Crash during startup

tnoyce · 05-09-2011, 07:04 PM

Just wondering if anyone else is having problems starting this game?

It starts to load, the mouse cursor disappears, then I see an error stating:

Program :
..eam\steamapps\common\themonsterslayer\garshasp.e xe

This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more inforamtion.

System Specs:
Win 7 Home Premium x64
6 Gb Ram
Nvidia 280
1Tb HD
Soundblaster X-Fi

I'd appreciate any thoughts.

Note that I've run other games without any issue, including Hydrophobia.

tretoso · 05-09-2011, 07:14 PM

Are you using a gamepad?

naomha · 05-09-2011, 07:32 PM

I'm getting the same crash on startup. It goes through the initial splash screen and gets to where the nvidia and all the other logos are, then it hangs for a minute, then crashes. Did you find a work around?

naomha · 05-09-2011, 07:38 PM

this is what my crash message states:

Problem Event Name: APPCRASH
Application Name: Garshasp.exe
Application Version: 0.0.0.0
Application Timestamp: 4da2bf2e
Fault Module Name: Flash.ocx
Fault Module Version: 10.0.32.18
Fault Module Timestamp: 4a613d79
Exception Code: c0000005
Exception Offset: 00217a1e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Captain Kangaro · 05-09-2011, 08:28 PM

I just bought the game to and it wount start it just hangs it starts to load and then you see the mouse and it just hangs ' computer is top notch
Win 7 quad core i7 or i9 core 2 gig video card Nivida 260.

naomha · 05-09-2011, 08:46 PM

I notice my error says it's a Flash.ocx error. But I have the most up to date Flash installed on my system. I know that Steam uses Flash and is based on IE, so I'm wondering what the problem is then.

Running AMD II X4 955 BE
Windows 7-64 bit PE
Nvidia Geforce GTX 295
8 GB G Skill Ripjaw DDR3 1600
Creative X-Fi Extreme

garshasp · 05-09-2011, 11:24 PM

One cause for the crash can be the use of special unicode characters in the windows path where you installed steam.

garshasp · 05-09-2011, 11:34 PM

There will be log files generated in your %appdata%/deadmage/garshasp/logs folder which you can submit to support@garshasp.com so they investigate your issue.

Swakke · 05-10-2011, 12:30 AM

well mine doesn't launch either and i just looked at the crashreport, i will copy paste it here for anyone to check too. It seems it doesn't detect the OS properly for what i can read and i have Windows 7 Ultimate 64bit SP1.

Crash report
============
Process: garshasp.exe
Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:00351CA2
Attempt to read from 0x00000000
Thread ID: 0x16E4 [5860]

Call stack
==========

Environment
===========
Date/time: 10/5/2011, 02:15:07:414
Number of CPUs: 6
Processor type: 586
System: Unknown Windows version - 6.1 (Service Pack 1)

Memory status
=============
Total Reserved: 149976K (146M) bytes
Total Commited: 304848K (297M) bytes
Total Free: 3739416K (3651M) bytes
Largest Free: 2096284K (2047M) bytes

Registers
=========
EAX=0018FB10 EBX=0000000E ECX=00000000 EDX=73321C74
ESI=1213FB18 EDI=1213FB18 EBP=00000000 ESP=0018FAC4 EIP=00351CA2
FLG=00210246 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

Mini dump saved successfully.

garshasp · 05-10-2011, 01:13 AM

Sending ogre.log to support would help find the issue.

tnoyce · 05-10-2011, 04:20 AM

I will submit my logs.

Note: Here's what's at the end of my ogre.log file:

21:01:59: ********************************
21:01:59: ** oScene Loader Lib **
21:01:59: ********************************
21:01:59: oSceneLoader: Loading 'node_animations.anim' file
21:01:59: oSceneLoader: Creating scene on 'Root' node
21:01:59: WARNING: animationtestsphere.mesh is an older format ([MeshSerializer_v1.30]); you should upgrade it as soon as possible using the OgreMeshUpgrade tool.
21:01:59: Can't assign material TransHandleSphere_mesh_material to SubEntity of animationtestsphere.mesh42313 because this Material does not exist. Have you forgotten to define it in a .material script?
21:02:01: ********************************
21:02:01: ** oSceneLoader: Scene loaded **
21:02:01: ********************************
21:02:02: OgreVideo: Creating video from data source: splash.ogv
21:02:02: OgreVideo: splash.ogv: file duration is 12.167 seconds
21:02:02: OGRE EXCEPTION(3:RenderingAPIException): Cannot assemble D3D9 shader zorvan/shaders/video/fragment/yuv2rgb Errors:
d:\program files (x86)\steam\steamapps\common\themonsterslayer\dist ro\memory(32,1): error X5204: Read of uninitialized components(*) in r3: *r/x/0 *g/y/1 *b/z/2 *a/w/3
in D3D9GpuProgram::loadFromSource at ..\src\OgreD3D9GpuProgram.cpp (line 95)

Note: I see in the event log that Physix failed to install:
Note that during the install, it looks like the Physics install failed, although there was no actual error during the installation:

Windows Installer installed the product. Product Name: NVIDIA PhysX. Product Version: 9.10.0129. Product Language: 1033. Manufacturer: NVIDIA Corporation. Installation success or error status: 1603.

Product: NVIDIA PhysX -- Installation operation failed.

tnoyce · 05-10-2011, 04:27 AM

Quote:

Originally Posted by tretoso

Are you using a gamepad?

No. I have no gamepad or joystick currently plugged in.

naomha · 05-10-2011, 05:40 AM

Quote:

Originally Posted by garshasp

There will be log files generated in your %appdata%/deadmage/garshasp/logs folder which you can submit to support@garshasp.com so they investigate your issue.

Sending now. Will post as well.

Crash report
============
Process: Garshasp.exe
Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:6CD47A1E
Attempt to read from 0x00000008
Thread ID: 0xFF8 [4088]

Call stack
==========
6CD47A1E Flash.ocx DllUnregisterServer + 0xE6649 (0x0018C7E0 0x00000000 0x126FE480 0x00000000)
6CD46D73 Flash.ocx DllUnregisterServer + 0xE599E (0x126BF238 0x00000000 0x126A9000 0x00000000)
6CD1EA12 Flash.ocx DllUnregisterServer + 0xBD63D (0x12777D30 0x00000000 0x00000000 0x00000000)
6CD1F97F Flash.ocx DllUnregisterServer + 0xBE5AA (0x1278B0B0 0x00000000 0x12971610 0x00000000)
6CD4C4D9 Flash.ocx DllUnregisterServer + 0xEB104 (0x12770720 0x00000000 0x6CD1E706 0x00000000)
6CD4C7BB Flash.ocx DllUnregisterServer + 0xEB3E6 (0x00000001 0x00000000 0x0018C89C 0x00000000)
6CD1E706 Flash.ocx DllUnregisterServer + 0xBD331 (0x126FE481 0x00000000 0x00000001 0x00000000)
6CD1F5D1 Flash.ocx DllUnregisterServer + 0xBE1FC (0x129460D0 0x00000000 0x00000001 0x00000000)
6CD6289C Flash.ocx DllUnregisterServer + 0x1014C7 (0x1293BE20 0x00000000 0x00000000 0x00000000)
6CD6289C Flash.ocx DllUnregisterServer + 0x1014C7 (0x1293BE08 0x00000000 0x00000000 0x00000000)
6CD6289C Flash.ocx DllUnregisterServer + 0x1014C7 (0x1292F7C0 0x00000000 0x00000000 0x00000000)
6CD6289C Flash.ocx DllUnregisterServer + 0x1014C7 (0x00000000 0x00000000 0x00000000 0x00000000)
6CD39506 Flash.ocx DllUnregisterServer + 0xD8131 (0x128E55B0 0x00000000 0x6CE3408C 0x00000000)
6CCBA6EC Flash.ocx DllUnregisterServer + 0x59317 (0x127A7670 0x00000000 0x00000001 0x00000000)
6CCB9D9F Flash.ocx DllUnregisterServer + 0x589CA (0x127A7670 0x00000000 0x0018CC50 0x00000000)
6CCBA0AF Flash.ocx DllUnregisterServer + 0x58CDA (0x128FB8F0 0x00000000 0x00000000 0x00000000)
6CCBA140 Flash.ocx DllUnregisterServer + 0x58D6B (0x0018CDF8 0x00000000 0x00000001 0x00000000)
6CC0452E Flash.ocx (0x0018CDF8 0x00000000 0x00001F62 0x00000000)
6CC07682 Flash.ocx (0xE69E9F69 0xFFFFFFFF 0xCBB48D3E 0xffffffff)
753A9D89 SHELL32.dll SHResolveLibrary + 0x446D (0xCBB48D3E 0xFFFFFFFF 0x33153E99 0x00000000)
E69E9F69 (0x33153E99 0x00000000 0x3BA668EF 0x00000000)
CBB48D3E (0x3BA668EF 0x00000000 0x7CEE8C3B 0x00000000)
33153E99 (0x7CEE8C3B 0x00000000 0x03B3BA94 0x00000000)
3BA668EF7CEE8C3B03B3BA944E29272cg.dl
Environment
===========
Date/time: 9/5/2011, 23:28:45:409
Number of CPUs: 4
Processor type: 586
System: Unknown Windows version - 6.1 (Service Pack 1)

Memory status
=============
Total Reserved: 249188K (243M) bytes
Total Commited: 394132K (384M) bytes
Total Free: 3550920K (3467M) bytes
Largest Free: 2096164K (2047M) bytes

Registers
=========
EAX=00000008 EBX=0018C7EC ECX=0018C7EC EDX=0018C7E0
ESI=0018C7C0 EDI=126AA850 EBP=37A31A36 ESP=0018CFC4 EIP=0697C77D
FLG=00210202 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

Mini dump saved successfully.

Anfirekth · 05-10-2011, 09:24 AM

Crash report
============
Process: garshasp.exe
Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:74648D99
Attempt to read from 0x6B5E30C0
Thread ID: 0x870 [2160]

Call stack
==========
74648D99 MMDevApi.dll Ordinal2 + 0x2008 (0x07A31CE0 0x00000000 0x07A52AFC 0x00000000)
74644C6A MMDevApi.dll Ordinal3 + 0x27B2 (0x00000000 0x00000000 0x07A31CE0 0x00000000)
74641674 MMDevApi.dll Ordinal15 + 0x520 (0x0F1EFE64 0x00000000 0x0F1EFE28 0x00000000)
7464191B MMDevApi.dll Ordinal15 + 0x7C7 (0x0F1EFE64 0x00000000 0x07A74188 0x00000000)
778F64F5 ntdll.dll RtlTestBit + 0x32A (0x0F1EFE64 0x00000000 0x009818D0 0x00000000)
778D54F4 ntdll.dll TpCallbackIndependent + 0x527 (0x07A3EC80 0x00000000 0x0F1EFFD4 0x00000000)
76D833CA kernel32.dll BaseThreadInitThunk + 0x12 (0x07A3EC80 0x00000000 0x7A88F24F 0x00000000)
778C9ED2 ntdll.dll RtlInitializeExceptionChain + 0x63 (0x778D6679 0x00000000 0x07A3EC80 0x00000000)
778C9EA5 ntdll.dll RtlInitializeExceptionChain + 0x36 (0x778D6679 0x00000000 0x07A3EC80 0x00000000)

Environment
===========
Date/time: 10/5/2011, 18:01:06:127
Number of CPUs: 2
Processor type: 586
System: Unknown Windows version - 6.1 (Service Pack 1)

Memory status
=============
Total Reserved: 99708K (97M) bytes
Total Commited: 232064K (226M) bytes
Total Free: 3862468K (3771M) bytes
Largest Free: 2096356K (2047M) bytes

Registers
=========
EAX=0088D768 EBX=07A31D40 ECX=00000000 EDX=6B5E30A4
ESI=0F1EFD70 EDI=0F1EFD30 EBP=0F1EFFEC ESP=0F1EFFDC EIP=778C9EA5
FLG=00010212 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

Mini dump saved successfully.

garshasp · 05-10-2011, 10:45 AM

Quote:

Originally Posted by Anfirekth

Crash report
============
Process: garshasp.exe
Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:74648D99
Attempt to read from 0x6B5E30C0
Thread ID: 0x870 [2160]

Call stack
==========
74648D99 MMDevApi.dll Ordinal2 + 0x2008 (0x07A31CE0 0x00000000 0x07A52AFC 0x00000000)
74644C6A MMDevApi.dll Ordinal3 + 0x27B2 (0x00000000 0x00000000 0x07A31CE0 0x00000000)
74641674 MMDevApi.dll Ordinal15 + 0x520 (0x0F1EFE64 0x00000000 0x0F1EFE28 0x00000000)
7464191B MMDevApi.dll Ordinal15 + 0x7C7 (0x0F1EFE64 0x00000000 0x07A74188 0x00000000)
778F64F5 ntdll.dll RtlTestBit + 0x32A (0x0F1EFE64 0x00000000 0x009818D0 0x00000000)
778D54F4 ntdll.dll TpCallbackIndependent + 0x527 (0x07A3EC80 0x00000000 0x0F1EFFD4 0x00000000)
76D833CA kernel32.dll BaseThreadInitThunk + 0x12 (0x07A3EC80 0x00000000 0x7A88F24F 0x00000000)
778C9ED2 ntdll.dll RtlInitializeExceptionChain + 0x63 (0x778D6679 0x00000000 0x07A3EC80 0x00000000)
778C9EA5 ntdll.dll RtlInitializeExceptionChain + 0x36 (0x778D6679 0x00000000 0x07A3EC80 0x00000000)

Environment
===========
Date/time: 10/5/2011, 18:01:06:127
Number of CPUs: 2
Processor type: 586
System: Unknown Windows version - 6.1 (Service Pack 1)

Memory status
=============
Total Reserved: 99708K (97M) bytes
Total Commited: 232064K (226M) bytes
Total Free: 3862468K (3771M) bytes
Largest Free: 2096356K (2047M) bytes

Registers
=========
EAX=0088D768 EBX=07A31D40 ECX=00000000 EDX=6B5E30A4
ESI=0F1EFD70 EDI=0F1EFD30 EBP=0F1EFFEC ESP=0F1EFFDC EIP=778C9EA5
FLG=00010212 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B

Mini dump saved successfully.

This seems to be a conflict issue with MMDevAPI.dll which does not belong to the Garshasp game.

The following paragraph from processlibrary.com might help:

Why is mmdevapi.dll giving me errors?
System process errors are mainly due to problems with conflicting applications running on your PC. Consider uninstalling any applications you are not using or use SpeedUpMyPC to selectively disable or remove unnecessary background and auto-start processes. The safest way to stop these errors is to uninstall the application and run a registry scan to remove any residue or corrupt entries.

Support

05-09-2011, 07:04 PM	#1
tnoyce Join Date: May 2009 Reputation: 0 Posts: 35	Crash during startup Just wondering if anyone else is having problems starting this game? It starts to load, the mouse cursor disappears, then I see an error stating: Program : ..eam\steamapps\common\themonsterslayer\garshasp.e xe This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more inforamtion. System Specs: Win 7 Home Premium x64 6 Gb Ram Nvidia 280 1Tb HD Soundblaster X-Fi I'd appreciate any thoughts. Note that I've run other games without any issue, including Hydrophobia.

05-09-2011, 07:32 PM	#3
naomha Join Date: Sep 2008 Reputation: 13 Posts: 126	ditto I'm getting the same crash on startup. It goes through the initial splash screen and gets to where the nvidia and all the other logos are, then it hangs for a minute, then crashes. Did you find a work around?

05-09-2011, 08:46 PM	#6
naomha Join Date: Sep 2008 Reputation: 13 Posts: 126	I notice my error says it's a Flash.ocx error. But I have the most up to date Flash installed on my system. I know that Steam uses Flash and is based on IE, so I'm wondering what the problem is then. Running AMD II X4 955 BE Windows 7-64 bit PE Nvidia Geforce GTX 295 8 GB G Skill Ripjaw DDR3 1600 Creative X-Fi Extreme Last edited by naomha: 05-09-2011 at 08:54 PM.

05-09-2011, 11:24 PM	#7
garshasp Dead Mage Join Date: Apr 2011 Reputation: 36 Posts: 87	cause of crash One cause for the crash can be the use of special unicode characters in the windows path where you installed steam.

05-10-2011, 01:13 AM	#10
garshasp Dead Mage Join Date: Apr 2011 Reputation: 36 Posts: 87	log file Sending ogre.log to support would help find the issue.

05-09-2011, 07:14 PM	#2
tretoso Join Date: Jun 2009 Reputation: 15 Posts: 232	Are you using a gamepad?

05-09-2011, 07:38 PM	#4
naomha Join Date: Sep 2008 Reputation: 13 Posts: 126	this is what my crash message states: Problem Event Name: APPCRASH Application Name: Garshasp.exe Application Version: 0.0.0.0 Application Timestamp: 4da2bf2e Fault Module Name: Flash.ocx Fault Module Version: 10.0.32.18 Fault Module Timestamp: 4a613d79 Exception Code: c0000005 Exception Offset: 00217a1e OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

05-09-2011, 08:28 PM	#5
Captain Kangaro Join Date: Feb 2011 Reputation: 0 Posts: 8	I just bought the game to and it wount start it just hangs it starts to load and then you see the mouse and it just hangs ' computer is top notch Win 7 quad core i7 or i9 core 2 gig video card Nivida 260.

05-09-2011, 11:34 PM	#8
garshasp Dead Mage Join Date: Apr 2011 Reputation: 36 Posts: 87	There will be log files generated in your %appdata%/deadmage/garshasp/logs folder which you can submit to support@garshasp.com so they investigate your issue.

05-10-2011, 12:30 AM	#9
Swakke Join Date: Apr 2009 Reputation: 1 Posts: 83	well mine doesn't launch either and i just looked at the crashreport, i will copy paste it here for anyone to check too. It seems it doesn't detect the OS properly for what i can read and i have Windows 7 Ultimate 64bit SP1. Crash report ============ Process: garshasp.exe Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:00351CA2 Attempt to read from 0x00000000 Thread ID: 0x16E4 [5860] Call stack ========== Environment =========== Date/time: 10/5/2011, 02:15:07:414 Number of CPUs: 6 Processor type: 586 System: Unknown Windows version - 6.1 (Service Pack 1) Memory status ============= Total Reserved: 149976K (146M) bytes Total Commited: 304848K (297M) bytes Total Free: 3739416K (3651M) bytes Largest Free: 2096284K (2047M) bytes Registers ========= EAX=0018FB10 EBX=0000000E ECX=00000000 EDX=73321C74 ESI=1213FB18 EDI=1213FB18 EBP=00000000 ESP=0018FAC4 EIP=00351CA2 FLG=00210246 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B Mini dump saved successfully.

05-10-2011, 04:20 AM	#11
tnoyce Join Date: May 2009 Reputation: 0 Posts: 35	Log file I will submit my logs. Note: Here's what's at the end of my ogre.log file: 21:01:59: ****************************** 21:01:59: oScene Loader Lib 21:01:59: **************************** 21:01:59: oSceneLoader: Loading 'node_animations.anim' file 21:01:59: oSceneLoader: Creating scene on 'Root' node 21:01:59: WARNING: animationtestsphere.mesh is an older format ([MeshSerializer_v1.30]); you should upgrade it as soon as possible using the OgreMeshUpgrade tool. 21:01:59: Can't assign material TransHandleSphere_mesh_material to SubEntity of animationtestsphere.mesh42313 because this Material does not exist. Have you forgotten to define it in a .material script? 21:02:01: **************************** 21:02:01: oSceneLoader: Scene loaded 21:02:01: ****************************** 21:02:02: OgreVideo: Creating video from data source: splash.ogv 21:02:02: OgreVideo: splash.ogv: file duration is 12.167 seconds 21:02:02: OGRE EXCEPTION(3:RenderingAPIException): Cannot assemble D3D9 shader zorvan/shaders/video/fragment/yuv2rgb Errors: d:\program files (x86)\steam\steamapps\common\themonsterslayer\dist ro\memory(32,1): error X5204: Read of uninitialized components() in r3: r/x/0 g/y/1 b/z/2 a/w/3 in D3D9GpuProgram::loadFromSource at ..\src\OgreD3D9GpuProgram.cpp (line 95) Note: I see in the event log that Physix failed to install: Note that during the install, it looks like the Physics install failed, although there was no actual error during the installation: Windows Installer installed the product. Product Name: NVIDIA PhysX. Product Version: 9.10.0129. Product Language: 1033. Manufacturer: NVIDIA Corporation. Installation success or error status: 1603. Product: NVIDIA PhysX -- Installation operation failed. Last edited by tnoyce: 05-10-2011 at 04:28 AM. Reason: Adding info*

05-10-2011, 09:24 AM	#14
Anfirekth Join Date: May 2009 Reputation: 4 Posts: 21	Crash report ============ Process: garshasp.exe Reason: 0xC0000005 - EXCEPTION_ACCESS_VIOLATION at 0023:74648D99 Attempt to read from 0x6B5E30C0 Thread ID: 0x870 [2160] Call stack ========== 74648D99 MMDevApi.dll Ordinal2 + 0x2008 (0x07A31CE0 0x00000000 0x07A52AFC 0x00000000) 74644C6A MMDevApi.dll Ordinal3 + 0x27B2 (0x00000000 0x00000000 0x07A31CE0 0x00000000) 74641674 MMDevApi.dll Ordinal15 + 0x520 (0x0F1EFE64 0x00000000 0x0F1EFE28 0x00000000) 7464191B MMDevApi.dll Ordinal15 + 0x7C7 (0x0F1EFE64 0x00000000 0x07A74188 0x00000000) 778F64F5 ntdll.dll RtlTestBit + 0x32A (0x0F1EFE64 0x00000000 0x009818D0 0x00000000) 778D54F4 ntdll.dll TpCallbackIndependent + 0x527 (0x07A3EC80 0x00000000 0x0F1EFFD4 0x00000000) 76D833CA kernel32.dll BaseThreadInitThunk + 0x12 (0x07A3EC80 0x00000000 0x7A88F24F 0x00000000) 778C9ED2 ntdll.dll RtlInitializeExceptionChain + 0x63 (0x778D6679 0x00000000 0x07A3EC80 0x00000000) 778C9EA5 ntdll.dll RtlInitializeExceptionChain + 0x36 (0x778D6679 0x00000000 0x07A3EC80 0x00000000) Environment =========== Date/time: 10/5/2011, 18:01:06:127 Number of CPUs: 2 Processor type: 586 System: Unknown Windows version - 6.1 (Service Pack 1) Memory status ============= Total Reserved: 99708K (97M) bytes Total Commited: 232064K (226M) bytes Total Free: 3862468K (3771M) bytes Largest Free: 2096356K (2047M) bytes Registers ========= EAX=0088D768 EBX=07A31D40 ECX=00000000 EDX=6B5E30A4 ESI=0F1EFD70 EDI=0F1EFD30 EBP=0F1EFFEC ESP=0F1EFFDC EIP=778C9EA5 FLG=00010212 CS=0023 DS=002B SS=002B ES=002B FS=0053 GS=002B Mini dump saved successfully.

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