[PC] DLC doesn't work anymore

11-14-2010, 10:34 AM

Last night/this morning my DLC stopped working. I can no longer choose Mongolia or Babylon when creating a new game, and it will not allow me to load any of my existing save games (it says that they require DLC that I have not purchased).

I only play on a single PC, and I've seen both civilizations in my games in the past so I know it was working before. I've tried reinstalling the game without luck. When I try and 'check' my game cache, it always says 1 file is bad and it redownloads it, over and over again. If I look at the log file, I see it downloading 2 files; the main .exe and the direct x11 .exe. Looking on Steam, it states that I have these two DLC's (and two others). I've tried updating Steam, but it said that it was up to date.

I did have the game crash on me yesterday, and nearly took down my machine because the debugger was trying to load visual studio but wouldn't release the display, so I was stuck on the frozen Civ 5 screen. I was able to eventually get my screen back and deny the debugger, but I didn't try the game again right away (didn't have the patience at the time). Later that night I tried again, and I was able to load a game and start playing, but it was being very laggy and wasn't allowing me to alt-tab out, so I exited out and rebooted my machine. After it started back up, I was unable to load any save games (including the one I had loaded 5 minutes earlier), and I had all the problems listed above.

Anyone else have this sort of problem?

11-14-2010, 11:24 AM

Sounds bad.

I sympathise with you, and can only suggest you contact 2K support. Not what you want to hear I know, but sometimes support services can surprise you.

Outside of a complete machine install I am not sure what to say. I have a ghosted image of a vanilla system + all my data/apps of my gaming and development machines. When I have a seemingly unsolveable issue I back everything back to th Ghost image. Whole thing takes a few hours and is largely automated, but is much, much quicker then a full machine reinstall and tends to solve almost all problems. As many problems like this take several hours to solve anyway its a reasonably quick, lazy mans solution. Best thing about it is that it has incremental backup options allowing you to rollback to a number of different places. I only started doing this in the last year and it has saved me a lot of time and frustration. Maybe a suggestion for the future if your interested.

You could always try Windows Restore. I am not that familiar with how it works so I am not sure if it is even applicable to this sort of problem (ie if it is purely for windows system issues or if it covers applications too). Wish I could help you more.

Perhaps others will have more usefull suggestions.

Best of Luck.

runtheplacered · 11-14-2010, 11:41 AM

It's a Steam issue. Just restart Steam and you should be fine.

I believe it's related to the same problem as when you start TF2 or CS:S and it says it can't find any servers. Restart Steam and it fixes that also.

Hope it gets fixed eventually. It's been happening more and more frequently.

11-14-2010, 10:34 AM	#1
lordcat Guest Posts: n/a	[PC] DLC doesn't work anymore Last night/this morning my DLC stopped working. I can no longer choose Mongolia or Babylon when creating a new game, and it will not allow me to load any of my existing save games (it says that they require DLC that I have not purchased). I only play on a single PC, and I've seen both civilizations in my games in the past so I know it was working before. I've tried reinstalling the game without luck. When I try and 'check' my game cache, it always says 1 file is bad and it redownloads it, over and over again. If I look at the log file, I see it downloading 2 files; the main .exe and the direct x11 .exe. Looking on Steam, it states that I have these two DLC's (and two others). I've tried updating Steam, but it said that it was up to date. I did have the game crash on me yesterday, and nearly took down my machine because the debugger was trying to load visual studio but wouldn't release the display, so I was stuck on the frozen Civ 5 screen. I was able to eventually get my screen back and deny the debugger, but I didn't try the game again right away (didn't have the patience at the time). Later that night I tried again, and I was able to load a game and start playing, but it was being very laggy and wasn't allowing me to alt-tab out, so I exited out and rebooted my machine. After it started back up, I was unable to load any save games (including the one I had loaded 5 minutes earlier), and I had all the problems listed above. Anyone else have this sort of problem?

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11-14-2010, 11:24 AM	#2
Gabriel Pyyrhic Guest Posts: n/a	Sounds bad. I sympathise with you, and can only suggest you contact 2K support. Not what you want to hear I know, but sometimes support services can surprise you. Outside of a complete machine install I am not sure what to say. I have a ghosted image of a vanilla system + all my data/apps of my gaming and development machines. When I have a seemingly unsolveable issue I back everything back to th Ghost image. Whole thing takes a few hours and is largely automated, but is much, much quicker then a full machine reinstall and tends to solve almost all problems. As many problems like this take several hours to solve anyway its a reasonably quick, lazy mans solution. Best thing about it is that it has incremental backup options allowing you to rollback to a number of different places. I only started doing this in the last year and it has saved me a lot of time and frustration. Maybe a suggestion for the future if your interested. You could always try Windows Restore. I am not that familiar with how it works so I am not sure if it is even applicable to this sort of problem (ie if it is purely for windows system issues or if it covers applications too). Wish I could help you more. Perhaps others will have more usefull suggestions. Best of Luck.

11-14-2010, 11:41 AM	#3
runtheplacered Join Date: Feb 2010 Reputation: 43 Posts: 352	It's a Steam issue. Just restart Steam and you should be fine. I believe it's related to the same problem as when you start TF2 or CS:S and it says it can't find any servers. Restart Steam and it fixes that also. Hope it gets fixed eventually. It's been happening more and more frequently.