Expert Help Wanted

10-02-2009, 02:16 PM

ok, my past video card wasn't working, so i went out and got a new one. it wont work.
i also noticed that i have 3 errors in device manager that are:
"Intel(R)82801FB/FBM PCI Express Root Port - 2660"
"Intel(R)82801FB/FBM PCI Express Root Port - 2662"
"Intel(R)925X/XE PCI Express Root Port - 2585"
and got Error Code 35 (Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update.)
i've downloaded all the newest Bio's, Driver's for my Video Card, Chipset, everything needed, and yet, my computer still refuses to recognize and install my new Video Card.

I have a Dell Dimension 8400
OS: Windows XP

i am in dire need for help, i have just purchased a surplus of games right before my old card stopped working, and now, i cant play them.
help me out fella's.

kakkerlak · 10-02-2009, 02:43 PM

did you install or update your motherboards chipset drivers?
http://downloadcenter.intel.com/Sear...Chipset+Family

i think you did:P

Andy M. J. · 10-02-2009, 02:48 PM

I'm not an expert but I spent the last 20 minutes on google trying to find a solution.

Here are some things I found:

Quote:

The error Code 35 in Windows XP is follows. The entry foe the device is missing in the Multiprocessor System (MPS) table which stores the esource assignments for the BIOS. Due to this, your system is fireware does not include enough information to properly configure and use this device.

Source: http://www.uwidonews.com/Tech/Mentio...-in-Windows-XP

Quote:

Cause of the Error

This error code is generated when an entry for your device is missing from the Multiprocessor System (MPS) table. This table is used to store resource assignments for devices in the system BIOS.

Resolution

To resolve this error, you need to update the BIOS of your PC. You can obtain the BIOS update from the website of your computer or motherboard manufacturer.

Source: http://www.instant-registry-fixes.or...error-code-38/

So I guess you'll just have to update the BIOS. But if that doesn't work, you may have to buy a new BIOS.

I don't know if this helped you but there is one thing you should know; Google is your friend

kakkerlak · 10-02-2009, 02:51 PM

I wonder were did the you find your bios update?
if not from the motherboard manufacturer directly maybe try that.

maybe this tool can help identifying the mobo or bios
http://www.cpuid.com/cpuz.php

10-02-2009, 03:21 PM

yea, i did download from the manufacturer website, i got the bios from there, and i did download all the chipset driver.
google is your friend.
i've been on for over 2 whole days looking for the solution...

kakkerlak · 10-02-2009, 03:37 PM

those prefab PC's don't come with the best quality parts.
the mobo looks like it is not very flexible but I have limited info on it.

can you post a link to the mobo?

also what new video card did you buy?

10-02-2009, 03:44 PM

first off, whats a mobo?
lol
and i bought a Radeon HD2400 to replace a x300 Radeon

kakkerlak · 10-02-2009, 03:45 PM

motherboard were you got the updated bios.

10-02-2009, 03:52 PM

uhh....
my motherboard?

kakkerlak · 10-02-2009, 03:54 PM

lol so were did you get you updated bios , and what method did you use to flash the bios?

I am starting to think you did not do that at all.

10-02-2009, 04:43 PM

i downloaded them from the officail dell website.

kakkerlak · 10-02-2009, 11:38 PM

yes and how did you flash the BIOS?

and I was asking for the motherboards manufacturer.
maybe try the damn tool I linked now?

Dell just buys cheapo part they do not manufacture the stuff.

Bad_Motha · 10-03-2009, 01:22 AM

Simply download and install the BIOS update from Dell for the Dimension 8400 here.
After the download completes, run it to update your BIOS. DO NOT interfere with the update or run other programs while doing so, be prepared to reboot after the update.

After you're back in Windows, go here and run the automated program to search for the latest Intel Chipset drivers for your system.

.

kakkerlak · 10-03-2009, 01:26 AM

good chance the motherboard manufacturer has a more up to date bios version avalable.
dell does not allways update there support site.

Bad_Motha · 10-03-2009, 01:31 AM

True, but depending on the actual motherboard, they usually no longer have the original BIOS type setup as the manufacture had originally. Dell will usually take make their own BIOS for certain motherboards. This system is fairly old and thus this BIOS update should be sufficient for that system as it is a Dell and not a custom build. Most of the time, unless it's an actual INTEL-brand motherboard, you can't even tell what motherboard is inside the Dell system. I've seen them use Asus motherboards in the past and Dell removed all Asus markings from the board to make it their own.

10-02-2009, 02:16 PM	#1
MaverickX01 Guest Posts: n/a	Expert Help Wanted ok, my past video card wasn't working, so i went out and got a new one. it wont work. i also noticed that i have 3 errors in device manager that are: "Intel(R)82801FB/FBM PCI Express Root Port - 2660" "Intel(R)82801FB/FBM PCI Express Root Port - 2662" "Intel(R)925X/XE PCI Express Root Port - 2585" and got Error Code 35 (Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update.) i've downloaded all the newest Bio's, Driver's for my Video Card, Chipset, everything needed, and yet, my computer still refuses to recognize and install my new Video Card. I have a Dell Dimension 8400 OS: Windows XP i am in dire need for help, i have just purchased a surplus of games right before my old card stopped working, and now, i cant play them. help me out fella's.

10-03-2009, 01:22 AM	#13
Bad_Motha Join Date: Sep 2008 Reputation: 3095 Posts: 12,989	Simply download and install the BIOS update from Dell for the Dimension 8400 here. After the download completes, run it to update your BIOS. DO NOT interfere with the update or run other programs while doing so, be prepared to reboot after the update. After you're back in Windows, go here and run the automated program to search for the latest Intel Chipset drivers for your system. . Last edited by Bad_Motha: 10-03-2009 at 01:27 AM.

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10-02-2009, 02:43 PM	#2
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	did you install or update your motherboards chipset drivers? http://downloadcenter.intel.com/Sear...Chipset+Family i think you did:P

10-02-2009, 02:51 PM	#4
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	I wonder were did the you find your bios update? if not from the motherboard manufacturer directly maybe try that. maybe this tool can help identifying the mobo or bios http://www.cpuid.com/cpuz.php

10-02-2009, 03:21 PM	#5
MaverickX01 Guest Posts: n/a	yea, i did download from the manufacturer website, i got the bios from there, and i did download all the chipset driver. google is your friend. i've been on for over 2 whole days looking for the solution...

10-02-2009, 03:37 PM	#6
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	those prefab PC's don't come with the best quality parts. the mobo looks like it is not very flexible but I have limited info on it. can you post a link to the mobo? also what new video card did you buy?

10-02-2009, 03:44 PM	#7
MaverickX01 Guest Posts: n/a	first off, whats a mobo? lol and i bought a Radeon HD2400 to replace a x300 Radeon

10-02-2009, 03:45 PM	#8
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	motherboard were you got the updated bios.

10-02-2009, 03:52 PM	#9
MaverickX01 Guest Posts: n/a	uhh.... my motherboard?

10-02-2009, 03:54 PM	#10
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	lol so were did you get you updated bios , and what method did you use to flash the bios? I am starting to think you did not do that at all.

10-02-2009, 04:43 PM	#11
MaverickX01 Guest Posts: n/a	i downloaded them from the officail dell website.

10-02-2009, 11:38 PM	#12
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	yes and how did you flash the BIOS? and I was asking for the motherboards manufacturer. maybe try the damn tool I linked now? Dell just buys cheapo part they do not manufacture the stuff.

10-03-2009, 01:26 AM	#14
kakkerlak Banned Join Date: Feb 2004 Reputation: 2165 Posts: 24,014	good chance the motherboard manufacturer has a more up to date bios version avalable. dell does not allways update there support site.

10-03-2009, 01:31 AM	#15
Bad_Motha Join Date: Sep 2008 Reputation: 3095 Posts: 12,989	True, but depending on the actual motherboard, they usually no longer have the original BIOS type setup as the manufacture had originally. Dell will usually take make their own BIOS for certain motherboards. This system is fairly old and thus this BIOS update should be sufficient for that system as it is a Dell and not a custom build. Most of the time, unless it's an actual INTEL-brand motherboard, you can't even tell what motherboard is inside the Dell system. I've seen them use Asus motherboards in the past and Dell removed all Asus markings from the board to make it their own.