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Old 08-29-2012, 10:37 AM   #1
FOBioPatel
 
 
 
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Thumbs up You can prioritize Issues and Bugs to help Valve prioritize fixes & new features dev

Prioritize Bugs by Voting

You can prioritize issues and bugs to help Valve determine what fixes and features enhancements are important for the CS:GO Community at http://www.64bitvps.com/csgo

Step 1: It is critical to post bugs in the Official Bug Reporting Thread

Step 2: Make sure the issue has not already been reported at 64bitvps.com/csgo by using the Search feature. If it has not been reported at 64bitvps.com/csgo, you can log in via Steam and create a Ticket. Incomplete and Poorly Written Issues will be marked as Invalid by Editors, and others in the Community. Be thorough in your report.

Step 3: Endorse your Ticket on Reddit, Twitter, Google+, Facebook, and elsewhere to spread awareness.


FOLLOW THESE BUG WRITING GUIDELINES WHEN REPORTING ISSUES
Writing Effective Bug Titles

Writing Effective Titles for Issues
Tickets for ADD/REMOVE/CHANGE Feature Requests

This is the most important part of your report. Detailed titles get clicked on, your report will not get enough exposure if your title is of poor quality. If your title does not meet minimum editorial quality requirements, your report will be flagged as INVALID, and nobody will see your report. You will have to resubmit with a better title.

Quote:
Format for Titles when Requesting new/changed Feature:

Feature X should be added/removed/changed to allow Functionality Y. Short Issue Summary.
The Format for Title above is color coded to illustrate the following Example Title:

Quote:
Example Title when Requesting Feature Removal:

AWP blur while walking should be removed to allow easier running no-scopes. AWP blur while walking or running makes a scoped AWP as useless as a hipshot when in motion..
REMEMBER: The Short Issue Summary is an optional part of the Title. Your Short Issue Summary should summarize the problem, not your proposed solution.

Writing Effective Titles for Bugs
Tickets which Report CRASHES/GLITCHES/EXPLOITS etc

A Cause and Event format for the Title should be used when reporting Bugs which do not require the addition/removal/change of a Feature. Your Title should explain the problem, not your suggested solution.
  • Good: “Jumping on the ledge under Bells at T Spawn in Inferno causes player to get stuck”
  • Bad: “Inferno map glitch/bug”
    Bad because this short issue summary is too broad and vague.

  • Good: “When more than 24 players join the server the Scoreboard cannot display everybody's name.”
  • Bad: “Make scoreboard bigger”
    Bad because this short issue summary offers a suggested solution and does not explain the problem.

Quote:
Format for Titles when Reporting Bugs:

Event causes Symptom.
The Format for Title above is color coded to illustrate the following Example Title:

Quote:
Example Title when Reporting a Bug:

Jumping on the ledge under Bells at T Spawn in Inferno causes player to get stuck.

Writing Precise Steps to Reproduce

How can a developer reproduce the bug on his or her own computer?

Steps and System Configurations to reproduce a bug/issue are the most important part of any report. If a developer at Valve is able to reproduce the conditions described in your ticket, the bug is likely to get serious developer attention.

Describe Steps to Reproduce the Problem. State the intent of each step. Be precise.
  • Imprecise: “Open Server Browser and double click on a Favorites Server”.
  • Precise: “Access the Steam Client Server Browser and double click on a Favorites Server”.

Precisely describe your Expected or Desired Behavior. Clearly separate facts (observations) from your speculations.
  • Imprecise: “It doesn’t work”
  • Precise: “Instead of opening the game and connecting to the server, it shows the message ‘You do not have this 3rd party mod installed’”

Intermittent or Random Bugs

Developers will want to be sure of whether they’re dealing with a true intermittent fault or a machine-specific fault. They will want to know lots of details about your computer, so they can work out how it differs from theirs. A lot of these details will depend on the particular program, but one thing you should definitely be ready to provide is version numbers. The version number of your Operating System, your Video Card Model Number and Driver Revision, and any other details about your computer which you think may be relevant to your issue (concurrently running programs, total system memory, etc).

If other users also experience the same Intermittent or Random Bug, gathering a collection of system profiles in the Comments is extremely helpful for developers.

Tags

Tags are comma separated words, or groups of words, which allow bugs to get further categorized into subsets. If more than 1 bug can be categorized by a single label which does not exist in the “Category” drop down, you will want to specify that label as a “Tag”.
  • Think of tags as Post-It notes
  • DO NOT think of tags as Keywords

There is a community effort to organize bugs via the following hyperlinked tags:
  • addition: a report which requires an addition of a feature
  • change: a report which requires a change of an existing feature
  • bug: a report about a malfunctioning feature, which needs fixing
  • balance: a report regarding changes needed to balance gameplay and combat unfair gaming advantages
  • exploit: reserved for reports which identify vulnerabilities in the game which compromise servers’ multiplayer aspects and overall stability

Severity and Priority

Priority is structured in two ways. Priority is determined both by the Severity categorization of a report, and the number of thumbs up votes a report gets.

Priority by Votes

Each person only gets one vote per report, and all votes are final. If you feel an issue should not be given developer attention now, refrain from voting. If you feel an issue should not be addressed at all, vote thumbs down. It is important to review every report and thumbs up vote everything that is a priority for you, including thumbs-upping your own reports.

Priority by Severity

Severity measures how much an Issue impacts the game
  • POOR EXPERIENCE: is used to describe the quality of the gameplay
  • LOW, WISHLIST: indicates the issue is not impacting the gameplay directly, but would add to the game’s appeal
  • BLOCKS GAMEPLAY: is used when the game is rendered unplayable by the issue.

Last edited by FOBioPatel: 09-07-2012 at 05:38 PM. Reason: updated Bug Writing Guidelines
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Old 08-29-2012, 12:18 PM   Click here to go to the next staff post in this thread.   #2
ido
 
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This is a nice idea. It'll be interesting to see how this develops as you get more participation.

Good luck to you.
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Old 08-29-2012, 12:38 PM   #3
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Good idea.
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Old 08-29-2012, 12:41 PM   #4
mr_daveh
 
 
 
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Brilliant idea. Good to see a dev response supporting this too.
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Old 08-29-2012, 12:52 PM   #5
FreIHh.
 
 
 
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Working on it, great idea.
(the website is a bit slow atm)
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Old 08-29-2012, 01:21 PM   #6
FOBioPatel
 
 
 
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Quote:
Originally Posted by FreIHh. View Post
Working on it, great idea.
(the website is a bit slow atm)
I threw some more CPU power at the site; should be zipping now. Thanks for reporting it.
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Old 08-29-2012, 03:16 PM   #7
BoToMaTiC
 
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bumpity bump
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Old 08-29-2012, 03:19 PM   #8
lechuckss
 
 
 
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great idea,need to spread the word to the community
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Old 08-29-2012, 03:36 PM   #9
killaruna
 
 
 
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There is no "most important issues" visualization?
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Old 08-29-2012, 03:36 PM   #10
HYPERMACHETE
 
 
 
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thumbs up....
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Old 08-29-2012, 03:40 PM   #11
FOBioPatel
 
 
 
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Quote:
Originally Posted by killaruna View Post
There is no "most important issues" visualization?
People would jump on the most popular ones and ignore potentially very important ones which haven't yet been discovered. Such a view would be counterproductive to getting all the issues known and rated by the whole community.

For what it's worth: Valve can see everything, even though you can't.

Last edited by FOBioPatel: 08-29-2012 at 04:16 PM.
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Old 08-29-2012, 03:45 PM   #12
cstrike99
 
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I can't login :derp:

Can anybody report the reload delay?

It's really annoying when the animation is done but you still wait like 1 second till you have a full clip again.
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Old 08-29-2012, 03:50 PM   #13
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+111111111111111111

Great site!
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Old 08-29-2012, 04:00 PM   #14
FreIHh.
 
 
 
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Quote:
Originally Posted by FOBioPatel View Post
I threw some more CPU power at the site; should be zipping now. Thanks for reporting it.
Thanks, it's fine now.

I have to agree : at least Valve should able to see what bugs and issues have been prioritized. Or even us : i don't see people rating stuff on page 11 and so on.

Last edited by FreIHh.: 08-29-2012 at 04:04 PM.
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Old 08-29-2012, 04:02 PM   #15
FOBioPatel
 
 
 
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Quote:
Originally Posted by cstrike99 View Post
I can't login :derp:
Getting this to work for all users is very important for me. Please add me on Steam or send me a PM - and we can work through whatever problem you are experiencing.

Your vote is important.
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