steam account jacked

Blubikins · 09-28-2009, 02:12 PM

how long does it usually take for steam to email me back regarding this? I'm sure numerous people have had their accounts hi jacked. How long did it take them to fix it, I already emailed steam.

james_2k · 09-28-2009, 02:15 PM

did you do it by creating a support account from the link above? if so and you got a case number then you need to wait 3/4 days.

if you havent, then you need to click support at the top of the page, create a support account, and make a ticket through that.

bloodypalace · 09-28-2009, 02:22 PM

It often takes 3-5 working days for steam support to process your ticket? Did you receive a 12 digit confirmation email?

Blubikins · 09-28-2009, 03:40 PM

Yea I got a confirmation email with a 12 digit number. dang 3-4 days?! by that time I could be banned from every server possible lol. thats sure some speedy tech support....

09-28-2009, 03:51 PM

Steam work closely with VAC so I'm sure they could get you removed from Ban Lists etc.

Noddy

CatzEyes93 · 09-29-2009, 07:17 AM

I am not sure where you heard that Noddy, but I dont think that is correct. Regardless though, blub if you sent in a support ticket and got a confirmation, you should hear back from them within the next few days.

Astaco · 09-29-2009, 07:24 AM

Unfortunately not.

Quote:

Note:

In the event that a hijacked Steam account is banned by the Valve Anti-Cheat System, Steam Support can not remove the ban.

Quote:

Originally Posted by TheMG

From: Reclaiming a Hijacked Steam Account

kakkerlak · 09-29-2009, 07:27 AM

read this it is usefull when you get the account back
E-Mail Verification

james_2k · 09-29-2009, 02:48 PM

Quote:

Originally Posted by Noddy

Steam work closely with VAC so I'm sure they could get you removed from Ban Lists etc.

Noddy

steam doesnt work closely with anything. steam is a service, run by valve, as is VAC.

and they wont remove anyone from ban lists.

09-28-2009, 02:12 PM	#1
Blubikins Join Date: Oct 2007 Reputation: 0 Posts: 173	steam account jacked how long does it usually take for steam to email me back regarding this? I'm sure numerous people have had their accounts hi jacked. How long did it take them to fix it, I already emailed steam.

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09-28-2009, 02:15 PM	#2
james_2k Join Date: Dec 2008 Reputation: 195 Posts: 3,271	did you do it by creating a support account from the link above? if so and you got a case number then you need to wait 3/4 days. if you havent, then you need to click support at the top of the page, create a support account, and make a ticket through that.

09-28-2009, 02:22 PM	#3
bloodypalace Join Date: Oct 2007 Reputation: 367 Posts: 4,807	It often takes 3-5 working days for steam support to process your ticket? Did you receive a 12 digit confirmation email?

09-28-2009, 03:40 PM	#4
Blubikins Join Date: Oct 2007 Reputation: 0 Posts: 173	Yea I got a confirmation email with a 12 digit number. dang 3-4 days?! by that time I could be banned from every server possible lol. thats sure some speedy tech support....

09-28-2009, 03:51 PM	#5
Noddy Guest Posts: n/a	Steam work closely with VAC so I'm sure they could get you removed from Ban Lists etc. Noddy

09-29-2009, 07:17 AM	#6
CatzEyes93 Join Date: Sep 2004 Reputation: 1135 Posts: 4,052	I am not sure where you heard that Noddy, but I dont think that is correct. Regardless though, blub if you sent in a support ticket and got a confirmation, you should hear back from them within the next few days.

09-29-2009, 07:27 AM	#8
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,015	read this it is usefull when you get the account back E-Mail Verification