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Old 05-30-2012, 11:59 AM   #1
Deltree83
 
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steam accout hijacked!

ok.. If you got this kind of messages.. do not answer.

"STAFF.CL Hello, we reported that your account has been damaged due to illega use of models, which we will verify your account. You have 2 options: The first is that you steam off guard and give us your pw is and to register your account on the base. The second is that if you do not profide any information reguested their accout will be permanently ban for illegal use of models."

My big brother gave this information to them
after that his account email was changed..

He send ticked to support.. but they didnt answer.. so If they ban this accound when its using wrong.. Do he have to buy all games again?
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Old 05-30-2012, 12:01 PM   #2
rmartinezdl
 
 
 
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They will answer but you must be patient!

Only support can help you. Good luck mate!
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Old 05-30-2012, 12:03 PM   #3
Deltree83
 
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He send the message to support that its hijacked and send picture of mw2 cd-key and other information.. hope he will get it back before they are using it wrong and VAC have to ban account.
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Old 05-30-2012, 12:05 PM   #4
bluz74
 
 
 
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It usually takes 2-4 days for support to respond. Be patient, they will get back to you. And you shouldn't let anyone else have your account info.
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Old 05-30-2012, 12:08 PM   #5
Deltree83
 
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lol 2-4 days. Thats too late.. they are using it wrong and steam will ban it.. And he have to spend another 200 euros to buy games again. That means that I have to buy them because he was using my account. lol

Last edited by Deltree83: 05-30-2012 at 12:10 PM.
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Old 05-30-2012, 12:12 PM   #6
bluz74
 
 
 
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Make sure you follow the info in this FAQ to help expedite your problem quicker: Reclaiming a Hijacked Steam Account
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Old 05-30-2012, 12:13 PM   #7
Pim Pandoer
 
 
 
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hahaha i dont mean to be an but, why would your brother have taken that email seriously to begin with? look at the grammar and typos. i had a hard time understanding what the author of this email even wanted from his victims. xD well i hope he has learnt his lesson in any case.
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Old 05-30-2012, 12:13 PM   #8
Deltree83
 
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Quote:
Originally Posted by bluz74 View Post
Make sure you follow the info in this FAQ to help expedite your problem quicker: Reclaiming a Hijacked Steam Account
yeh.. Already did that one.. Added all info and some cd-keys and took pictures of cd-keys and stuff.
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Old 05-30-2012, 12:14 PM   #9
FuuKuy
 
 
 
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Quote:
Originally Posted by Deltree83 View Post
My big brother gave this information to them
FACEPALM.
I hope your BIG brother have learned an important lesson today...
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Old 05-30-2012, 12:15 PM   #10
Deltree83
 
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Quote:
Originally Posted by bluz74 View Post
Make sure you follow the info in this FAQ to help expedite your problem quicker: Reclaiming a Hijacked Steam Account
Quote:
Originally Posted by Pim Pandoer View Post
hahaha i dont mean to be an but, why would your brother have taken that email seriously to begin with? look at the grammar and typos. i had a hard time understanding what the author of this email even wanted from his victims. xD well i hope he has learnt his lesson in any case.
He didnt take anything.. He use my account too for playing sometimes.. And he got this message.. and didnt bother to call me .. he gave account and password to this guy.
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Old 05-30-2012, 12:16 PM   #11
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Quote:
Originally Posted by Deltree83 View Post
yeh.. Already did that one.. Added all info and some cd-keys and took pictures of cd-keys and stuff.
If everything is in order, then they will be able to get your account back. I believe the only thing that they can't fix is a VAC ban. Good luck!
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Old 05-30-2012, 12:17 PM   #12
Deltree83
 
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Quote:
Originally Posted by bluz74 View Post
If everything is in order, then they will be able to get your account back. I believe the only thing that they can't fix is a VAC ban. Good luck!

So if they VAC ban it.. I have to buy all games again?
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Old 05-30-2012, 12:21 PM   #13
TeKraken
 
 
 
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Quote:
Originally Posted by Deltree83 View Post
So if they VAC ban it.. I have to buy all games again?
You can still play - just not on VAC protected servers.
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Old 05-30-2012, 12:21 PM   #14
bluz74
 
 
 
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Quote:
Originally Posted by Deltree83 View Post
So if they VAC ban it.. I have to buy all games again?
To play on VAC servers, I believe you will and on a new account. That's why you need to take better care of your account and never give your username and password to anyone.

Per that link

Quote:
Note:

In the event that a hijacked Steam account is banned by the Valve Anti-Cheat System, Steam Support can not remove the ban.
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Old 05-30-2012, 12:22 PM   #15
Deltree83
 
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I just have to wait for steam support answer and hope that i dont have to buy these games again.

Last edited by Deltree83: 05-30-2012 at 12:28 PM.
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