Constantly crashes to desktop every several minutes

SmithRO · 08-26-2011, 01:27 AM

The game keeps crashing to desktop every several minutes (no error, just stutters and quits to desktop), completely unplayable

anyone else experiencing the same issue here?

Motherboard: s1155 Intel Z68/LAN Asrock Z68 Extreme4
CPU: Intel Core i7 2600K/ 3.40 GHz
RAM: DDR3 PC10666 16GB (4x4gb) Corsair XMS3 CMX4GX3M1A1333C9 CL9
VCard: NVIDIA GeForce GTX 570 1280M ASUS GTX570
PSU: 800W Cooler Master Silent Pro Gold

OS: Windows 7 Home Premium Rus

the OS is almost a fresh install, got zero problems running other games or software, tried installing different videodrivers, tweaking the game options - nothing, Deus Ex just keeps crashing again and again. disabling DX11 support makes the game stutter like hell when moving the mouse.

i also tried running the game on a macbook pro with Win installed via bootcamp(i7 2.0 + 4096 + Ati 6490M), the game runs ok, except i notice temporary stuttering and severe FPS drops right at the same moments my desktop PC would get a crash to desktop.
Ex:

* first level, the moment when Adam and Megan come to a lab door after a dialogue with Eric
* first level, the moment in the lift wit Meg up to the time when Pritchard enters the lift and talks to Adam about a firewall

ForgottenOne · 08-26-2011, 02:34 AM

Sort of the same problem as you, but not many others seem to.

soulgraph · 08-26-2011, 02:40 AM

Same here, not as often but every 45 mins of play I get total freeze-up & running without dx11 on, the game studders & hitches badly. Also its not just with the mouse I've tried using a controller to but no better...

asmallhorse · 08-26-2011, 02:40 AM

I've been getting this too since the latest patch. Disabling directx 11 resolved it for me, but it's not an ideal fix.

edit: worth noting as many other people with this issue seem to have a card from the same line as me, I have a gtx 570. Also, my crashes have now randomly stopped and I can play in dx11 again. Very weird (not a result of the patch).

Smorfty · 08-26-2011, 02:42 AM

I get it too but changing the graphics doesn't make it stop :/

soulgraph · 08-26-2011, 02:43 AM

Damint, I really like this game hope we get this addressed in the next patch, its just not playable like this.

wonderpookie · 08-26-2011, 02:49 AM

Well your specs are certainly well above requirements.

Have you checked your temps? Although if the game crashes at the same place(s) in the story every time then it's unlikely to be that.

When you installed your different video drivers, did you make sure to do a CLEAN install each time? ie - uninstalled old drivers, used something like "Driver Sweeper" to clear out all remaining driver files and registries before installing video drivers again? From experience I know problems can arise if video drivers aren't properly uninstalled and cleared out before new ones are then installed.

Zamav · 08-26-2011, 02:54 AM

Get Prime95 64 bit from here. Run the torture test for 10 minutes, write down the errors if you get anything. Just as a precaution.

Tobbi · 08-26-2011, 03:03 AM

I have the same issue... not that frequent though. had like 3-4 crashes since i startet in different places.

dxdiag:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: Danish (Regional Setting: Danish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/12/09 16:29:41 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
Page File: 2377MB used, 9888MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Card name: NVIDIA GeForce GTX 580
Manufacturer: NVIDIA
Chip type: GeForce GTX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_25501462&REV_A1
Display Memory: 4063 MB
Dedicated Memory: 1503 MB
Shared Memory: 2559 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

soulgraph · 08-26-2011, 03:22 AM

Looks like this may be an nvidia problem...

ForgottenOne · 08-26-2011, 03:25 AM

Yup, and the 2 patches so far address ATI graphics issues.

08-26-2011, 03:33 AM

After 11 hours of play I can say I have experienced at least 5 or 6 random frozen screen crashes but worst of all now a consistent crash in the slums of Detroit is keeping me from progressing at all. I too am using an Nvidia and have a system well above recommended specs.

tsenng · 08-26-2011, 05:14 AM

Yeah seems to be a heavy issue for Nvidia users. i run a ati 6850 and the game has been smooth since release even with no mouse issues and no crashes in dx11 with everything maxed at 1650x1080 on my 16:10 monitor.

08-26-2011, 08:57 AM

I'm getting the same thing now. When the game launched in the UK last night at midnight, I played it for a few hours and it was fine. Since playing it today, I've crashed every 15 mins or so. It's getting constant now...

Deathspawner · 08-26-2011, 09:17 AM

Ugh, I feel for you guys. I played last night for 5 hours straight (using an NVIDIA GTX 580) and surprisingly didn't encounter a single hiccup (though I did have a couple foolish deaths).

A friend of mine using a GTX 560 is having a similar problem, though it seems to only occur at one of the first cutscenes. Will see if getting him to disable DX11 will help him there, since it has helped some others it seems.

08-26-2011, 01:27 AM	#1
SmithRO Join Date: Aug 2011 Reputation: 0 Posts: 1	Constantly crashes to desktop every several minutes The game keeps crashing to desktop every several minutes (no error, just stutters and quits to desktop), completely unplayable anyone else experiencing the same issue here? Motherboard: s1155 Intel Z68/LAN Asrock Z68 Extreme4 CPU: Intel Core i7 2600K/ 3.40 GHz RAM: DDR3 PC10666 16GB (4x4gb) Corsair XMS3 CMX4GX3M1A1333C9 CL9 VCard: NVIDIA GeForce GTX 570 1280M ASUS GTX570 PSU: 800W Cooler Master Silent Pro Gold OS: Windows 7 Home Premium Rus the OS is almost a fresh install, got zero problems running other games or software, tried installing different videodrivers, tweaking the game options - nothing, Deus Ex just keeps crashing again and again. disabling DX11 support makes the game stutter like hell when moving the mouse. i also tried running the game on a macbook pro with Win installed via bootcamp(i7 2.0 + 4096 + Ati 6490M), the game runs ok, except i notice temporary stuttering and severe FPS drops right at the same moments my desktop PC would get a crash to desktop. Ex: * first level, the moment when Adam and Megan come to a lab door after a dialogue with Eric * first level, the moment in the lift wit Meg up to the time when Pritchard enters the lift and talks to Adam about a firewall Last edited by SmithRO: 08-26-2011 at 01:38 AM.

08-26-2011, 02:40 AM	#4
asmallhorse Join Date: Jan 2008 Reputation: 10 Posts: 57	I've been getting this too since the latest patch. Disabling directx 11 resolved it for me, but it's not an ideal fix. edit: worth noting as many other people with this issue seem to have a card from the same line as me, I have a gtx 570. Also, my crashes have now randomly stopped and I can play in dx11 again. Very weird (not a result of the patch). Last edited by asmallhorse: 08-27-2011 at 07:02 AM.

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08-26-2011, 02:34 AM	#2
ForgottenOne Join Date: Oct 2008 Reputation: 25 Posts: 419	Sort of the same problem as you, but not many others seem to.

08-26-2011, 02:40 AM	#3
soulgraph Join Date: Mar 2010 Reputation: 24 Posts: 221	Same here, not as often but every 45 mins of play I get total freeze-up & running without dx11 on, the game studders & hitches badly. Also its not just with the mouse I've tried using a controller to but no better...

08-26-2011, 02:42 AM	#5
Smorfty Join Date: Sep 2007 Reputation: 0 Posts: 36	I get it too but changing the graphics doesn't make it stop :/

08-26-2011, 02:43 AM	#6
soulgraph Join Date: Mar 2010 Reputation: 24 Posts: 221	Damint, I really like this game hope we get this addressed in the next patch, its just not playable like this.

08-26-2011, 02:49 AM	#7
wonderpookie Join Date: Feb 2011 Reputation: 33 Posts: 233	Well your specs are certainly well above requirements. Have you checked your temps? Although if the game crashes at the same place(s) in the story every time then it's unlikely to be that. When you installed your different video drivers, did you make sure to do a CLEAN install each time? ie - uninstalled old drivers, used something like "Driver Sweeper" to clear out all remaining driver files and registries before installing video drivers again? From experience I know problems can arise if video drivers aren't properly uninstalled and cleared out before new ones are then installed.

08-26-2011, 02:54 AM	#8
Zamav Join Date: Feb 2008 Reputation: 520 Posts: 2,063	Get Prime95 64 bit from here. Run the torture test for 10 minutes, write down the errors if you get anything. Just as a precaution.

08-26-2011, 03:03 AM	#9
Tobbi Join Date: May 2011 Reputation: 0 Posts: 10	I have the same issue... not that frequent though. had like 3-4 crashes since i startet in different places. dxdiag: Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: Danish (Regional Setting: Danish) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 11/12/09 16:29:41 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 6144MB RAM Available OS Memory: 6134MB RAM Page File: 2377MB used, 9888MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 Card name: NVIDIA GeForce GTX 580 Manufacturer: NVIDIA Chip type: GeForce GTX 580 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_25501462&REV_A1 Display Memory: 4063 MB Dedicated Memory: 1503 MB Shared Memory: 2559 MB Current Mode: 1920 x 1080 (32 bit) (60Hz)

08-26-2011, 03:22 AM	#10
soulgraph Join Date: Mar 2010 Reputation: 24 Posts: 221	Looks like this may be an nvidia problem...

08-26-2011, 03:25 AM	#11
ForgottenOne Join Date: Oct 2008 Reputation: 25 Posts: 419	Yup, and the 2 patches so far address ATI graphics issues.

08-26-2011, 03:33 AM	#12
Ceveron Guest Posts: n/a	After 11 hours of play I can say I have experienced at least 5 or 6 random frozen screen crashes but worst of all now a consistent crash in the slums of Detroit is keeping me from progressing at all. I too am using an Nvidia and have a system well above recommended specs.

08-26-2011, 05:14 AM	#13
tsenng Join Date: Aug 2011 Reputation: 0 Posts: 19	Yeah seems to be a heavy issue for Nvidia users. i run a ati 6850 and the game has been smooth since release even with no mouse issues and no crashes in dx11 with everything maxed at 1650x1080 on my 16:10 monitor.

08-26-2011, 08:57 AM	#14
Afrododger Guest Posts: n/a	I'm getting the same thing now. When the game launched in the UK last night at midnight, I played it for a few hours and it was fine. Since playing it today, I've crashed every 15 mins or so. It's getting constant now...

08-26-2011, 09:17 AM	#15
Deathspawner Join Date: Oct 2004 Reputation: 6 Posts: 443	Ugh, I feel for you guys. I played last night for 5 hours straight (using an NVIDIA GTX 580) and surprisingly didn't encounter a single hiccup (though I did have a couple foolish deaths). A friend of mine using a GTX 560 is having a similar problem, though it seems to only occur at one of the first cutscenes. Will see if getting him to disable DX11 will help him there, since it has helped some others it seems.