To those having problems: [Updates & Fixes]

[Pluberus]

Confirmation that HiRez is working on the issues:

Originally Posted by HiRezDuke

Working on it.

In this case, you may just need to relog for your status to update.

(Sorry for the delayed reply. Everyone is trying to clean up the current account challenges.)

Originally Posted by HiRezDuke

We're working on it.

Sorry for the inconvenience.

Originally Posted by HiRezHans

Thanks Pluberus,

Apparently the database is 'jammed' for lack of a better word for creating new accounts and upgrading accounts. The devs are working on it right now, hopefully it will be resolved soon.

Thanks again!
Hans

http://forum.globalagendagame.com/ph...494351#p494351
http://forum.globalagendagame.com/ph...494363#p494363


For those missing their Global Agenda activation key:

Steam recently changed how Global Agenda activation keys are handled because of their new Free to Play section.

You'll need to open a support ticket and provide your steam username you log in to steam with and we can resolve this issue for you.
- You can open one here: http://hi-rez.custhelp.com/app/ask
- You can type in game: /support
- You can also email globalagendasupport@hirezstudios.com which will open a ticket for you.
- To update your support ticket (once it's open) simply reply to the email they send to you.

We apologize for any inconvenience and thank you for your patience.

Possible fix for Launcher Startup Crash:

Originally Posted by topmag

• Go to C:\Users\UserName\AppData\Roaming\ and in there you will see a Hi-Rez Studios folder.
• Delete it and the game will download fresh data.
• Hopefully the game will run with no more problems!

If your problem is not related to GA going f2p, try creating a support ticket.

[slayvus]

Change the title to something like those with registration problems.

[Pluberus]

Originally Posted by slayvus

Change the title to something like those with registration problems.

This topic is regarding all recent issues due to the flood of new players.

[Pluberus]

Updated OP with more info.

[EvilMordac]

Since the last server reset I have been having problems launching the game. It crashes and then moans about not finding several files. I have deleted and re downloaded the game and still no joy. Also it seems to effect the auto bug report as well.

[Pluberus]

Originally Posted by EvilMordac

Since the last server reset I have been having problems launching the game. It crashes and then moans about not finding several files. I have deleted and re downloaded the game and still no joy. Also it seems to effect the auto bug report as well.

Are you using the HiRez Launcher or Steam? Have you tried verifying the files?

[Dencity]

Might also want to add this to the list of problems (Even though it not caused by the game going f2p):

Tooltips and menu items not showing up seems to be somewhat common from what I could tell searching for a fix last night.

Ex:http://cloud.steampowered.com/ugc/54...16FB83ABAAADD/

The fix for it is here.

Just remember to restart your game for the settings to take affect.

[EvilMordac]

Originally Posted by Pluberus

Are you using the HiRez Launcher or Steam? Have you tried verifying the files?

I am using the steam launcher but I have also tried to use the exe directly. I keep getting the same problem. Here is a screen shot:

http://i56.tinypic.com/mh7da9.png

[Pluberus]

Have you verified the Steam files?

It looks like your problem is in TgEngine.ini and/or GlobalAgenda.exe. You can try deleting both of those files and then verifying the files through Steam. This will download new versions of those files.

Search in this directory for those two files:
C:\Program Files\Steam\steamapps\common\global agenda live\

2 days later and I still cannot even get the home page to load to register an account..

[Uguu]

For those who can't login, try a few times. The first time I try log in, there's a small lag spike every single time; Then it says it can't connect me.
The second time I try I get in fine.

Try about 5 times, if not then come back in 10 minutes. Check updates to see if there's a maintenance on too.

I started an (hopefully) helpful post for those who are having trouble gaining Elite Agent status for previous, Steam purchases of the game. You can find the post on the GA forums, here:

Previously Purchased on Steam, But Still Free Agent? *GUIDE*.


-Khalaq

[Pluberus]

+Rep for that post. Nice guide.

[VictorKruger]

I seem to be stuck in some circular logic hell, I can't register an account so I try to go their forums to see the status, but I have to register an account in order to see the forums...AHHHHHH!!!!

I've been trying to register an account for about 4+ days now, can someone go on their site's forums and see what the current status is? possibly an eta on when we can start creating accounts?

[fro01]

i am having same issue, would be nice to know when we can register at least or wth is going on