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Old 04-30-2012, 12:29 PM   #1
mdo13
 
 
 
Join Date: Apr 2012
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Fix For TF2 stuck on "Retrieving Server Info"

So, I know that there is a BILLION of you that has problems connecting to TF2 servers and get stuck. And lo and behold, I had the same problem... So I had enough searching google it in a zillion word orders. I became a man and contacted Steam Support. (Amazing Customer Service... Kudos to them!)
I got both Windows and Mac versions to fix this... Note: This will NOT affect any installed games. So, you do NOT have to wait another 3 hours to redownload TF2



WINDOWS:


Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it).

Delete all of the files in this folder except:

The \Steamapps\ folder and Steam.exe (this file is listed as an application and features the black and white Steam logo)

Restart your computer.

Then, launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut.

With Steam running, re-test the original issue.

Note: This process will not affect your currently installed games.

If the issue persists, make sure your network is optimized for Steam:

Title: Troubleshooting Network Connectivity
Link: http://support.steampowered.com/kb_a...1456-EUDN-2493


MAC:

Please exit Steam and go to the folder Users/[username]/Library/Application Support/Steam

Delete all of the files in this folder except for SteamApps.

Restart your computer.

Launch Steam and re-test the issue.

Note: This process will not affect your currently installed games.

Note: If you are using Lion please do the following to access your Steam folder:

1. Click "Go" in the menu bar
2. Click "Go to Folder..."
3. Type "~/Library/Application Support/Steam"
4. Click "Go"

This will take you directly to the folder.

If the issue persists, make sure your network is optimized for Steam:

Title: Troubleshooting Network Connectivity
Link: http://support.steampowered.com/kb_a...1456-EUDN-2493








Hope This Helps!

Last edited by mdo13: 04-30-2012 at 12:33 PM.
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Old 04-30-2012, 12:33 PM   #2
mdo13
 
 
 
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Ok, Thanks!
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Old 08-19-2012, 07:48 AM   #3
foscor1
 
 
 
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hey if we delete all files in steamapps than all the data of game is gone so how can we play those games huh?
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Old 08-19-2012, 08:27 AM   #4
dist234
 
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Quote:
Originally Posted by foscor1 View Post
hey if we delete all files in steamapps than all the data of game is gone so how can we play those games huh?
Well, he said to not delete steamapps.
So that's kinda your fault if you did.
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Old 08-21-2012, 09:55 AM   #5
njdom24
 
 
 
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I got Windows 7 and it didn't work. Just got rid of all my server favorites and the problem is still there.
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Old 08-21-2012, 10:19 AM   #6
WeirdScout
 
 
 
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I'll try this. I'll let you know if it works.
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Old 08-21-2012, 10:25 AM   #7
Pilarity
 
 
 
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Quote:
Originally Posted by dist234 View Post
Well, he said to not delete steamapps.
So that's kinda your fault if you did.
Delete steamapps; the ''delete system32 for increased performance'' joke of SPUF.
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Old 01-10-2013, 04:56 PM   #8
Curry Guts
 
 
 
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Thank you so much for this. It even fixed my FPS issues!
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Old 04-19-2013, 10:55 AM   #9
DeDee
 
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Sorry to Necro a thread but I'm having this problem. VERY long retrieving server info. (7-10 minutes) then when it switches to sending client info it still takes 1-3 minutes then times out. Try the same server again and it will go in with a more reasonable time with out timing out. I tried the above suggestion with clearing out all files besides /steamapps/ and steam.exe and it is still doing it. I have already done verifying the files along with re installing TF2 and a simple reboot of my computer.

Any other suggestions?
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Old 04-19-2013, 12:23 PM   #10
PELUXA1
 
 
 
Join Date: Dec 2010
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Quote:
Originally Posted by DeDee View Post
Sorry to Necro a thread but I'm having this problem. VERY long retrieving server info. (7-10 minutes) then when it switches to sending client info it still takes 1-3 minutes then times out. Try the same server again and it will go in with a more reasonable time with out timing out. I tried the above suggestion with clearing out all files besides /steamapps/ and steam.exe and it is still doing it. I have already done verifying the files along with re installing TF2 and a simple reboot of my computer.

Any other suggestions?

Reboot your modem/router...

It could be related to this?...

Otherwise...
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Old 09-29-2013, 11:31 PM   #11
Trauma Queen
 
Join Date: May 2011
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Thanks mdo13, testing now
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Old 07-02-2014, 10:57 PM   #12
pmbacker1
 
Join Date: Aug 2010
Reputation: 0
Posts: 34
Quote:
Originally Posted by mdo13 View Post
So, I know that there is a BILLION of you that has problems connecting to TF2 servers and get stuck. And lo and behold, I had the same problem... So I had enough searching google it in a zillion word orders. I became a man and contacted Steam Support. (Amazing Customer Service... Kudos to them!)
I got both Windows and Mac versions to fix this... Note: This will NOT affect any installed games. So, you do NOT have to wait another 3 hours to redownload TF2



WINDOWS:


Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation - if you set a different installation directory, you will need to browse to it).

Delete all of the files in this folder except:

The \Steamapps\ folder and Steam.exe (this file is listed as an application and features the black and white Steam logo)

Restart your computer.

Then, launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut.

With Steam running, re-test the original issue.

Note: This process will not affect your currently installed games.

If the issue persists, make sure your network is optimized for Steam:

Title: Troubleshooting Network Connectivity
Link: http://support.steampowered.com/kb_a...1456-EUDN-2493


MAC:

Please exit Steam and go to the folder Users/[username]/Library/Application Support/Steam

Delete all of the files in this folder except for SteamApps.

Restart your computer.

Launch Steam and re-test the issue.

Note: This process will not affect your currently installed games.

Note: If you are using Lion please do the following to access your Steam folder:

1. Click "Go" in the menu bar
2. Click "Go to Folder..."
3. Type "~/Library/Application Support/Steam"
4. Click "Go"

This will take you directly to the folder.

If the issue persists, make sure your network is optimized for Steam:

Title: Troubleshooting Network Connectivity
Link: http://support.steampowered.com/kb_a...1456-EUDN-2493


Hope This Helps!

Thank you, this worked for me and if others can't figure out, I am sorry but what you suggested above worked great for me at least.
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Old 07-02-2014, 10:58 PM   #13
pmbacker1
 
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Quote:
Originally Posted by dist234 View Post
Well, he said to not delete steamapps.
So that's kinda your fault if you did.
Yeah some people tend to overly hurry and not follow directions. If the person is using a Windows system, I would suggest for them to restore the items in the recycle bin but odds are they will miss this as well.
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