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Old 12-28-2011, 07:35 AM   #1
Jedi-78
 
Join Date: Mar 2009
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Exclamation Email account (Verified) stolen. How to change it?

Hi guys, I've a huge problem: my email account was stolen (it's online but password is not mine no-more).

My STEAM account works great but how can I change (I really wouldn't help the thief to grab my whole STEAM licenses) the verified account to a new one?

When I try to change email it ask me to read the verify message sent to my address... but I CAN'T!

Any suggestion?
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Old 12-28-2011, 07:37 AM   #2
Doctor Pony
 
 
 
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Try contacting steam support?
https://support.steampowered.com/newticket.php

No one on the forums can help you.
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Old 12-28-2011, 07:39 AM   #3
Wanakilov4
 
 
 
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Tell steam support what happened, provide proof of purchase, then tell them the name of the email you want it changed to. That's what I did and they responded and changed it within 2 days.
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Old 12-28-2011, 07:49 AM   #4
Jedi-78
 
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Quote:
Originally Posted by Wanakilov4 View Post
Tell steam support what happened, provide proof of purchase, then tell them the name of the email you want it changed to. That's what I did and they responded and changed it within 2 days.
I've sent a ticket already...


"Hello sirs, I'm in the need of changing the mail address linked at my account because -the mail address- was stolen. The STEAM account is still working perfectly but I can't access to the reference 'mail account.
How can I modify it WITHOUT the capability to read il confirm code in the previous address?
I beg you to ask as soon as possible.. I'm really worried to lose the access to my actual STEAM account and the whole games I have"

To "Account Questions > Steam Guard/Email verify" section.

(Forgive if the name is not correct or text not exact... I wrote it in italian version)

Should I write it as another section? Telling already my new account address? Or just... waiting for them to answer me?

Thanks.
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Old 12-28-2011, 07:50 AM   #5
Satoru
 
 
 
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Wait for Support to answer. No one here can assist you with your Steam issue.

On a separate note, you should try to work with your email provider to get your email back as well.
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Old 12-28-2011, 07:52 AM   #6
Jedi-78
 
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Quote:
Originally Posted by Satoru View Post
Wait for Support to answer. No one here can assist you with your Steam issue.

On a separate note, you should try to work with your email provider to get your email back as well.
LOL thanks. I've did it since it happened (24th dec) and still no answering from them... I'll keep wait.

Fixed. The account was password resetted and I can use it now.

But... not to risk.. I'm moving to a more secure account (Kataweb -old account- allow you to use just password from 6 to 20 long... and only of letters and numbers... not special chars... well... goodbye! )

Last edited by Jedi-78: 12-28-2011 at 08:44 AM.
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