Steam causing Windows 7 freeze

I also have the G72GX and when I first got it and downloaded Steam, everything worked great. Then, like two days later, I played a game on Steam in the morning and when I came back inn the afternoon to play one it would freeze. So in 4 hrs I went from running perfect to locking up my system.

I have tried reinstalling steam like 5 times with and without the antivirus, which is not AVG.

I'm at a loss

Originally Posted by bigred177

I also have the G72GX and when I first got it and downloaded Steam, everything worked great. Then, like two days later, I played a game on Steam in the morning and when I came back inn the afternoon to play one it would freeze. So in 4 hrs I went from running perfect to locking up my system.

I have tried reinstalling steam like 5 times with and without the antivirus, which is not AVG.

I'm at a loss

If this has not fixed yet, try removing any Creative sound Software you may have installed. This is a sure fix I figured out for the G51j-a1, everybody is now doing this. Creative EAX software should be uninstalled if it came with your laptop, they are not needed.

Very cool. I uninstalled audigy hd and creative media source and sho' nuff it works. What do either one of these do? Will I miss them?

Most likely since you own an Asus Laptop that is similar to mine, its just another load of bloatware that Asus added so they could put another sticker on your laptop.

Rest assured you don't actually have any creative audio hardware, its just software emulation that really doesnt have any affect with the lack of hardware.

You won't miss anything. Glad your problem was fixed though. I went through days of troubleshooting to figure this out, and I knew why it worked because booting in safe mode allowed steam to start (safe mode included no audio).

Thank you for your help. I appreciate it very much.

[ViciousXUSMC]

99% sure the same problem is on the new Asus G73, I had steam installed for about 2 days I was about 60% done downloading like 8 games and suddenly today it would lock up my system every time I start steam.

After hardbooting about 8x I started to get this error message - https://support.steampowered.com/kb_...3093-MKUJ-5773

So I tried that fix, and did it 3x over and it would rebuild the file and then when it was about to start steam it would freeze.

I figured that it had to be some kind of corrupted download and I would have to delete all my stuff and start over. A fellow forum member told me he has many times just transferred his local files from his desktop to the laptop with no problems so he did not have to download everything again, so that is what I did.

So now with full non corrupted in any way downloads it... still freezes.

Now another forum member told me about this issue with the creative software and sure enough I know my system has it, I was messing with it just the other day (maybe what prompted the change that now makes it freeze, I turned on the bass boost)

So I have not tried to uninstall it yet but I am most confident its the problem, I do hope we can find a fix, the sub woofer int he G73 kinda goes to waist without the bass boost enabled that the creative software has.

[Xtrenity]

Is everyone using an ASUS computer now? Perhaps it truly is that load of bloatware that Creative installed, you should tell Creative about that and let them fix it first.

[ViciousXUSMC]

I fixed the problem. I did not have to uninstall the software. I just had to sit and think for a bit.

Why was steam working just fine for days and then suddenly not working? I highly doubted I had a corrupted download since I always exited properly. I had a friend tell me I did not have to download all my games again I could just copy my entire steam folder from my desktop and run steam.exe and it works fine.

So that is what I did today. When I did that it froze up on me again... sucked but at least eliminated the bad download possibility.

Right after that happened I realized in the last couple of days there is only one thing I did with the creative software. I turned on the bass boost option... so just out of curiosity rather than uninstall it I just turned that back off again first.

I did that and walla! steam works again. How strange is that bug? I have no clue but at least its a simple fix and I can still use the bass boost function when listening to music or something.

Hi,

I had the same issue.
I have an Asus G51VX.
I solved it with uninstalling every Creative softwares.

Thanx a lot.

Originally Posted by lowwa132

Hi,

I had the same issue.
I have an Asus G51VX.
I solved it with uninstalling every Creative softwares.

Thanx a lot.

Word for word, except I have an Asus G72GX.

Started happening when I changed some audio features in the Creative software, however I undid the changes and it still crashed. Uninstall fixed it.

[Xessive]

I had the same problem with my G73. It wasn't just Steam that was making it freeze, a few other applications as well. I also noticed the problem started happening after I played with my audio settings in the Creative Mixer.

I can confirm that indeed after uninstalling all Creative software I am no longer experiencing the system freeze.

The problem lies with Creative's faulty software.

oh man same problem here ive been searching for about 1 month no answer to this yet. i even tried to run cs:s in a window thought it would only freeze cs:s but the whole thing still froze my dxdiag is
----------------
System Information
------------------
Time of this report: 3/23/2010, 17:25:24
Machine name: PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv6 Notebook PC
BIOS: Default System BIOS
Processor: AMD Turion(tm) X2 Ultra Dual-Core Mobile ZM-82 (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3838MB RAM
Page File: 1239MB used, 8596MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3200 Graphics
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9612)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_3059103C&REV_00
Display Memory: 1971 MB
Dedicated Memory: 308 MB
Shared Memory: 1662 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LP156WH2-TLC1
Monitor Id: LGD01DF
Native Mode: 1366 x 768(p) (59.973Hz)
Output Type: Internal
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumd va,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.632.1.2000
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/18/2009 02:15:58, 4059648 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D552-11CF-2A71-5310A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9612
SubSys ID: 0x3059103C
Revision ID: 0x0000
Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.632 .1.2000ci\ven_1002&dev_9612
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers and Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3059& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3059& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Independent♥Dual Headphones (IDT High Definition Audio CODEC)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7603&SUBSYS_103C3059& REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Other Files:
Driver Provider: IDT
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Integrated Microphone Array (IDT High Definition Audio CODEC)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: External Mic (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: Yes
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (IDT High Definition Audio CODEC)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: stwrt64.sys
Driver Version: 6.10.6225.0000 (English)
Driver Attributes: Final Retail
Date and Size: 7/21/2009 17:33:32, 487936 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 7/13/2009 18:07:09, 343040 bytes
| Driver: usbd.sys, 7/13/2009 18:06:23, 7936 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/13/2009 17:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 17:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn0002
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 8/28/2009 10:33:48, 292400 bytes
| Driver: SynTPAPI.dll, 8/28/2009 10:31:06, 205608 bytes
| Driver: SynCOM.dll, 8/28/2009 10:30:58, 396072 bytes
| Driver: SynCtrl.dll, 8/28/2009 10:31:02, 261928 bytes
| Driver: SynTPRes.dll, 8/28/2009 10:31:12, 8080680 bytes
| Driver: SynTPCpl.dll, 8/28/2009 10:31:10, 1540904 bytes
| Driver: SynCntxt.rtf, 8/27/2009 19:31:22, 7793214 bytes
| Driver: SynZMetr.exe, 8/28/2009 10:30:56, 247080 bytes
| Driver: SynMood.exe, 8/28/2009 10:30:52, 238888 bytes
| Driver: SynTPEnh.exe, 8/28/2009 10:30:52, 1825064 bytes
| Driver: SynTPCOM.dll, 8/28/2009 10:31:08, 120616 bytes
| Driver: Tutorial.exe, 8/28/2009 10:30:56, 337192 bytes
| Driver: InstNT.exe, 8/28/2009 10:30:50, 150824 bytes
| Driver: SynISDLL.dll, 8/28/2009 10:31:06, 197928 bytes
| Driver: SynUnst.ini, 9/3/2009 14:39:50, 577198 bytes
| Driver: SynChiralRotate.mpg, 9/17/2008 13:13:08, 382277 bytes
| Driver: SynFlick.mpg, 9/3/2008 11:27:28, 737975 bytes
| Driver: SynPinch.mpg, 9/3/2008 11:27:28, 286463 bytes
| Driver: SynMomentum.mpg, 9/3/2008 11:27:28, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/3/2008 11:27:28, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/3/2008 11:27:28, 1620778 bytes
| Driver: SynTwoFingerVHScroll.mpg, 3/16/2009 09:44:00, 746464 bytes
| Driver: SynPivotRotate_ChiralRotate.mpg, 4/9/2009 17:04:14, 1142810 bytes
| Driver: SynThreeFingerFlick.mpg, 3/16/2009 09:44:00, 633621 bytes
| Driver: SynThreeFingersDown.mpg, 3/16/2009 09:44:00, 215907 bytes
| Driver: SynTPHelper.exe, 8/28/2009 10:30:54, 121128 bytes
| Driver: SynCOM.dll, 8/28/2009 10:30:58, 169256 bytes
| Driver: SynCtrl.dll, 8/28/2009 10:31:04, 206120 bytes
| Driver: SynTPCOM.dll, 8/28/2009 10:31:10, 107816 bytes
| Driver: i8042prt.sys, 7/13/2009 17:19:57, 105472 bytes
| Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes
| Driver: SynTPCo4.dll, 8/28/2009 10:31:08, 147752 bytes
| Driver: WdfCoInstaller01009.dll, 8/7/2009 09:49:36, 1721576 bytes
|
+ Logitech USB Wheel Mouse
| Vendor/Product ID: 0x046D, 0xC00E
| Matching Device ID: hid\vid_046d&pid_c00e
| Service: mouhid
| Driver: mouhid.sys, 7/13/2009 18:00:20, 31232 bytes
| Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 7/13/2009 19:45:55, 62544 bytes
| Driver: sermouse.sys, 7/13/2009 18:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 243.0 GB
Total Space: 291.8 GB
File System: NTFS
Model: ST9320325AS ATA Device

Drive: D:
Free Space: 0.1 GB
Total Space: 13.3 GB
File System: NTFS
Model: ST9320325AS ATA Device

Drive: E:
Model: HL-DT-ST DVDRAM GT20L ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (Spanish), 7/13/2009 17:19:54, 147456 bytes

Originally Posted by ThePwnDoom

Its saying that the update isn't applicable on my laptop.

same thing for me and im not using an asus either =[ HP here

[cspencer]

Happening to me, things where working, but now it just hanges before pulling up the loggin prompt.

Any other ideas or settings to check before an uninstall.

Cause I actually use the creative software for alchemy so that I can use EAX in Warcraft and such.

[nicholsml]

Originally Posted by twentyroarsloud

Steam starts up just fine for me, but when it tries to start up the SteamService, my whole ♥♥♥♥ing system locks up and freezes with no response whatsoever. Have to force shut down my brand ♥♥♥♥ing new laptop by holding down the power button.

Win7 64-bit, Asus G60VX. Less than a week old from Best Buy.

I have the exact same laptop from best buy and the exact same problem. I disabled the bass boost in the sound effects and it installs without freezing now.