Crashes 8/23/12

chetf · 08-23-2012, 10:38 PM

Some players may currently be experiencing crashes.

The issue is a steam update included a new system for uploading avatar images, but there was a bug that caused thousands of images to be incorrectly sized.

The incorrectly sized images are causing a memory corruption issue that causes the game to crash

To resolve this:

The game team is working on an update to protect against the crash, while the steam team is working to find and resize all of the broken avatars.

To help with identification, broken avatars will appear as white squares. Even after the resize is finished, some users will need to flush their local cache to see the correct images.

To flush your cache, you will need to delete the C:\Program Files (x86)\Steam\appcache\httpcache

Due to the odd nature of the crash, it wasn't being reported to our crash database. Thanks to people posting in the forums we were able to narrow down the issue and work on a solution.

strayd0g · 08-23-2012, 11:13 PM

finally, what a relief

eddie.exe · 08-23-2012, 11:14 PM

Ohhh so THATS why my steam avatar always copies someone else's in game lolol

Thanks for the update

ball2hi · 08-24-2012, 01:02 AM

Deleting the cache (While offline) did nothing to solve avatar problems.

Zeroba4 · 08-24-2012, 01:26 AM

Ahh, fantastic. Thanks for the update! I really hope this solves -all- the issues.. I almost don't want to play anymore out of fear of getting disappointed, lol.

AfterShock1977 · 08-24-2012, 06:10 AM

bump to prevent anymore useless crash threads

Crazyblackman · 08-24-2012, 06:16 AM

what about crashes on the xbox version?

Dosidataskeli · 08-24-2012, 06:27 AM

How odd that it is avatar related when non of the avatar related fixes fixed the problem for me and others.

Deleting now, lets see if it works.

ReSt' In_PiEces · 08-24-2012, 06:31 AM

Thank you for letting us know Chet. Deleting the folder right now.
Let's see if it works.

Sweet Brown · 08-24-2012, 06:38 AM

You all need to be thanking CANADAROX

And his thread here.

Show some respect where respect is due.

He done been discovered this.

Tyrant vs Tank · 08-24-2012, 08:15 AM

I love how they are so quick to 'fix' a problem that they caused themselves that effects the ability for people to play their half hearted game but when it comes to anything else that's been mentioned for years and years.

Its conveniently ignored.

Maybe its just a sign of their incompetence these days.

Throw out an update, its a disaster that causes crashes. Issue another update sometime later that fixes that issue then that's it.

No wonder why they never update the game which is why I've said they need to give the game away to the community and focus on TF2, CSGO, DOTA2 and the like.

For a while I'd place the blame squarely on Microsoft keeping them from updating the game due to sizes of the update but its clear as day that's not the sole reason.

germm · 08-24-2012, 08:18 AM

Quote:

Originally Posted by Tyrant vs Tank

I love how they are so quick to 'fix' a problem that they caused themselves that effects the ability for people to play their half hearted game but when it comes to anything else that's been mentioned for years and years.

Its conveniently ignored.

Maybe its just a sign of their incompetence these days.

Throw out an update, its a disaster that causes crashes. Issue another update sometime later that fixes that issue then that's it.

No wonder why they never update the game which is why I've said they need to give the game away to the community and focus on TF2, CSGO, DOTA2 and the like.

For a while I'd place the blame squarely on Microsoft keeping them from updating the game due to sizes of the update but its clear as day that's not the sole reason.

Are you ♥♥♥♥ing kidding me...

Microsoft does not allow free dlc. First one is apparently free but then Microsoft forces them to charge money for 'economy of value'.

Go To Sleep · 08-24-2012, 08:18 AM

Let's give it a go...

Dosidataskeli · 08-24-2012, 08:36 AM

I actually managed to get through a game, bizzare. Doesnt mean it is fixed but here is hopeful.

Why did canadarox's fix NOT work but this one did for me if this is actually the issue...?

larrybrains · 08-24-2012, 08:37 AM

Correct me if I am wrong, but I think deleting the cache isn't the FIX for this, but rather, something you are supposed to do once Valve issues a steam update and re-sizes the images. Has that update already gone out? If not, deleting your cache, as a lot of you have already done, will not do anything until Valve issues said update and re-sizes the images.

That is how I interpreted it anyway. Is that correct Chet?

08-23-2012, 10:38 PM	#1
chetf Valve Join Date: Jan 2005 Reputation: 1307 Posts: 337	Crashes 8/23/12 Some players may currently be experiencing crashes. The issue is a steam update included a new system for uploading avatar images, but there was a bug that caused thousands of images to be incorrectly sized. The incorrectly sized images are causing a memory corruption issue that causes the game to crash To resolve this: The game team is working on an update to protect against the crash, while the steam team is working to find and resize all of the broken avatars. To help with identification, broken avatars will appear as white squares. Even after the resize is finished, some users will need to flush their local cache to see the correct images. To flush your cache, you will need to delete the C:\Program Files (x86)\Steam\appcache\httpcache Due to the odd nature of the crash, it wasn't being reported to our crash database. Thanks to people posting in the forums we were able to narrow down the issue and work on a solution.

08-24-2012, 06:38 AM	#10
Sweet Brown Join Date: Jun 2012 Reputation: 162 Posts: 202	You all need to be thanking CANADAROX And his thread here. Show some respect where respect is due. He done been discovered this. Last edited by Sweet Brown: 08-24-2012 at 06:40 AM.

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08-23-2012, 11:13 PM	#2
strayd0g Join Date: Aug 2010 Reputation: 0 Posts: 77	finally, what a relief

08-23-2012, 11:14 PM	#3
eddie.exe Join Date: Nov 2009 Reputation: 91 Posts: 612	Ohhh so THATS why my steam avatar always copies someone else's in game lolol Thanks for the update

08-24-2012, 01:02 AM	#4
ball2hi Join Date: Aug 2009 Reputation: 78 Posts: 315	Deleting the cache (While offline) did nothing to solve avatar problems.

08-24-2012, 01:26 AM	#5
Zeroba4 Join Date: Aug 2012 Reputation: 0 Posts: 28	Ahh, fantastic. Thanks for the update! I really hope this solves -all- the issues.. I almost don't want to play anymore out of fear of getting disappointed, lol.

08-24-2012, 06:10 AM	#6
AfterShock1977 Join Date: Dec 2011 Reputation: 45 Posts: 149	bump to prevent anymore useless crash threads

08-24-2012, 06:16 AM	#7
Crazyblackman Join Date: May 2011 Reputation: 28 Posts: 418	what about crashes on the xbox version?

08-24-2012, 06:27 AM	#8
Dosidataskeli Join Date: Jan 2008 Reputation: 174 Posts: 856	How odd that it is avatar related when non of the avatar related fixes fixed the problem for me and others. Deleting now, lets see if it works.

08-24-2012, 06:31 AM	#9
ReSt' In_PiEces Join Date: Mar 2010 Reputation: 476 Posts: 3,042	Thank you for letting us know Chet. Deleting the folder right now. Let's see if it works.

08-24-2012, 08:15 AM	#11
Tyrant vs Tank Join Date: Jul 2009 Reputation: 770 Posts: 2,290	I love how they are so quick to 'fix' a problem that they caused themselves that effects the ability for people to play their half hearted game but when it comes to anything else that's been mentioned for years and years. Its conveniently ignored. Maybe its just a sign of their incompetence these days. Throw out an update, its a disaster that causes crashes. Issue another update sometime later that fixes that issue then that's it. No wonder why they never update the game which is why I've said they need to give the game away to the community and focus on TF2, CSGO, DOTA2 and the like. For a while I'd place the blame squarely on Microsoft keeping them from updating the game due to sizes of the update but its clear as day that's not the sole reason.

08-24-2012, 08:18 AM	#13
Go To Sleep Join Date: Feb 2012 Reputation: 0 Posts: 52	Let's give it a go...

08-24-2012, 08:36 AM	#14
Dosidataskeli Join Date: Jan 2008 Reputation: 174 Posts: 856	I actually managed to get through a game, bizzare. Doesnt mean it is fixed but here is hopeful. Why did canadarox's fix NOT work but this one did for me if this is actually the issue...?

08-24-2012, 08:37 AM	#15
larrybrains Join Date: Nov 2008 Reputation: 304 Posts: 1,159	Correct me if I am wrong, but I think deleting the cache isn't the FIX for this, but rather, something you are supposed to do once Valve issues a steam update and re-sizes the images. Has that update already gone out? If not, deleting your cache, as a lot of you have already done, will not do anything until Valve issues said update and re-sizes the images. That is how I interpreted it anyway. Is that correct Chet?