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Old 11-13-2010, 04:35 PM   #1
Parlow
 
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Steam Customer service

Generally, how long does it take for Steam customer service to respond to your support ticket?
It's been a few days, I'm wondering if there's a better way to contact them.
 
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Old 11-13-2010, 04:38 PM   #2
Metro
 
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2-3 business days (usually not counting weekends). Although the two times I sent tickets there were answered within 24 hours. And there is no other way to contact them.
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Old 11-13-2010, 06:27 PM   #3
Niji89
 
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Notices posted by Forum moderators say within 24 hours

but probably best to allow them 2-3 business days :/
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Old 11-13-2010, 06:50 PM   #4
L.o.D.
 
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last I heard, they were starting to work weekends & I have gotten replies on weekends before as well.
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Old 11-13-2010, 08:24 PM   #5
RaHLogiX
 
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I sumbitted my ticket on 9 november, still no reply...
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Old 11-13-2010, 09:23 PM   #6
awesome_ninja
 
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I submitted my steam ticket to delete some games off my account yesterday evening, and when I got back from work today, it was already done.
Great service Steam =)
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Old 11-13-2010, 09:35 PM   #7
P-K
 
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It takes from anything from 1 to 7 days
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