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Old 09-03-2011, 05:02 AM   #1
MegaSandvich
 
 
 
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Does the Steam Support work on weekends?

I'm just curious
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Old 09-03-2011, 05:08 AM   #2
Pai-Long
 
 
 
Join Date: May 2010
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I have almost no response since late August. I have 2 tickets, my first one has this pattern:
Me - 19th Aug, Support - 25th Aug, Me - 25th Aug, no response.
Second one is bigger, but the last two posts: Me - 15th Aug, Support - 27th Aug. Closed, but not solved.
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Old 09-03-2011, 05:16 AM   #3
MegaSandvich
 
 
 
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Wow they should really work on their support. Other online platforms got livesupport or a response within a day.
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Old 09-03-2011, 07:37 AM   #4
max2
 
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Yes we know that is why I am my own support.
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Old 09-03-2011, 07:42 AM   #5
MegaSandvich
 
 
 
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Quote:
Originally Posted by max2 View Post
Yes we know that is why I am my own support.
Usually I work that way too but I got a problem that only the steam support can fix (maybe).
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Old 09-03-2011, 07:46 AM   #6
MADDOGGE
 
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Yes, they work the weekends. If your ticket is rambleing mess or lacking needed info it's going to take a loooooooooooog time to fix because they have to play 20 questions with you to get the info that should have been clearly understandable and on the ticket to begin with. From thouse I've seen many people post tickets like they post on the forums. Which is a disaster.

They say 3-5 days but mostly it seems to be 1-3 days except during major sales. Could be quicker though.
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Old 09-03-2011, 11:10 AM   #7
PELUXA1
 
 
 
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And the answer is a big ONLY GOD KNOWS!


Sometimes i think their weekend starts on Monday and ends on Sunday!
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