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Old 07-05-2011, 02:58 PM   #1
Snorkel
 
 
 
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Is it OK to charge guests for staying in your hotel...

in these circumstances?

http://www.stuff.co.nz/the-press/new...for-hotel-stay

Quote:
A guest trapped in Christchurch's earthquake-hit Hotel Grand Chancellor for nearly four hours feels "kicked in the guts" after being billed $300 for his stay.

A New Zealand man and his wife, who declined to be named, were trapped on the central Christchurch hotel's 22nd floor and escaped hours later by braving collapsed staircases, smashing down doors and crawling on to the roof of an adjacent car park.
...
He received a $300 bill from the hotel for his two-night stay, including an $18 parking fee for a car that took more than two months to recover.

The couple have been unable to get an insurance payment for the $15,000 worth of luggage stuck in the hotel because their insurer says the belongings could still be recovered.

They had so much luggage because they were about to move to Australia.

....
Additional information:

http://en.wikipedia.org/wiki/Hotel_G...,_Christchurch

Everyone is believed to have escaped from the building unharmed.

It's unlikely that any of the guest's belongings will be recovered. The demolition was planned to take almost a year, but I believe it was set back even further by the June 13 aftershocks...it's going to be a long time before they even get confirmation of whether their luggage will be returned to them, let alone any possibility of getting it back.

It is/was the tallest Hotel in the city, and either the tallest building or the second tallest. It's a little bit lopsided now, most of the collapsing was supposed to be caused by it crashing into the neighbouring car parking building. People thought it was going to collapse in February, but it has now been reinforced and collapse is unlikely, although the "drop zone" is an area that people are being kept out of.

Last edited by Snorkel: 07-05-2011 at 03:17 PM.
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Old 07-05-2011, 03:05 PM   #2
IcarusNine
 
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Quote:
Grand Chancellor Australia and New Zealand group manager Frank Delli Cicchi said the bill was an oversight and the man – and any other guests trapped on February 22 – would not be expected to pay for their stay.

"The accountant wouldn't have realised that these people were stuck in the building," he said.

Delli Cicchi said many guests who checked into the hotel just before the quake had received their bills in the past few days because the company had only recently gained access to the accounts, which were trapped in another quake-damaged building in the city.

He did not know how many trapped guest had been sent bills. Guests who were not in the hotel when the quake struck were still expected to pay their bills, he said.

"They legitimately incurred costs."
...Right.
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Old 07-05-2011, 03:07 PM   #3
Barney's_Soul
 
 
 
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Well, they did stay for 2 nights. No one said it would be a 5 star experience.
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Old 07-05-2011, 03:17 PM   #4
Snorkel
 
 
 
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The hotel did decide to not charge them after they complained, which was nice...but I'm kind of thinking the hotel would have been well within their rights to not do this and demand payment.
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Old 07-05-2011, 03:25 PM   #5
Domothy
 
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The severity of the event that ended their usage of the hotel's facilities shouldn't necessarily be taken into account.

Let's lower the stakes a bit - You're at a fancy restaurant with company, enjoying a 3-course meal, as you go to pay you fall over and injure yourself - do you neglect to pay?
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Old 07-05-2011, 03:30 PM   #6
Parliamentarian
 
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Not only do I find it ok, they're lucky they didn't get charged more for breaking their property! Smashing down doors? Causing earthquakes? They'd definitely not be staying in my hotel ever again!
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Old 07-05-2011, 03:31 PM   #7
MADDOGGE
 
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They should be charged for any time they stayed prior to the earthquake. Now any charges after the earthquake started are simply silly.



They ought to sue the Hotel for not properly protecting their property and extreme emotion stress.



PS: Don't they have "PODS" in NZ? They could have stored all that stuff until they left NZ. Why would you carry all the clothing ($15,000 worth?)you own into a hotel anyway instead of packing it up and shipping it?

Last edited by MADDOGGE: 07-05-2011 at 03:34 PM.
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Old 07-05-2011, 03:37 PM   #8
Snorkel
 
 
 
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Quote:
Originally Posted by MADDOGGE View Post
PS: Don't they have "PODS" in NZ? They could have stored all that stuff until they left NZ. Why would you carry all the clothing ($15,000 worth?)you own into a hotel anyway instead of packing it up and shipping it?
There are storage hire places, yes.
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Old 07-05-2011, 03:40 PM   #9
marie pavie
 
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Quote:
Originally Posted by MADDOGGE View Post
PS: Don't they have "PODS" in NZ? They could have stored all that stuff until they left NZ. Why would you carry all the clothing ($15,000 worth?)you own into a hotel anyway instead of packing it up and shipping it?
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Old 07-05-2011, 03:45 PM   #10
VideoGamer9
 
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If they stayed there for two nights before the earthquake I believe they should pay. If the hotel charged them for the day of the earthquake then thats out of order.
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