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Old 11-15-2011, 06:05 PM   #1
Arukas
 
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Does Steam Support Have a Phone Number

I am having problems with the steam support. My brother locked himself out of his account, and steam gave him my account The only connect between the accounts is I gifted him everything. So they lock me out of my account and gave him my account while my brother still can't access his account.
 
Old 11-15-2011, 06:07 PM   #2
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Support can be contact here: https://support.steampowered.com

No phone available.

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Old 11-15-2011, 06:09 PM   Click here to go to the next staff post in this thread.   #3
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What are you and your brother's support ticket numbers? (If you haven't submitted one, please do so now).
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Old 11-15-2011, 06:26 PM   #4
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We already had submitted tickets.

My ticket Number is: 9739-PSZV-0138
My brother number is: 1867-UJXN-3212
 
Old 11-16-2011, 09:24 AM   #5
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Perhaps the support team could do something crazy like, say:
Stating on their "support request" page that it may take a few days to get a reply?

I've been waiting about five days now. No reply. No nothing.

Maybe Steam can bring in some extra employees for the next few weeks? Our personal data gets hacked, and we pay the price- both in privacy, and lack of support.

In the support world, setting expectations is good. Not responding is really really really BAD.
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Old 11-16-2011, 09:29 AM   #6
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Quote:
Originally Posted by shornby View Post
In the support world, setting expectations is good. Not responding is really really really BAD.
this, this and this again..
you are not treating your customers how you should

steam support is like dropping a letter in a bottle into the ocean, fingers crossed... someone might reply next year
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Old 11-16-2011, 09:38 AM   #7
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Quote:
Originally Posted by knife_roy View Post
this, this and this again..
you are not treating your customers how you should

steam support is like dropping a letter in a bottle into the ocean, fingers crossed... someone might reply next year
An ocean that's currently filled with potentially millions of other bottles full of worry over the recent hack of the forums.

You are one of millions and patience pays off.
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Old 11-16-2011, 10:12 AM   #8
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Quote:
Originally Posted by snapjak View Post
An ocean that's currently filled with potentially millions of other bottles full of worry over the recent hack of the forums.

You are one of millions and patience pays off.
And bad customer service sends money to the competition - patience=bad customer service.

It's dumb to be be frugal on your support staff budget during a crisis.
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Old 11-16-2011, 11:01 AM   This is the last staff post in this thread.   #9
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Arukas,

I'll look into your issue today and see if I can help clear up any confusion.
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