows version) gets a +rep. (when graphics are a selling point, I do NOT want to run this @ low-low-low )
Well, from our tests we have determined that the 9400M gives roughly 20 frames per second with the native resolution (1280x800 or 1440x900, I'm not 100% sure). To get it smoother you'd need to run the game with a "Low" resolution which essentially sacrifices graphics for speed, and won't look as good. So in this case, if you don't want to sacrifice graphics much, I would have to say that it might not be satisfying.

Quote:
Originally Posted by geronimo789 View Post
Will the mac demo be available ? If so, can you provide a ETR (estimated time of release) ?
Eventually, yes, that's the plan. I have no idea when (I could guess by the end of the year but I can't promise it).

Quote:
Originally Posted by geronimo789 View Post
And this is again mostly a hands-on experience, how does the coop work under Mac (controllers, multiple mice, ...) ?
Not as good as on Windows. I will get more info on this tomorrow.

Quote:
Originally Posted by shinratdr View Post
I don't want to be a d*ck or anything, but I have to say it kind of sucks that I bought this thing and can't run it, period. From the looks of it I won't even be able to run it by the end of today. A crash on launch for this many people with such varied hardware is a big issue that should have been caught during the beta. All I can say is I bought Trine on sale, and this encourages me to keep doing that and not trust an initial release from this company. Had I spent more than 5 bucks I would be genuinely annoyed.
We're very sorry for this whole mess, and I would be pretty annoyed myself had I bought a game that won't run on launch. I will offer refunds to anyone who requests one (just PM me), although the issue is not about money as such.

Quote:
Originally Posted by Minyall View Post
Does Trine actually run on the devs Mac?
And herein lies the rub - Trine works perfectly on our Mac/Macs. We don't have a huge army of test Macs but even the public Steam version works on our main Mac, and the build itself works on all Macs we tested it on (just not through the Steam servers, because we had some download issues like many others - this was prior to launch). We also did a user beta test and were initially very happy that the game seemed to launch/run on all Macs (except one I think)... then we made some fixes and then things started to go wrong. It's (most likely) not the fixes as such but something else, and we're now trying to figure out what exaclty...

In any case we're working on a "quick fix solution" to see if it's something we could fix temporarily within an hour or two, but I'm not sure if that's going to succeed or not... I'll post back as soon as I know.

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Last edited by JoelFB: 11-02-2010 at 05:39 PM.
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Old 11-02-2010, 05:37 PM   #12
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Thanks for keeping for keeping us up to date. I have faith in you guys to fix the problem as soon as you can.
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Old 11-02-2010, 06:00 PM   #13
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I posted this in the Mac forums:

Is anybody able to spend some time testing (the next 10-30 minutes from your post) a maybe-works-but-i-have-no-idea solution? Preferably some Mac knowledge needed (e.g. where the Steam files are and so on, I won't be able to help too much because I don't have a Mac here at home). Just post here and I'll PM some info.

I should mention that this is most likely not going to work, but I wanted to be sure...

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Old 11-02-2010, 06:16 PM   #14
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I would be happy to help out with testing, and I know my way around my Mac. I also have a couple Macs with Steam to test with, a Mac Pro and a Macbook (plus an MBA or Mini).

Last edited by shinratdr: 11-02-2010 at 06:19 PM.
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Old 11-02-2010, 07:43 PM   #15
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Just posted this in the Mac forums thread:

Ok I just got emailed a potential temporary fix by ktuimala, so here goes (please note this is totally at your own risk, I can't test this until 6-7 hours):

- Open Terminal
- Highlight and paste the following...... Hit enter on the last line to make sure it goes.....

cd "$HOME/Library/Application Support/Steam/SteamApps/common/trine/trine.app/Contents/Framework/Cg.Framework"
mv Cg Cg.old
mv Headers Headers.old
mv Resources Resources.old
cd Versions/1.0
cp Cg ../../Cg
cp -R Headers ../../Headers
cp -R Resources ../../Resources

If someone tests this, let me know how it goes... If it works, I shall send some high praise to Kaleb. I guess I wouldn't be the only one.

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Last edited by JoelFB: 11-02-2010 at 07:51 PM.
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