PlayOnline Viewer has stopped working - WIndows 7

07-11-2011, 11:17 PM

Hey guys,
I just recently purchased FFXI Abyssea Edition off of Steam and the PlayOnline viewer won't work. It says "PlayOnline viewer has stopped working". I tried downloading a Windows 7 PlayOnline version separate from Steam but when launching the same error appears. I've tried running as an administrator and I've tried launching with different GPUs but to effect. Any help would very much appreciated.

My OS: Windows 7 64bit
GPU: GeForce 555m

Thanks.

07-12-2011, 06:22 AM

The steam version should allready have the latest version of Playonline viewer so there is no need to download the vista/win7 playonline viewer, when you installed the new one, did you install it to the same directory as the old one was in?

Set "Run as admin" on PlayOnline\SquareEnix\FINAL FANTASY XI\polboot.exe and run it and see if that helps.

07-12-2011, 12:25 PM

Thanks, I'll give it a shot when it finishes downloading again and I'll let you know my results

07-13-2011, 07:06 AM

To get FFXI fully functional with Steam you need to start FFXI from within steam once to get it fully installed, after that you can manually start it/dont have to have steam open for it to start.

07-13-2011, 08:45 AM

I gave it a shot and in the middle of booting FFXI for the first time I received the same error

07-13-2011, 08:55 AM

Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.0.0
Application Timestamp: 45b0171b
Fault Module Name: nvumdshim.dll
Fault Module Version: 8.17.12.6721
Fault Module Timestamp: 4d5eada0
Exception Code: c0000005
Exception Offset: 00003b50
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c39a
Additional Information 2: c39a7681405c28ffce8a407ec127c0e9
Additional Information 3: 2968
Additional Information 4: 29686812f27c3bf9b148ebc3733bf270

07-13-2011, 01:29 PM

Okay, so I got it to work by disabling my nvidia gpu...which means I can't run the game on the graphical settings I want. I wonder if Playonline or nvidia will find some way to fix this.

07-14-2011, 05:05 AM

Are you using SLI? have you tried updating your gfx drivers?

http://www.ffxiah.com/forum/topic/22...ivers/#1410719

If thats the same problem you have, it should be fixed in the next gfx driver release then from nvidia.

http://forums.nvidia.com/index.php?s...&#entry1260800

07-14-2011, 05:05 AM	#8
dropy Guest Posts: n/a	Are you using SLI? have you tried updating your gfx drivers? http://www.ffxiah.com/forum/topic/22...ivers/#1410719 If thats the same problem you have, it should be fixed in the next gfx driver release then from nvidia. http://forums.nvidia.com/index.php?s...&#entry1260800 Last edited by dropy: 07-14-2011 at 05:37 AM. Reason: added more info.

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07-11-2011, 11:17 PM	#1
roshisucks Guest Posts: n/a	PlayOnline Viewer has stopped working - WIndows 7 Hey guys, I just recently purchased FFXI Abyssea Edition off of Steam and the PlayOnline viewer won't work. It says "PlayOnline viewer has stopped working". I tried downloading a Windows 7 PlayOnline version separate from Steam but when launching the same error appears. I've tried running as an administrator and I've tried launching with different GPUs but to effect. Any help would very much appreciated. My OS: Windows 7 64bit GPU: GeForce 555m Thanks.

07-12-2011, 06:22 AM	#2
dropy Guest Posts: n/a	The steam version should allready have the latest version of Playonline viewer so there is no need to download the vista/win7 playonline viewer, when you installed the new one, did you install it to the same directory as the old one was in? Set "Run as admin" on PlayOnline\SquareEnix\FINAL FANTASY XI\polboot.exe and run it and see if that helps.

07-12-2011, 12:25 PM	#3
roshisucks Guest Posts: n/a	Thanks, I'll give it a shot when it finishes downloading again and I'll let you know my results

07-13-2011, 07:06 AM	#4
dropy Guest Posts: n/a	To get FFXI fully functional with Steam you need to start FFXI from within steam once to get it fully installed, after that you can manually start it/dont have to have steam open for it to start.

07-13-2011, 08:45 AM	#5
roshisucks Guest Posts: n/a	I gave it a shot and in the middle of booting FFXI for the first time I received the same error

07-13-2011, 08:55 AM	#6
roshisucks Guest Posts: n/a	Problem signature: Problem Event Name: APPCRASH Application Name: pol.exe Application Version: 1.18.0.0 Application Timestamp: 45b0171b Fault Module Name: nvumdshim.dll Fault Module Version: 8.17.12.6721 Fault Module Timestamp: 4d5eada0 Exception Code: c0000005 Exception Offset: 00003b50 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: c39a Additional Information 2: c39a7681405c28ffce8a407ec127c0e9 Additional Information 3: 2968 Additional Information 4: 29686812f27c3bf9b148ebc3733bf270

07-13-2011, 01:29 PM	#7
roshisucks Guest Posts: n/a	Okay, so I got it to work by disabling my nvidia gpu...which means I can't run the game on the graphical settings I want. I wonder if Playonline or nvidia will find some way to fix this.