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Old 08-18-2011, 01:29 PM   #1
Oriental Sniper
 
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STEAM is not offering refunds of FROM DUST (Updated Title)

Via reddit

http://lo-ping.org/2011/08/18/steam-...-of-from-dust/



EDIT: Apparently, refunds are not being honored.
Source

Last edited by Oriental Sniper: 08-21-2011 at 12:23 AM.
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Old 08-18-2011, 01:34 PM   #2
ParadiseDecay
 
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Originally Posted by Oriental Sniper View Post
Nice one Steam, our faith has been restored.
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Old 08-18-2011, 01:36 PM   #3
.EpicWarrior.
 
 
 
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Wait, I already heard people weren't able to get a refund. How do I know this is true?
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Old 08-18-2011, 01:42 PM   #4
.EpicWarrior.
 
 
 
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Trying to decide if I should get a refund. I think the game is fun, but the graphics issues, the horrible port issues, and the DRM make me want to get a refund.
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Old 08-18-2011, 01:43 PM   #5
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Originally Posted by .EpicWarrior. View Post
Wait, I already heard people weren't able to get a refund. How do I know this is true?
Because you need a valid reason to have a refund granted, if you aren't happy about the DRM (because Ubi lied) then you are usually able to get a refund because you can't play the game.

If you can't play the game because you get stuck on the splash screen or it crashes, then again you are usually able to get one.

When i say "able to get one", im referring to valve actually refunding you, if you just go "hurr game is crap give refund" then you don't have a valid reason and you probably won't get a refund.
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Old 08-18-2011, 01:49 PM   #6
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I'd love to get a refund as Ubisoft doesn't deserve to be supported for this game, but, this game was gifted to me, not sure how a refund would work.
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Old 08-18-2011, 01:51 PM   #7
Oriental Sniper
 
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Refunds are possible so long you give them a good/valid reason, they refunded me recently out of a preorder (RO2) I cancelled.

Quote:
I'd love to get a refund as Ubisoft doesn't deserve to be supported for this game, but, this game was gifted to me, not sure how a refund would work.
You can submit a ticket and ask them, they might refund the original gifter back into his/her Steam Wallet.
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Old 08-18-2011, 02:28 PM   #8
.EpicWarrior.
 
 
 
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Quote:
Originally Posted by Oriental Sniper View Post
Refunds are possible so long you give them a good/valid reason, they refunded me recently out of a preorder (RO2) I cancelled.



You can submit a ticket and ask them, they might refund the original gifter back into his/her Steam Wallet.
Off topic but would like to ask, why did you cancel your pre-order of RO2? I was actually just about to pre-order it.

Also pre-orders can always be refunded.
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Old 08-18-2011, 02:34 PM   #9
Oriental Sniper
 
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Don't take it the wrong way, I'm pretty excited for Red Orchestra 2, but GreenManGaming was offering it cheaper and I had $5 credit with them, Deluxe Edition for $28
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Old 08-18-2011, 03:02 PM   #10
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Quote:
Originally Posted by Oriental Sniper View Post
Don't take it the wrong way, I'm pretty excited for Red Orchestra 2, but GreenManGaming was offering it cheaper and I had $5 credit with them, Deluxe Edition for $28
exactly why i cancelled my pre-order as well
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Old 08-18-2011, 03:23 PM   #11
Metro
 
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Quote:
Originally Posted by .EpicWarrior. View Post
Trying to decide if I should get a refund. I think the game is fun, but the graphics issues, the horrible port issues, and the DRM make me want to get a refund.
Better decide quick, they aren't going to let people play through the game in a week or so and then ask for a refund after they're done.
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Old 08-18-2011, 03:24 PM   #12
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It's nice that Steam is honoring it's players better then ubi. If it's doesn't load up and play for me, I intend to load up the crack to try again, and if it still doesn't work then ask for a refund.

Sad thing is Ubi used to be a decent game company releasing a lot of things I still love playing even after five or ten years of having played them. A nice quiet background 248bit encryption scheme to unlock on first install wouldn't be so bad but a always on just to play....Ugh that's why I only own two windows live games.
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Old 08-18-2011, 03:34 PM   #13
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rofl, Ubisoft made PC gamers beta testers

Holding off was a wise choise for moi
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Old 08-18-2011, 03:43 PM   #14
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I just submitted a support ticket, I'll let you know how it goes.
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Old 08-18-2011, 03:53 PM   #15
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Quote:
Originally Posted by k177sh0t View Post
rofl, Ubisoft made PC gamers beta testers

Holding off was a wise choise for moi
Beta-testing implies they plan to fix issues that arise and improve things.

I bet 1/2 my steam library there won't be any patch to address the issues with the bad port job.

as long as it "works well enough" for most people, they'll call it a day and count their money.
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