Go Back   Steam Users' Forums > Steam Discussions > Help and Tips

Reply
 
Thread Tools Display Modes
Old 08-07-2012, 11:23 AM   #1
mattyspurs76
 
 
 
Join Date: Aug 2012
Reputation: 0
Posts: 4
How long does it take to get a reply from steam support?

Sent 3 messages on steam support on Friday and i havnt had a reply at all. How long does it take (if they reply back at all). Im new to this so have no idea
mattyspurs76 is offline  
Reply With Quote
Old 08-07-2012, 11:24 AM   #2
eram
 
eram's Avatar
 
Volunteer Moderator
Join Date: Jan 2004
Reputation: 11891
Posts: 42,950
It takes longer if you send more than 1 message about the same thing. Did you create 3 separate tickets for the same issue?
eram is offline   Reply With Quote
Old 08-07-2012, 11:24 AM   #3
Choster
 
Join Date: May 2008
Reputation: 165
Posts: 1,402
My shortest wait was 9 days. Longest was over a month.
Choster is offline   Reply With Quote
Old 08-07-2012, 11:30 AM   #4
mattyspurs76
 
 
 
Join Date: Aug 2012
Reputation: 0
Posts: 4
one was an original text/explanation, other was a photograph of proof of purchase and 3rd was asking if anyone was there lol
mattyspurs76 is offline   Reply With Quote
Old 08-07-2012, 11:30 AM   #5
bluz74
 
 
 
Join Date: Aug 2009
Reputation: 40410
Posts: 6,732
Usual response time is 2-4 days.
bluz74 is offline   Reply With Quote
Old 08-07-2012, 11:31 AM   #6
Enskyment
 
Join Date: Aug 2012
Reputation: 231
Posts: 847
Quote:
Originally Posted by Choster View Post
My shortest wait was 9 days. Longest was over a month.
And here I was thinking 10 days was quite a wait for absolutely no help in return, but a month? D:<
Enskyment is offline   Reply With Quote
Old 08-07-2012, 11:34 AM   #7
mattyspurs76
 
 
 
Join Date: Aug 2012
Reputation: 0
Posts: 4
I brought 2nd hand copy of football manager 2012 and got proof ofactual game etc. i need it transfered to my steam account
mattyspurs76 is offline   Reply With Quote
Old 08-07-2012, 11:36 AM   #8
Mr.Duck
 
 
 
Join Date: May 2010
Reputation: 26
Posts: 571
Quote:
Originally Posted by mattyspurs76 View Post
one was an original text/explanation, other was a photograph of proof of purchase and 3rd was asking if anyone was there lol
*facepalm*
Mr.Duck is offline   Reply With Quote
Old 08-07-2012, 12:00 PM   #9
laxjohn32
 
Join Date: Aug 2012
Reputation: 0
Posts: 4
I'm on day 5 still waiting
laxjohn32 is offline   Reply With Quote
Old 08-07-2012, 12:16 PM   #10
dye464
 
 
 
Join Date: Jul 2012
Reputation: 25
Posts: 105
Never faster than 2 days from my experience, my last one took 8 days and they did not read it, received a standard reply suggesting me to waste my time on things i already have tried.
dye464 is offline   Reply With Quote
Old 08-08-2012, 04:44 AM   #11
larvitan
 
Join Date: Oct 2010
Reputation: 0
Posts: 8
They really need to improve the support, for now I also have a big issue with money who's not in my wallet and should be and in 5 days of painfull wait, they just said me they'll investigate.
larvitan is offline   Reply With Quote
Reply

Go Back   Steam Users' Forums > Steam Discussions > Help and Tips


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT -7. The time now is 05:44 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Site Content Copyright Valve Corporation 1998-2014, All Rights Reserved.