Can't check out with an APO address.

SHDShadow · 07-10-2011, 10:55 AM

Hi there guys. I'm trying to buy a game with a APO address,(I live in Okinawa on the Air Force base). For the country I put Japan and state I put AP, I have tried Okinawa for the city but all it does is give me a "internal error occurred. Please contact Steam support". Anyone know what im doing wrong?

jou13 · 07-10-2011, 10:57 AM

From Steam Support:

Quote:

I have an APO / FPO address - how should I enter my information?

AP addresses should use CA as the routing state - AE addresses should use NY. If you encounter any difficulty with your purchase, please contact Steam Support for assistance.

SHDShadow · 07-10-2011, 10:58 AM

I have done this as well and it still just gives me the same message.

jou13 · 07-10-2011, 11:00 AM

I would contact support.

https://support.steampowered.com/newticket.php

SHDShadow · 07-10-2011, 11:02 AM

Yeah lol already sent out a ticket I just thought I could get a faster response on here from people that have had the same issue as me.

08-16-2011, 09:34 PM

Same issue (and yes I have a support ticket in). I am not sure why Steam says to put CA for the state, since it won't match my billing address my bank won't process it.

I have seen other threads, but no one has ever posted if Steam was able to fix it. After all these years it's sad that they haven't updated the state dialog to include AA/AE/AP.

ortizimo · 01-14-2013, 03:01 AM

just tried to gift L4D2 and I have the same stupid issue. Also in Okinawa.

07-10-2011, 10:55 AM	#1
SHDShadow Join Date: Apr 2010 Reputation: 0 Posts: 15	Can't check out with an APO address. Hi there guys. I'm trying to buy a game with a APO address,(I live in Okinawa on the Air Force base). For the country I put Japan and state I put AP, I have tried Okinawa for the city but all it does is give me a "internal error occurred. Please contact Steam support". Anyone know what im doing wrong?

01-14-2013, 03:01 AM	#7
ortizimo Join Date: Dec 2012 Reputation: 0 Posts: 3	APO Issue just tried to gift L4D2 and I have the same stupid issue. Also in Okinawa.

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07-10-2011, 10:58 AM	#3
SHDShadow Join Date: Apr 2010 Reputation: 0 Posts: 15	I have done this as well and it still just gives me the same message.

07-10-2011, 11:00 AM	#4
jou13 Join Date: May 2006 Reputation: 96 Posts: 869	I would contact support. https://support.steampowered.com/newticket.php

07-10-2011, 11:02 AM	#5
SHDShadow Join Date: Apr 2010 Reputation: 0 Posts: 15	Yeah lol already sent out a ticket I just thought I could get a faster response on here from people that have had the same issue as me.

08-16-2011, 09:34 PM	#6
Leeabe Guest Posts: n/a	Same issue (and yes I have a support ticket in). I am not sure why Steam says to put CA for the state, since it won't match my billing address my bank won't process it. I have seen other threads, but no one has ever posted if Steam was able to fix it. After all these years it's sad that they haven't updated the state dialog to include AA/AE/AP.