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Old 08-11-2011, 02:51 AM   #1
Ryno
 
 
 
Join Date: Nov 2008
Reputation: 43
Posts: 315
Startup problem

Hello all, I have a problem...

I'm getting "Windows Explorer has stopped working" "Windows Explorer is restarting" messages every time I start/restart my computer. In more detail: it started this morning when I booted up my pc. A few seconds after the welcome screen, after everything is loaded (icons, gadgets, etc.) all of a sudden an error message pops up saying "windows explorer has stopped working" then it tries to restart and shows this error message all over again. And it goes on and on and on until I close it (explorer.exe) with Task Manager. I did some windows updating yesterday (automatic updates) but I only installed the required updates. Everything worked perfectly yesterday after the update. Another thing is when I shut down my PC last night I got a steam error message right before the log off screen saying something about steam could not read some memory or something...

I checked for solutions but couldn't find anything.

Here's what I tried:
sfc /scannow - no errors/corrupted files found
restoring system to an earlier point - didn't help
playing around with startup programs - didn't help
full system scan for viruses - nothing found (I'm using Norton360)

My system specs:

Intel Core i7 930 2.8GHz
400 GB HDD
6 GB RAM
GTX470 1.2GB
ASUS P6T SE
Win7 64bit

P.S. I can still run safe mode without any problems. I am using safe mode right now...

Any advice will be appreciated.
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Old 08-11-2011, 03:35 AM   #2
starlinvf
 
Join Date: Oct 2009
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The update might had been botched and/or the system could be viral. I would check say roll back to a restore point from yesterday, disable auto-update and start looking into the KB articles on what the updates are patching.

The windows event log should also the explorer crashes (not sure if its listed under system or application). It may tell you what modules its crashing in to help searching for other reports and potential fixes.

I'm counting 11 updates from this morning, so it could a lot of things.

Last edited by starlinvf: 08-11-2011 at 03:41 AM.
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Old 08-11-2011, 11:11 AM   #3
Ryno
 
 
 
Join Date: Nov 2008
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Fixed it (I hope).

Thanks for the ideas anyway and have some rep.
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Old 08-11-2011, 11:21 AM   #4
sambob
 
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How did you fix it? What did you do exactly?
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Old 08-11-2011, 01:59 PM   #5
Ryno
 
 
 
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Ran a 2 and a half hour disc check. Found the faulty file and replaced it with a good one.
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