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Old 02-18-2012, 07:17 AM   #1
Teiwaz
 
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BSOD help

As the title states I have been having problems running Alan Wake. I have not had problems running other games, Skyrim, Rift, SWTOR, Kingdoms of Amalur, are currently the main games I am playing.
Yet when I try to play Alan Wake, I can load the game fine, start walking around, them BOOM... BSOD

Specs:
i5 2500k (Antec Kuhler 920)
GA-Z68xp-UD3p
16 gigs ram
Vertex 3 120gig (OS and games)
Spinpoint 1tb (storage)
dual HD7970 in crossfire
Corsair AX850
Antec 1200 case
Three Asus VG236 in Eyefinity

Like I said I can play other games just fine. Raided in Rift last night for 3+ hours. Multiple hours of Skyrim no problem either.
This morning I ran FurMark burn-in benchmarking, thinking it might be a power issue, nothing wrong there. Temps are not hitting that high. Around 83c burn testing them. Both cards under 98% load.

I am at a loss what to do here. Any help will be much appreciated. Love this game and would like to play it in glorious eyefinity.

Thanks
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Old 02-18-2012, 07:39 AM   #2
MarkusRMD
 
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It's not really possible for a game to cause a blue screen in Win7 -- I assume you have Win7 since you have a high-end rig.

I would try, in this order, googling the error code in the BSOD screen as it hints what part of the system had the crash (display driver, memory etc.) and then stuff like disabling CF and running memtest.
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Old 02-18-2012, 07:48 AM   #3
Teiwaz
 
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I downloaded BlueScreenView and it is saying:

Bug Check Code is 0x00000116
Caused by driver dxgkrnl.sys
Caused by address dxgkrnl.sys+5d000

I'll get memtest and see what that says.
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Old 02-18-2012, 12:45 PM   #4
HoosTrax
 
 
 
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Are there even official drivers for the 7970 out yet?

Anyways, it's not unheard of for certain hardware to have issues with very specific games. Just google "amd bulldozer shogun 2 deus ex bsod". Or "nvidia just cause 2 black screen". In the case of the Bulldozer BSODs in Shogun 2, I think the fix involved a BIOS update.
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Old 02-18-2012, 01:32 PM   #5
BlackOps101
 
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Check and make sure your graphics card isn't getting too hot. This game will heat that sucker up fast and sometimes the default fan speed doesn't work that well..
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Old 02-20-2012, 06:30 AM   #6
MarkusRMD
 
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AMD and Remedy are looking into the Dual CF7970 BSOD, in the meanwhile recommend playing with one GPU - I know it's not as cool, but hey, one of those beasts is plenty powerful.
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Old 02-20-2012, 09:55 AM   #7
gamingarena
 
 
 
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Quote:
Originally Posted by Teiwaz View Post
I downloaded BlueScreenView and it is saying:

Bug Check Code is 0x00000116
Caused by driver dxgkrnl.sys
Caused by address dxgkrnl.sys+5d000

I'll get memtest and see what that says.
You are not alone all 7970's crossfire users get BSOD, they need to fix it...
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Old 02-20-2012, 02:16 PM   #8
Teiwaz
 
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Thanks for all the help people.

I have been gone most of the weekend so I have not had much time to mess with it. There was no issues with memtest though.

I am running the recommended drivers (8.921.2-120119a-132101E-ATI) and CCC 11.12. I know there is a higher CCC,but on the AMD site they recommend I do not upgrade that with the HD7970s.

I'll give it a shot tonight with just one card and see if that works as I dont think it is a heat issue. I imagine if that was the culprit the burn tests I have tried would of shut it down.

One a side note my wife's GTX580 runs the game with no problems and she is rubbing it in my face I cannot play.......
Although she was paying last night, in a dark room, and I waited until just the right moment to jump behind her and yell "watch out!"...
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Old 02-20-2012, 04:53 PM   #9
Teiwaz
 
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So I updated my drivers and now I am getting:

Alan Wake - Error

Alan Wake could not initialize your 3D graphics card. Please see that your system conforms with the minimum specification and ensure you have the latest graphics drivers installed. Technical: DEVICE_CREATE_ERROR - Invalid call.

The game hates me....
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Old 02-20-2012, 07:05 PM   #10
gamingarena
 
 
 
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Did you actually read the above posts?

Its not you its known issue with the game and 7970's they are working to fix it...
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Old 02-21-2012, 01:05 AM   #11
MarkusRMD
 
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@Teiwaz that latter error could possibly be resolved by setting a resolution manually from command line (e.g. -w1920 -h1080)
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Old 03-24-2012, 03:50 AM   #12
Evil_Serg
 
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Have the same problem on 4870x2 (not overclocked). Temperature sensors show coolness. After 10-15 minutes goes BOOM, I mean BSOD. Other games, even resource-demanding ones, go properly.
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