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Old 11-27-2010, 10:00 PM   #1
Saryk
 
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Filing a Complaint?

Hey guys, first let me say I'm an a long time Steam user. I have bought a ton of games through the years. However a couple of days ago I bought a game called Blur for $14.99. I checked the game out and thought it would be cool and was controller supported, so I bought the game. Turns out the only controller that will work is an X-Box controller, which I don't have. I have already submitted a ticket on a refund and I got a blanket reply saying NO. However the money spent really isn't the issue. It is the lack of communication to the customer. Had I known that the ONLY controller was a X-Box controller, I would have bought something else.

So I would like to submit a formal complaint. Does anyone know the right channels?

I only want the Steam Team to include in the description of the product. Any special equipment that has to be used to play the product, so we can as customers, can spend our money wiser.
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Old 11-27-2010, 10:01 PM   #2
BCCTSMM
 
 
 
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BBB I guess. I'm kind of tired of their customer support system as well.
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Old 11-27-2010, 10:05 PM   #3
PureFlame
 
 
 
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Quote:
Originally Posted by Saryk View Post
Hey guys, first let me say I'm an a long time Steam user. I have bought a ton of games through the years. However a couple of days ago I bought a game called Blur for $14.99. I checked the game out and thought it would be cool and was controller supported, so I bought the game. Turns out the only controller that will work is an X-Box controller, which I don't have. I have already submitted a ticket on a refund and I got a blanket reply saying NO. However the money spent really isn't the issue. It is the lack of communication to the customer. Had I known that the ONLY controller was a X-Box controller, I would have bought something else.

So I would like to submit a formal complaint. Does anyone know the right channels?

I only want the Steam Team to include in the description of the product. Any special equipment that has to be used to play the product, so we can as customers, can spend our money wiser.
You can just use some sort of program to map the controller buttons to keyboard actions.
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Old 11-27-2010, 10:14 PM   #4
natboojaygizmo
 
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read before buying
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Old 11-27-2010, 10:15 PM   #5
jou13
 
 
 
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Originally Posted by natboojaygizmo View Post
read before buying
read before posting
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Old 11-27-2010, 10:16 PM   #6
Saryk
 
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Originally Posted by PureFlame View Post
You can just use some sort of program to map the controller buttons to keyboard actions.
I shouldn't have to do that. That is buying a game with strings attached. And my point is not to whine, but to make sure this NEVER happens again.

But thanks for the heads up, i'll try to find some kind of emulator.
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Old 11-27-2010, 10:19 PM   #7
Lord_Gannondorf
 
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Originally Posted by BCCTSMM View Post
BBB I guess. I'm kind of tired of their customer support system as well.
Why do people always do / suggest doing this? It does nothing, just a waste of time.
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Old 11-27-2010, 10:20 PM   #8
drakaenae
 
 
 
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Originally Posted by Lord_Gannondorf View Post
Why do people always do / suggest doing this? It does nothing, just a waste of time.
agreed, i read somewhere that BBB is a scam (e.g. someone could pay for a higher grade)
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Old 11-27-2010, 10:23 PM   #9
Saryk
 
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Originally Posted by BCCTSMM View Post
BBB I guess. I'm kind of tired of their customer support system as well.
Oh I am not trying to get outside people involved, more like a letter/email to Valve's management or a person in management.
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Old 11-27-2010, 10:24 PM   #10
Saryk
 
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Originally Posted by Lord_Gannondorf View Post
Why do people always do / suggest doing this? It does nothing, just a waste of time.
Really I had no clue, never used them.

Figures though and another wasted resource in our society.
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Old 11-27-2010, 10:26 PM   #11
Yvese
 
 
 
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Question is.. why would you not have an xbox 360 controller? It's made by Microsoft. If you're playing games on STEAM, you're using a Microsoft OS. Naturally, the two would work seamlessly, no?
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Old 11-27-2010, 10:31 PM   #12
LegendFury
 
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Quote:
Originally Posted by Yvese View Post
Question is.. why would you not have an xbox 360 controller? It's made by Microsoft. If you're playing games on STEAM, you're using a Microsoft OS. Naturally, the two would work seamlessly, no?
That logic is so flawed. That's like saying if my keyboard didn't work with a game, it must be because I don't have a MS keyboard.

However, the OP should have done some research, because controller-enabled can mean many things.
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Old 11-27-2010, 10:33 PM   #13
B33 ENN
 
 
 
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Quote:
Originally Posted by Saryk View Post
I only want the Steam Team to include in the description of the product. Any special equipment that has to be used to play the product, so we can as customers, can spend our money wiser.
I can understand you being upset about that but it's mentioned in most of the mainstream reviews (like IGN, Gamespot...) you have to read around about a game before buying.

Steam make it clear compatibility is the responsibility of the customer before purchase. Having said all that, it wouldn't hurt to have some options for helping someone who's fallen victim.
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Old 11-27-2010, 11:30 PM   #14
GirlPower23
 
 
 
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Use a gamepad emulator?
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Old 11-28-2010, 12:21 AM   #15
kakkerlak
 
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using a console noob stick on a PC is always going to require some tweaking.
learn to deal with it or learn to use other tools , choices.
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